eHarmony Reviews Summary
The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to perceived deceptive practices regarding refunds and subscription management. Many users express frustration over the lack of suitable matches and the prevalence of fake profiles, leading to a sense of wasted time and money. Customers frequently highlight inadequate customer service, with limited access to support and automated responses exacerbating their concerns. While a few users mention positive experiences, the overwhelming sentiment suggests a need for improved transparency, better quality control of profiles, and a more responsive customer service approach.
This summary is generated by AI, based on text from customer reviews
I was given *******@eharmony.com to contact eHarmony. It's not a valid email address. Another reason to keep your money and stay away from these people.
I signed up had a phone interview with one of their advisors about how to optimize my account. Answered their compatibility questions 500+. Got matches every day yet got no responses from any of them. Found most of them ill-suited for what I was looking for. A guy living in a trailer in Alabama is not my idea of a highly educated man with a good job. For all the men I did approach either through flirting or by direct message, none responded. I was thinking they need to be more specific about who they want contacting them, it wasn't me. I got nothing out of. They put themselves out to be something they aren't. If you date interracial like me, they don't do that. Don't think they get too many people together because I kept getting the same matches back in my queue. Save your money, you'd have better luck at a bar with someone who fancies the same drink as you.
I would give this site zero if I could.
I was led to believe tis was a month to month subscription and after it coming out of my account every month I have discovered I cant cancel it till December 2018. That's over 300 pound for something that's a complete waste of time as there is zero matches and way too many fake profiles. I for one cant afford to pay this out every month so looking to speak to someone at Eharmony who can explain this. I want a refund.
Emma W., Allow me to help as to your subscription, it sounds like you had purchased a yearly subscription that equates to an average monthly cost. Let me take a look at your matching, hopefully, we can figure out together what is occurring with your matching. Please reach out to me at membercare@eharmony.com.
First of all this amazing "compatibility" program they supposedly have on eharmony does not really exist. I bought a six month membership and all they've sent me is scammers, inactive profiles, sexual diviants, liars, idiots, and a ton of guys who seem barely able to read and write. I have not met a single person who seems even halfway decent, but have spoken with several who immediately want to lead it into the subject of sex. Almost every guy posts very old pictures, and a lot of the pictures are blurry. I talked with a few long enough to find out their last name and then checked them out on background check sites, and most were lying about their age, and a couple of them turned out to be married, two of them had criminal records. Stay away from this form of dating. I would never recommend eharmony and would warn people away in the strongest terms. I'm very glad I never actually met with any of these creeps, I probably would have been murdered.
Lisa, we do indeed wish to keep your experience safe on our services. We hard to identify and close individuals who misrepresent who they are on our site, and we take our members complaints seriously. If you have concerns about a particular match, please do not hesitate to report your match to us so that appropriate steps can be taken to keep eharmony safe.
You can report your match directly from their profile page or from within your communication, as shown in the images below. Once reported, this information will be sent directly to our Trust & Safety team for review. Please be assured that all reports are kept completely confidential.
Part of the matching process is to review the presentation of a match’s profile, if the match does not appeal to you, you are always welcome to close the match.
I would really like the opportunity to help you as to your concerns, you can email me at, membercare@eharmony.com
I hate it. I hate it. I hate it! Every conversation always end yo the person disappearing. There's no way to search for other profiles. I am lucky if I get 18 matches and I'm open for every age, (adults only), race and country!
Lisa, I’m really sorry as to your experience, I would really like to help you, can you please tell me what seems to be occurring as to your communication & matching? You can contact me at membercare@eharmony.com
So after joining eHarmony I was trying to contact customer service and it took me 15 minutes to finally find an e-mail address.
I have also listed that it is VERY IMPORTANT that my matches be within 30 miles and I keep getting ones from over 100 miles away and in no certain order or distance. The first one could be local and the next one in line is 100 miles away. Come on get it together the free sites do a better job of distance location then this site.
Lastly when it comes to knowing if a person is active you are just out of luck because this stupid site does not track user login activity so you may find that person of your dreams but they have not been on the site for months. Oh sure send them a message is like waiting for the punch line to a joke and the person telling it forgets it. It is just hit and miss. The other free sites at least track user activity so you know if you are talking to an active user or not too waste your time on someone that has not been active for months. For a pay site this is something that should be a must.
John, I’m sorry you have not had a pleasant experience as to our services, it sounds like, perhaps, you may be receiving “Flex” matches. Currently, our settings allow you set a “value” as to a setting such as distance, a “Flex” setting of very important will keep matching within your desired distance. As to our question regarding the “Active” nature of a match’s profile, we can help. Please reach out to us at, membercare@eharmony.com.
I will never subscribe to this site again. Very very dissatisfied. I have been emailing them about the matches they send not being what I want. Charging my account for unauthorized charges and have "Staged" profiles.
Don't waste your money!
Pamela, I'm really sorry your experience has not been the greatest, we can help as to a review of your matches plus examine your account as to its subscription. Please contact me at, membercare@eharmony.com. Carlos R.
The reality is that their supposed "29 dimensions of compatibility" is less than useless. I'm constantly sent matches who I have absolutely nothing in common with!
And, most (90%) of the "matches" they send you are either inactive, or no longer use the site. This is easily ascertained, If you look at a match, or send an initial message, you can see if the user saw your interest. More than 90% of the users never even see your message, which means the supposed "match" is inactive. Apparently, most of matches they send you are from users who either have cancelled their memberships, or do not use the site. Still, EH keeps the members' photo on their site, as if the member is active.
True, we cannot match based upon common interest or activities. This is precisely where you come in, you are in complete authority as to who you wish to pursue or communicate with. What we do is actually match based upon the original Relationship Questionnaire you had taken to join our services. Thus all persons we provide are decent, highly compatible matches however based upon your personal taste, this person may not be who you are seeking.
All matches sent to you are actively within our matching system thus if you are interested in this individual, always send a smile or better yet, communication. Allow a member match time to respond, unfortunately, we all lead very busy lives thus we recommend allowing, at the very least, two weeks for the match to communicate with you. Seems like a long time but in reality it really isn’t.
Finally, one of the privileges of a subscribed member is to be able to view a match’s photo. So if this person is active within our service, you can view their photo to determine interest. Carlos R.
Where does a site get off telling people they have "quality women"? Is this a cattle show or the 1950's? Crass and disgusting. By the way, the men are usually ghastly.
I’m sorry if there has been misunderstanding. We at eharmony respect all individuals seeking to utilize our services.
Our service actually matches based upon the Compatibility Questionnaire you had originally taken in the beginning to join us thus attraction & what drives your interest are very important, if you decide after reviewing a match’s profile that this individual is not who you are seeking, hide & close the match. We always do a daily search for new matches. Stephen P.
The Only Good Looking Men turned out to be Scams and eHarmony deleted them or I informed them I though the guy was a Scam and Then they deleted the guy. The rest of the guys are so Hopelessly unattractive! They say it's "sophisticated" matching! Really? I am an active 56 yr old woman... the guys they've sent me don't look like they'd make it around the block much less up a mountain. Total waste of time!
I’m sorry if you had received matches that turned out to be other than decent men seeking a relationship. We have a Trust & Safety Team that constantly monitors are service to ensure our service is a safe and sane environment. If you received an alert from us, we are simply trying to ensure you have a positive experience as to our services.
Try as we might, unfortunately, we cannot catch all these persons, thus if you have any suspicions as to a match, always, contact us at, matchconcerns@eharmony.com.
We agree attraction is vital to seeking & maintaining a relationship, like activities of interest, this is where you come in to make a determination if you wish to communicate with the match. If you wish help please contact us at, membercare@eharmony.com. Stephen P.
EHarmony is a nice site with a lot of nice people but ive given it a year (had highs and lows) and decided to move on. Its true what they say - what works for one doesnt always work for all. I'm going to try wejustfit.com as a few reviews say it's much better than the other sites that are available, so feeling optimistic about that one. Onwards and upwards!
Simon - We appreciate your review. Please contact me at membercare@eharmony.com and we can look over your account and see if any concerns voiced here can be addressed. Stephen
EHarmony claims to have a sophisticated matching algorithm that considers a lot of psychological questions. I doubt that the responses of these questions are being used at all. I have used eHarmony for about a year and I can assure that there matching algorithm is simply "if we can't find any body that meets his/her preferences, just send him/her 10 - 15 random matches just in case even if they don't meet his/her preferences at all". Don't waste your time and money on this site. It is over priced for nothing. This site doesn't give you the choice to look up matches yourself. And seriously it doesn'tt even consider you search preferences at all. It will send you a number of matches every morning and usully most of matches you receive every morning will have soemthing in common (e.g., today most matches are from the East Coast, tomorrow most matches are all from Colorado, a week ago most matches are from one ethnicity or, and so on) I don't think they truly send matches based on preferences. They just want to send you 10- 15 matches regardless to make it sound like a useful site. This site doesn't respect physical preferences such as height for instance.
Also it is VERY expensive and that discourages people from being paid members. It may allow unpaid members to send and receive questions and their pre-selected answers only without allowing them to view the picture of the other matches. The question is, how would that help? What's the point of just answering some MCQ without even knowing how the person I am answering her MCQ's look like?
Save your money.
Hi Tony - If you have received a match that is outside your current Match Preferences, this is most likely a Flex Match. Flex matches are created when anything other than “Very Important” is selected under your Importance setting. I'd you'd like I can look into this for you and also look over your account to see if there's anything we can do to improve your experience. I am available at membercare@eharmony.com - Stephen
First and foremost, it doesn't allow you the ability to choose. If you're picky about dates, and a guy's attractive qualities, you're going to be sorely disappointed because the men seem to be entitled on this site. Maybe because they're paying for it, and they think that jumps their game up quite a bit.
It seems like the ones in your league don't choose you because they're trying to go out of their league, and the ones that are unattractive are all of the ones trying to connect with you. You only get like 1-3 new ones a day, and that's all you have. It was not good, and to be quite frank, I think unattractive men without any game go there thinking they're going to find their wives and also someone good looking too.
Actually, eharmony wholly agrees that attraction is one of the key factors as to seeking & building a relationship. Our system actually matches based upon the Compatibility Questionnaire you had originally taken in order to join us & receive matches. In essence, we are match makers providing good people to you however elements such as attraction & activities are how you make choices as to your matches.
All parties are entitled and welcome to our service, neither gender has an advantage as to each other. What we strive for, are decent individuals seeking a positive relationship for the long run.
If you contact us at membercare@eharmony.com we can help review your settings to ensure you are maximizing the number of matches you receive plus your experience with us. Stephen P.
I wish I had read the reviews before I signed up for this service. The "matches" I've been sent don't coincide with my preferences--at all. The few men who have contacted me are not people I would ever consider dating, primarily because of our very different socioeconomic circumstances and education levels. I have two master's degrees. I'd have little in common with a retired house painter. They all, without exception, very obviously lied about their respective ages, as well. "I'm 59." (No--you're much closer to 70. Your liver spots, bad toupee, and oversized false teeth give you away.) Oh--and beware of the Nigerian scammers, who will, at some point, come calling.
Eharmony works a bit different than other sites as we deliver compatible matches to you, instead of allowing our members to browse through profiles.If you have received a match that is outside your current Match Preferences, this is most likely a Flex Match. Flex matches are created when anything other than “Very Important” is selected under your Importance setting.
EHarmony works hard to identify and close individuals who misrepresent who they are on our site, and we take our members complaints seriously. If you have concerns about a particular match, please do not hesitate to report your match to us so that appropriate steps can be taken to keep eHarmony safe. You can report your match directly from their profile page or from within your communication
Contact us at membercare@eharmony.com and we can look into this to make sure all is well with your account.- Stephen
I joined eH for a lil'while and got myself a subscription which i stopped using after 6 weeks because had mulitiple accounts on several dating sites and found a nice girl on mingle2day. Totally forgot about my eH membership. After a while the woman i dated turned out to be a freak and we broke up again. It ended before it even started. Went back to mingle2day and eH and used both sites simultaneously again. Turns out that there are very interesting members on eH and i already arranged a few dates.
Same faces over the past ten months, the matches were not within my preference guidelines, waste of money..
Hi Brenda - you should definitely be getting new matches regularly. I'd like to look into that for you. Also, if you have received a match that is outside your current Match Preferences, this is most likely a Flex Match. Flex matches are created when anything other than “Very Important” is selected under your Importance setting.
Contact me at membercare@eharmony.com and we can look into this to make sure all is well with your account.- Stephen
No service. Provided 4 matches in month versus daily elsewhere. By time you find out can't cancel. Very rude. Don't waste your time or money.
Hi Joan - four matches a month seems very low. I'd like to look into your account to maker sure there are no issues. Can you please contact me at membercare@eharmony.com? - Stephen
Big rip off. Majority of males are scammers.
Dont join if youre smart! Ads must be bogus.
They say they cant control scammers which is true
But I ran into one who was an expert.
Hi Linda -
EHarmony works hard to identify and close individuals who misrepresent who they are on our site, and we take our members complaints seriously. If you have concerns about a particular match, please do not hesitate to report your match to us so that appropriate steps can be taken to keep eHarmony safe. You can report your match directly from their profile page or from within your communication Once reported, this information will be sent directly to our Trust & Safety team for review. Please be assured that all reports are kept completely confidential.
I forgot the password and the site NEVER sent me a link so i am paying for something i am not using. They just tdo not answer...
Hi Claudia - I can help! Ping me at membercare@eharmony.com and I'll get you back into your account. Stephen
I should have looked for reviews but instead I lost money. What a joke! I have nothing nice to say! Just take the majority's advice, don't waste your money!
I set up a profile it showed my blurred out pics of many woman in my area but when I paid for the 6 month subscription I was then surprised to see only 10 and now I can't deactivate my account until they take the full amount of the 6 months which is 3 payments of like $30 I set up the profile and wanted to cancel on same day. A complete waste of almost $90 of which I can't stop them from taking total ripoff.
From the business
Los Angeles-based eharmony (www.eharmony.com) launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship. Millions of people of all ages, ethnicities, national origins and religious and political beliefs have used eharmony's Compatibility Matching System to find compatible long-term relationships.
Customer Care Information:
Phone hours: 8am - 5pm, Monday - Saturday
Email: 24 Hours, 7 Days a Week
Refund Policy: Regarding the Singles Service, the buyer, may cancel the Agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of the Agreement, excluding Sundays and holidays.
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My sincere apologies, the address is membercare@eharmony.com, please reach out to me