Hi Brenda - you should definitely be getting new matches regularly. I'd like to look into that for you. Also, if you have received a match that is outside your current Match Preferences, this is most likely a Flex Match. Flex matches are created when anything other than “Very Important” is selected under your Importance setting.
Contact me at membercare@eharmony.com and we can look into this to make sure all is well with your account.- Stephen
Brenda Has Earned 7 Votes
Brenda J.'s review of eHarmony earned 7 Very Helpful votes
Hi Brenda - you should definitely be getting new matches regularly. I'd like to look into that for you. Also, if you have received a match that is outside your current Match Preferences, this is most likely a Flex Match. Flex matches are created when anything other than “Very Important” is selected under your Importance setting.
Contact me at membercare@eharmony.com and we can look into this to make sure all is well with your account.- Stephen