Bob D.

A Gift Subscription (in this case a 3-Month Trial) was purchased for a friend who said they'd give it a try. The subscription auto-renews on your credit card before the end of your 'trial subscription'. You can't undo it because you (the cardholder whose name and payment information is on the account) are not the Account Holder. Only they (the gift recipient) can cancel your payments. If the Account Holder forgets their account info, moves, or suddenly disappears, you (the Payer) will be out of luck and continued to be billed on your card ad infinitum. When I asked Customer Service to delete my CC info and stop charging against it since this was only a trial, they refused. I'm sure e-Harmony recognizes the flaw with such gift subscriptions but still maintains such a 'cancellation policy' (even at Gift Buyer's request) because it benefits them. They will not give up MY information even upon MY request and will continue to fraudulently bill MY card until such time as the Account Holder instructs them to stop. Ridiculous! And Costly!