The quicksand analogy refers to how once one joins eHarmony it is difficult to cancel. To cancel requires you pay $35.00 and answer a battery of questions allegedly to establish your identity. Of course the $35.00 cost of cancellation is not mentioned when you join. A total ripoff.
Bruce - thank you for the feedback. There is no cancellation fee associated with closing your account. It sounds like you may be referring to a payment plan release. If a request to close an account with pending payments is made outside of our cancellation period, we do require that complete all remaining payments prior to closing. This is the only situation in which a charge would apply to close the account. If this is not your case, please send me more details, and your account information, to MemberCare@eharmony.com and I will look into this for you. - Carlos R.