It's very simple. They don't offer much. You don't search, they match you. They match on an algorithm that doesn't impress. There is no more justification for their methodology than just going on match.com and searching on some keywords to find common interests. Go on a site that has the best odds to meet people. As you can see, all the complaints are the same. You get several matches the first few days, then you get one or two a day. It is very unsatisfying. You will get plenty of "what ifs". EHarmony thinks it's cool for you to go and try to date people that can be four states away from you. It's ridiculous. They will tell you to expand your ciriteria but that won't change much. The logic is simple, use the site that will get you the most opportunity. That is certainly not eHarmony. I don't know anyone personally who has a good thing to say about the site.
Hi Tom,
I'm very sorry to hear you're not happy with your experience so far on eharmony. After almost 18 years in this business, we really do have many success stories of couples who met on the site and are dating, engaged or married. We'd really like the opportunity to work with you to see what we can do to improve your experience. Please reach out to us at membercare@eharmony.com from the email address associated with your account.