eHarmonyReviews 1,177

So I have been waiting for my subscription to expire so I can close my account. Well they sent me an e-mail a couple of weeks ago. Good news, they have extended my subscription for 3 months at no cost to me! Thanks but I'm not excited. Since my last review I have received one e-mail from a guy that I never reached out to, telling me he is now seeing someone. Who cares, I never wrote to him. Another guy asked to see more photos of me, probably wants to see me in a bikini or lingerie. I blocked him. The photos of people are crazy looking. Some are in black and white. One guy was on a horse and you see the horse but he was cut off at the waist so you can't see his face. I laugh when I see these photos. I see they have started up their ads again and these "couples" that met on eHarmony tell you they are not actors, they are real people that met on the site. If you have to make a disclaimer that's like admitting their ads are false. They know no one will believe these are real couples.

A Gift Subscription (in this case a 3-Month Trial) was purchased for a friend who said they'd give it a try. The subscription auto-renews on your credit card before the end of your 'trial subscription'. You can't undo it because you (the cardholder whose name and payment information is on the account) are not the Account Holder. Only they (the gift recipient) can cancel your payments. If the Account Holder forgets their account info, moves, or suddenly disappears, you (the Payer) will be out of luck and continued to be billed on your card ad infinitum. When I asked Customer Service to delete my CC info and stop charging against it since this was only a trial, they refused. I'm sure e-Harmony recognizes the flaw with such gift subscriptions but still maintains such a 'cancellation policy' (even at Gift Buyer's request) because it benefits them. They will not give up MY information even upon MY request and will continue to fraudulently bill MY card until such time as the Account Holder instructs them to stop. Ridiculous! And Costly!

OK - a relative of mine was married from a match on this site. She got lucky.
Very, very lucky after culling out a lot of poor candidates. I am still sifting, putting up with their antiquated matching algorithm. Do you really want someone much, much heavier than you who is miles and miles away? (There are very few local selections and the good ones don't respond!) Then if that person sends you a "smile" (he/she has done so only from seeing your pics and reading a few sentences) -- do you really want to block that person or see his/her pics -- revealing in their activity list that you looked and then blocked that person? Ouch! Who needs to waste time plowing through these so-called "matches?" eHarm should add more selection criteria. If a girl wants hunky guys, give them to her. If a guy wants fit babes, bring them on. EHarm could apply picture recognition algorithms to help find true love. Someone who is an "8" really doesn't want to sift through "2s." This might sound superficial but it is part of the "quality" equation. Someone who eats pizza and drinks beer all day won't feel comfortable around a health-conscious, fitness maven. EHarm keeps milking their old standby "psychological" matching when they should invest less in advertising and self-promoting and more in research and development, bringing themselves into the 21st century. The only reason I am still there is because they took my money in advance -- am waiting for the membership to expire. Not inspiring!

It's very simple. They don't offer much. You don't search, they match you. They match on an algorithm that doesn't impress. There is no more justification for their methodology than just going on match.com and searching on some keywords to find common interests. Go on a site that has the best odds to meet people. As you can see, all the complaints are the same. You get several matches the first few days, then you get one or two a day. It is very unsatisfying. You will get plenty of "what ifs". EHarmony thinks it's cool for you to go and try to date people that can be four states away from you. It's ridiculous. They will tell you to expand your ciriteria but that won't change much. The logic is simple, use the site that will get you the most opportunity. That is certainly not eHarmony. I don't know anyone personally who has a good thing to say about the site.

I created my account with this so called dating site and haven't gotten any actual respond from again so called "matches" during a month. Subscription for 3 months is 108$. After I reported my claim, they stupidly arranged couple sms on my cell, where robot sent me some stupid messages. No money back at all... I have some definitions for this "resource", but have to keep them out of here in order my feedback not to be cancelled... NEVER GO!

EHarmony: Please stop repeating: "Hi, I'd love to help address your concerns, please feel free to reach out to me." It's insulting! Where were you when I called several times, emailed and sent letters to you? NOT ONE PERSON cared even a tiny bit about my concern then. It's waaaaaay too late now -- I canceled my membership looooong ago -- Yet, I haven't forgotten how greedy your company was. I'm giving you an "F-" for your customer service grade.

I joined eHarmony on February 3 as an online dating virgin. I was skeptical; unfortunately, my instincts were right on.

EHarmony breached our contract from the get-go. I was curious for a short-term dating site to get my feet wet, but a 3-month term is the minimum eHarmony offers. I enrolled, and completed the requisite profile, including a contract with eHarmony to honor age parameters, geographic preferences, and physical attributes in exchange for $173 up front.

I was aware of the cancellation policy, and the automatic renewal clause. What I didnt count on was blatant fraud and subpar customer service. I contacted eHarmony a couple of weeks after enrolling to voice my concerns, and I asked for a refund. The rep was hostile and abrupt.

I was provided intriguing profiles for the first three days of the contract, with a mix of men within and outside contractual parameters. The ones I identified as interests mysteriously disappeared from the site after the 3 days. Since, the candidates have been men much older than I, with no regard to education, and far outside geographic parameters. Im seeing men missing teeth, guys sprawled over muscle cars, grandfathers with their grandkids

I thought I did due diligence, but I guess you never know.

This company is a scam.

If you're a sincere man with money, this is the worst site imaginable for gold-diggers. Men must fight the temptation to reveal their profession to the women online. If I want to give away my money I'll join Sugardaddy.com and find a much younger partner, not some 50 year old with three previous divorces from deadbeats. Now looking to recoup her years and financial losses.

The first few days of becoming a member had an excellent match - however did not work out and was authentic.

Since the first few weeks, every time someone reaches out to me - including canned questions - a few days later get an email "we decided to terminate this profile". Lately have been seeing profiles that are exactly the same - with different photos. And even more have lived in several states and I see someone in IL - which is next state over to mine - on their profile - talks all about Denver... happening lots more - or maybe before as actually reading profile sent. Then someone with a doctorate writes in broken English. It makes sense that a staff member is pranking - as when get one terminated profile, the next day another comes. This is crazier than any dating site have been on. What is going on with this "elite" dating website. Stay away - do not spend one red cent!

Big waste of money. The site is not use-friendly and the matching system is awful. I paid for one year membership and have nothing to speak for it. Had nothing in common with most of the matches i got. The algorithm used to determine matches is very inaccurate. I almost feel like they intentionally give you the wrong matches so you can stay on the site waiting for the right match. I will continue to warn people against this site because i almost feel scammed and wouldnt want it to happen to some other innocent person simply looking for love