The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to perceived deceptive practices regarding refunds and subscription management. Many users express frustration over the lack of suitable matches and the prevalence of fake profiles, leading to a sense of wasted time and money. Customers frequently highlight inadequate customer service, with limited access to support and automated responses exacerbating their concerns. While a few users mention positive experiences, the overwhelming sentiment suggests a need for improved transparency, better quality control of profiles, and a more responsive customer service approach.
This summary is generated by AI, based on text from customer reviews
Why does e harmony resort to paying spammers to send ads that are annoying me daily. I would never use anything that employs spammers. Anyone reading this... NEVER buy anything, or any service that pays spammers to fill e-mail boxes with un-wanted ads. Only an unethical company would use this method.
Matches ya right this site should be removed, it just takes your money no option to cancel. This is a get rich for this company; you cant freely speak to anyone and the matches they choose are so left of my right. Match you up because you like dogs or worse because only if you say you dont drink they force you find a drinker because that makes you more attractive ya maybe if I drank a gallon of alcohol would I find this site worth it. Please dont blow your money on eharmony!
I'm getting men with high school education, while I have a master's, people hundreds of miles away, people with nothing in common... and I don't understand. I can't hide people or block people because the site won't let me, and I can't give feedback or get help. A waste of time and money!
There's a lot to like about the online dating experience provided by eHarmony. I call it my Volvo site because it may not be the most stylish or what the cool kids are using, but its damn reliable. In fact, the only other dating experience that comes close in terms of arranging regular dates for me is wejustfit.com. But otherwise, you'll struggle to find a site as consistent. That's what I've found anyway.
Eharmony prides itself on finding matches for YOU! However, I get women 20 years out of my age range, 200 miles away, and nothing like I'm am looking for! There million $ commercials are ridiculous. I'm not a picky guy and opened up my ranges, for better exposure and still no remotely close matches. I would not suggest this to a friend or foe. Plus, I'm only 4 months into my subscription. NOT ADVISED!
Trust me. Dont waste your money. There is always a risk of untruthful subscribers BUT I believe it is Eharmony who creates fake connections and communications for you so that you think there are positive outcomes. Then they terminate these profiles all of a sudden and wont disclose why.
I spent two months on the service only to find zero matches because there were no matches that shared with my views on not drinking alcohol. I contacted them and told them I was receiving no matches and was not receiving any value for the money I was spending and asked for them to cancel the six month contract. They refused. What a scam. Any conscious business would graciously agree to cancel a contract for something someone had found no value in their service.
I get about one match a week which consists of about 3 sentences... maybe. One didn't even have a photo. With all the hype and money they spend on ads to get you hooked I expected wayyy more. Don't do it...
Eharmony doesn't work like other sites where it shows you only a few matches every few days which can be a good thing, makes you think it was a well thought out process. I have to say that a lot of times I wonder why they consider a person a match like if you both like dogs, as another reviewer wrote, doesn't necessarily mean you have the chops to make it as a couple. I did meet (online) more normal good people on this site than on plenty of fish or okay cupid. So I would say yes, the filtration process for creeps is much better still not a very successful way to meet someone I believe. The consumer service is super crappy as "per terms and agreements" seems to be their only response to any dissatisfied customer. You can pay for a membership but can never opt out until your time runs out. Super crappy. So I'm thinking, well a year is a long time, so if I have a boyfriend, I'm meant to just stay on this site until the time runs out? That's just a fight waiting to happen but hey, maybe that's what they want, just to keep you on eharmony forever *shudder*. It doesn't seem like they really care about the users on the site actually finding love. It feels like they just want your money and put more focus into how they can keep a continuous income from people than actually helping people find a love match they can grow a relationship with. It feels much more catered to the first steps of dating than actually establishing something. Also, some profiles seem to be created by the company to entice you to stay on. Sounds like a heavy accusation but honestly, I wouldn't be surprised. Eharmony is that frenemy you don't need in your life that says they want you to succeed but will do anything to keep you where they want you to be. Well, if anything, it's good practice for getting yourself out there and having those epiphanies that help you move to the next real thing. Thanks for the life lessons, eharmony. Definitely looking forward to deleting my account and not looking back. Also, be aware of the automatic subscriptions! If you don't actually go turn this off, they will keep automatically charging you and you won't be able to ever get out. Hotel freaking California, man. Proceed cautiously.
I read the reviews here and agree with those with one star. EHarmony IS a scam. I subscribed for 3 months, but hardly received any matches; 2 matches in a month! I live in a city of 750,000 people, yet they could not find me enough number of matches. I asked for refund, since they didn't provide the service I paid for, but they refused. Wasted lots of money and time. They should NOT be doing business if they don't have enough members in this city.
Sorry to say but im not that taken by eHarmony. So far ive tried it, wejustfit.com and tinder (yuk) and eHarmony wouldnt take the top slot at this point. Maybe it will get better with time but its been a while already and even though two dates arent bad (the ladies were lovely and we're going to stay friends) im just not taken by it all. Keep your options open, that's my advice folks:-)
I am single and I am sick of it! Being single sucks so I started using several dating sites (eHarmony, Mingle2day, EliteSingles, Tinder) and this would be my second pick after Mingle2day. Even though eHarmony sure ain't perfect it seems like a decent dating site. Many members, easy to use, only the sign up process takes forever, like 20-30 minutes to go through dozens of questions. But they all make sense somehow. 4Stars!
You will lose time and money on this site. The matches are terrible and you they trick you into auto enrolling and will not give you your money back even though you do not use there service and have deactivated and closed your account. Stay away from this terrible site!
EHarmony is a really super. The app is fab and there are a lot of real people on their witch is halve the battle. I would put it up theyre with wejustfit.com as one of the main internet dating sites for finding a relationship with some one who is also looking for serios love.
Unlike other sites, Eharmony delivers the matches to you, and you choose from that, it does a great job at matching common interests and character traits, but does a HORRIBLE job on appearance, it leaves appearance out of the equation, delivering woman who are WAY overweight and very UN-Attractive. I'm 57,140, slim and I take care of myself, the few ladies I find that are physically similar, most don't reply, they don't even view my profile, leaving me to believe that many members are NOT active, And EHarmony conveniently leaves out the time stamp when a member is last active, most dates have this!, but not EHarmony!
I signed up for eharmony in April 2017. Since then I have received very few "matches." The site keeps saying I need to expand the distance parameters. I live in Albuquerque, a city of 500,00 and can't believe that the site cannot find me someone close to home. Santa Fe is 45 minutes away and some men I have contacted are not interested in traveling that far. In every case but one, I have had to make the initial contact. I have since gone to Ourtime.com and met a wonderful man within the first month. And that site resulted in many dates, all of whom made the initial contact. I posted the same profile and pictures on both eharmony and ourtime by the way. I have kept the eharmony open out of curiosity to see if I receive any response and so far there has been only a few new matches with no communication from any of them.
The matches sent were extemely lll-suited. As a woman, they skew toward older men. I live in the center of a large metropolitan area, and virtually everyone they sent was on the outskirts, with virtually no one being in actual city where I live. MANY if not most of the matches were not active and had probably joined on a free weekend. I have spoken to others (female friends and men I have met through this and other sites) and everyone seems to have the same experience. It is also insanely expensive for the one ridiculous match they send you every two days or so. Don't do it. Choose another site.
Their TV commercials are so smooth and inviting. When in fact, they are Just out to gorge you. Once you sign up they want to charge you to see photographs of your date prospects! Unbelievable! A photo is part and parcel of how you make a selection. Needless to say other dating sites show photo(s). They did a good job in hiring the TV conman.
Residing in a heavily populated Singles (Divorced, Widowed, Never Married) Westside area of Los Angeles, eHarmony fails to supply "Matches" for 2 straight days, and when producing "matches", we didn't share a lifestyle, nor are the majority of Matches" even in Los Angeles.
EHarmony recommended that I modify my criteria, as if they are paying me to fit into their database. Then, eHARMONY UNILATERALLY CHANGED MY PROFILE CRITERIA to produce "matches", which did not match the type of person that I am seeking. It was obvious that eHarmony changed my profile... so I changed my profile preferences back to my criteria... YOU CAN NOT TRUST eHarmony.
Also, some of the matches that eHarmony produced in West Los Angeles weren't even Current Subscribers of eHarmony (because I am in contact with them on other sites), which proves that eHarmony is running a SCAM.
EHarmony claims to be a "relationship" site that uses psychological information to match it's subscribers. I have researched over 25 dating/relationship sites, and have not found ONE person who had anything positive or neutral to say about eHarmony.
Since eHarmony produces matches that don't fit your criteria, it is an excellent dating site for casual and serial dating, don't expect to get your time and money's worth on eHarmony.
One would think a big site like eHarmony would have members in every nook and cranny of the country. Yet here I am, admittedly in a small hamlet in Wales, and I have better options on my old dating service (WeJustFit). Come on, I know you can do better!
Answer: EHarmony is over rated and it's a lot of mumbo jumbo... If you're going to pay for a site match.com is set up much better and for a free site plenty of fish is really a nice site... BillyPrewitt.com
Answer: No. They won't refund you.
Answer: On your profile where you get asked questions like whats your fav movie and so on. Replace any answers you have already left with offensive language which in turn will violate their terms and conditions and they will have no option than to close your account. As for getting a refund good luck.
Answer: I called my credit card company because I cancelled within the three day grace period. Eharmony tried to say I had waited too long and therefore would be no refund. My credit card company disputed the charges, my account was credited and I was just notified that the dispute has been approved. No more eharmony charges. Hoe things work out for you.
Answer: You can't opt out. You are locked for the whole duration of your subscription even if u dont use it anymore they will charge ur visa regardless untill ur contract expires. I have to spend 11 more months to a site I cant use coz Im a transgender woman and no man in there wants me.
Answer: Well I have but I No longer on those sites anymore because they are scammers of course and I was on match truly.com and I deactivate my account off there as well but however sometimes I register on that website match truly.com even though I'm No longer a member on that website anymore because I still see the same lady Anna I'd Number is 60780729 and she's still online right now just like any other ladies you see on that site so I go on there just to waste their time and use abusive behavior against them to teach them a lesson and I don't pay money for that so that's why if you Noticed just pay close attention to the lady Anna on match truly.com and you will see her on wishdates.com and many other dating sites so I'm just tracking these websites down and you can see the ladies are Not real and can you tell me what Normal person would stay online 24 hours a day and seven days a week that's Not a Normal person that's a Networker and they like to make all kinds of excuses for themselves so don't listen to Nonsense about what they say because if you keep talking to these fake ladies they will Robb you out of your money so pretty much wasting your time because you are Not getting anywhere but a dead end and believe me I know what I'm talking about because I was on that website for two years and believe me they are phony and so is the customer support they are fake and they think they are very intelligent human beings and they think they can manipulate people so just watch yourself and be careful because I'm still seeing the same ladies on that website today from two years ago they are Not real and they are Not looking for anyone
Los Angeles-based eharmony (www.eharmony.com) launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship. Millions of people of all ages, ethnicities, national origins and religious and political beliefs have used eharmony's Compatibility Matching System to find compatible long-term relationships.
Customer Care Information:
Phone hours: 8am - 5pm, Monday - Saturday
Email: 24 Hours, 7 Days a Week
Refund Policy: Regarding the Singles Service, the buyer, may cancel the Agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of the Agreement, excluding Sundays and holidays.