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eHarmonyReviews 1,177

1.2
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eHarmony Reviews Summary

The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to perceived deceptive practices regarding refunds and subscription management. Many users express frustration over the lack of suitable matches and the prevalence of fake profiles, leading to a sense of wasted time and money. Customers frequently highlight inadequate customer service, with limited access to support and automated responses exacerbating their concerns. While a few users mention positive experiences, the overwhelming sentiment suggests a need for improved transparency, better quality control of profiles, and a more responsive customer service approach.

This summary is generated by AI, based on text from customer reviews

service
364
value
375
quality
365
This company does not typically respond to reviews
Wisconsin
10 reviews
214 helpful votes
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Spammers
November 3, 2017

Why does e harmony resort to paying spammers to send ads that are annoying me daily. I would never use anything that employs spammers. Anyone reading this... NEVER buy anything, or any service that pays spammers to fill e-mail boxes with un-wanted ads. Only an unethical company would use this method.

Date of experience: November 3, 2017
Canada
1 review
4 helpful votes
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Matches ya right this site should be removed, it just takes your money no option to cancel. This is a get rich for this company; you cant freely speak to anyone and the matches they choose are so left of my right. Match you up because you like dogs or worse because only if you say you dont drink they force you find a drinker because that makes you more attractive ya maybe if I drank a gallon of alcohol would I find this site worth it. Please dont blow your money on eharmony!

Date of experience: November 1, 2017
New Jersey
1 review
4 helpful votes
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I'm getting men with high school education, while I have a master's, people hundreds of miles away, people with nothing in common... and I don't understand. I can't hide people or block people because the site won't let me, and I can't give feedback or get help. A waste of time and money!

Date of experience: October 29, 2017
California
1 review
0 helpful votes
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There's a lot to like about the online dating experience provided by eHarmony. I call it my Volvo site because it may not be the most stylish or what the cool kids are using, but its damn reliable. In fact, the only other dating experience that comes close in terms of arranging regular dates for me is wejustfit.com. But otherwise, you'll struggle to find a site as consistent. That's what I've found anyway.

Date of experience: October 23, 2017
Texas
1 review
4 helpful votes
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Worst ever!
October 23, 2017

Eharmony prides itself on finding matches for YOU! However, I get women 20 years out of my age range, 200 miles away, and nothing like I'm am looking for! There million $ commercials are ridiculous. I'm not a picky guy and opened up my ranges, for better exposure and still no remotely close matches. I would not suggest this to a friend or foe. Plus, I'm only 4 months into my subscription. NOT ADVISED!

Date of experience: October 23, 2017
California
1 review
2 helpful votes
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Trust me. Dont waste your money. There is always a risk of untruthful subscribers BUT I believe it is Eharmony who creates fake connections and communications for you so that you think there are positive outcomes. Then they terminate these profiles all of a sudden and wont disclose why.

Date of experience: October 20, 2017
Georgia
2 reviews
5 helpful votes
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Archaic customer service
October 17, 2017

I spent two months on the service only to find zero matches because there were no matches that shared with my views on not drinking alcohol. I contacted them and told them I was receiving no matches and was not receiving any value for the money I was spending and asked for them to cancel the six month contract. They refused. What a scam. Any conscious business would graciously agree to cancel a contract for something someone had found no value in their service.

Date of experience: October 17, 2017
Canada
1 review
2 helpful votes
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Waste of time and money!
October 16, 2017

I get about one match a week which consists of about 3 sentences... maybe. One didn't even have a photo. With all the hype and money they spend on ads to get you hooked I expected wayyy more. Don't do it...

Date of experience: October 16, 2017
Lesley d.
Canada
5 reviews
7 helpful votes
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Eharmony doesn't work like other sites where it shows you only a few matches every few days which can be a good thing, makes you think it was a well thought out process. I have to say that a lot of times I wonder why they consider a person a match like if you both like dogs, as another reviewer wrote, doesn't necessarily mean you have the chops to make it as a couple. I did meet (online) more normal good people on this site than on plenty of fish or okay cupid. So I would say yes, the filtration process for creeps is much better still not a very successful way to meet someone I believe. The consumer service is super crappy as "per terms and agreements" seems to be their only response to any dissatisfied customer. You can pay for a membership but can never opt out until your time runs out. Super crappy. So I'm thinking, well a year is a long time, so if I have a boyfriend, I'm meant to just stay on this site until the time runs out? That's just a fight waiting to happen but hey, maybe that's what they want, just to keep you on eharmony forever *shudder*. It doesn't seem like they really care about the users on the site actually finding love. It feels like they just want your money and put more focus into how they can keep a continuous income from people than actually helping people find a love match they can grow a relationship with. It feels much more catered to the first steps of dating than actually establishing something. Also, some profiles seem to be created by the company to entice you to stay on. Sounds like a heavy accusation but honestly, I wouldn't be surprised. Eharmony is that frenemy you don't need in your life that says they want you to succeed but will do anything to keep you where they want you to be. Well, if anything, it's good practice for getting yourself out there and having those epiphanies that help you move to the next real thing. Thanks for the life lessons, eharmony. Definitely looking forward to deleting my account and not looking back. Also, be aware of the automatic subscriptions! If you don't actually go turn this off, they will keep automatically charging you and you won't be able to ever get out. Hotel freaking California, man. Proceed cautiously.

Date of experience: October 14, 2017
Canada
1 review
2 helpful votes
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EHarmony IS a scam!
October 14, 2017

I read the reviews here and agree with those with one star. EHarmony IS a scam. I subscribed for 3 months, but hardly received any matches; 2 matches in a month! I live in a city of 750,000 people, yet they could not find me enough number of matches. I asked for refund, since they didn't provide the service I paid for, but they refused. Wasted lots of money and time. They should NOT be doing business if they don't have enough members in this city.

Date of experience: October 14, 2017
California
1 review
3 helpful votes
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Sorry to say but im not that taken by eHarmony. So far ive tried it, wejustfit.com and tinder (yuk) and eHarmony wouldnt take the top slot at this point. Maybe it will get better with time but its been a while already and even though two dates arent bad (the ladies were lovely and we're going to stay friends) im just not taken by it all. Keep your options open, that's my advice folks:-)

Date of experience: October 11, 2017
India
5 reviews
27 helpful votes
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Decent Dating Site
October 5, 2017

I am single and I am sick of it! Being single sucks so I started using several dating sites (eHarmony, Mingle2day, EliteSingles, Tinder) and this would be my second pick after Mingle2day. Even though eHarmony sure ain't perfect it seems like a decent dating site. Many members, easy to use, only the sign up process takes forever, like 20-30 minutes to go through dozens of questions. But they all make sense somehow. 4Stars!

Date of experience: October 5, 2017
Georgia
2 reviews
2 helpful votes
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Eharmony is a scam
October 3, 2017

You will lose time and money on this site. The matches are terrible and you they trick you into auto enrolling and will not give you your money back even though you do not use there service and have deactivated and closed your account. Stay away from this terrible site!

Date of experience: October 3, 2017
New Jersey
1 review
2 helpful votes
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8.5 rating
September 27, 2017

EHarmony is a really super. The app is fab and there are a lot of real people on their witch is halve the battle. I would put it up theyre with wejustfit.com as one of the main internet dating sites for finding a relationship with some one who is also looking for serios love.

Date of experience: September 27, 2017
California
2 reviews
23 helpful votes
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Unlike other sites, Eharmony delivers the matches to you, and you choose from that, it does a great job at matching common interests and character traits, but does a HORRIBLE job on appearance, it leaves appearance out of the equation, delivering woman who are WAY overweight and very UN-Attractive. I'm 57,140, slim and I take care of myself, the few ladies I find that are physically similar, most don't reply, they don't even view my profile, leaving me to believe that many members are NOT active, And EHarmony conveniently leaves out the time stamp when a member is last active, most dates have this!, but not EHarmony!

Date of experience: September 23, 2017
New Mexico
3 reviews
4 helpful votes
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Waste of time and money
September 18, 2017

I signed up for eharmony in April 2017. Since then I have received very few "matches." The site keeps saying I need to expand the distance parameters. I live in Albuquerque, a city of 500,00 and can't believe that the site cannot find me someone close to home. Santa Fe is 45 minutes away and some men I have contacted are not interested in traveling that far. In every case but one, I have had to make the initial contact. I have since gone to Ourtime.com and met a wonderful man within the first month. And that site resulted in many dates, all of whom made the initial contact. I posted the same profile and pictures on both eharmony and ourtime by the way. I have kept the eharmony open out of curiosity to see if I receive any response and so far there has been only a few new matches with no communication from any of them.

Date of experience: September 18, 2017
Texas
1 review
3 helpful votes
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The matches are inane
September 16, 2017

The matches sent were extemely lll-suited. As a woman, they skew toward older men. I live in the center of a large metropolitan area, and virtually everyone they sent was on the outskirts, with virtually no one being in actual city where I live. MANY if not most of the matches were not active and had probably joined on a free weekend. I have spoken to others (female friends and men I have met through this and other sites) and everyone seems to have the same experience. It is also insanely expensive for the one ridiculous match they send you every two days or so. Don't do it. Choose another site.

Date of experience: September 16, 2017
California
1 review
4 helpful votes
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E-Harmony, a, Rip
September 13, 2017

Their TV commercials are so smooth and inviting. When in fact, they are Just out to gorge you. Once you sign up they want to charge you to see photographs of your date prospects! Unbelievable! A photo is part and parcel of how you make a selection. Needless to say other dating sites show photo(s). They did a good job in hiring the TV conman.

Date of experience: September 13, 2017
California
11 reviews
44 helpful votes
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Residing in a heavily populated Singles (Divorced, Widowed, Never Married) Westside area of Los Angeles, eHarmony fails to supply "Matches" for 2 straight days, and when producing "matches", we didn't share a lifestyle, nor are the majority of Matches" even in Los Angeles.

EHarmony recommended that I modify my criteria, as if they are paying me to fit into their database. Then, eHARMONY UNILATERALLY CHANGED MY PROFILE CRITERIA to produce "matches", which did not match the type of person that I am seeking. It was obvious that eHarmony changed my profile... so I changed my profile preferences back to my criteria... YOU CAN NOT TRUST eHarmony.

Also, some of the matches that eHarmony produced in West Los Angeles weren't even Current Subscribers of eHarmony (because I am in contact with them on other sites), which proves that eHarmony is running a SCAM.

EHarmony claims to be a "relationship" site that uses psychological information to match it's subscribers. I have researched over 25 dating/relationship sites, and have not found ONE person who had anything positive or neutral to say about eHarmony.

Since eHarmony produces matches that don't fit your criteria, it is an excellent dating site for casual and serial dating, don't expect to get your time and money's worth on eHarmony.

Date of experience: September 11, 2017
New Jersey
1 review
1 helpful vote
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Distinctly Unimpressed
September 11, 2017

One would think a big site like eHarmony would have members in every nook and cranny of the country. Yet here I am, admittedly in a small hamlet in Wales, and I have better options on my old dating service (WeJustFit). Come on, I know you can do better!

Date of experience: September 11, 2017

From the business

Los Angeles-based eharmony (www.eharmony.com) launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship. Millions of people of all ages, ethnicities, national origins and religious and political beliefs have used eharmony's Compatibility Matching System to find compatible long-term relationships.

Customer Care Information:

Phone hours: 8am - 5pm, Monday - Saturday
Email: 24 Hours, 7 Days a Week
Refund Policy: Regarding the Singles Service, the buyer, may cancel the Agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of the Agreement, excluding Sundays and holidays.


eharmony.com
Founded in 2000
Los Angeles, California, United States
+109