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eHarmonyReviews 1,177

1.2
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eHarmony Reviews Summary

The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to perceived deceptive practices regarding refunds and subscription management. Many users express frustration over the lack of suitable matches and the prevalence of fake profiles, leading to a sense of wasted time and money. Customers frequently highlight inadequate customer service, with limited access to support and automated responses exacerbating their concerns. While a few users mention positive experiences, the overwhelming sentiment suggests a need for improved transparency, better quality control of profiles, and a more responsive customer service approach.

This summary is generated by AI, based on text from customer reviews

service
364
value
375
quality
365
This company does not typically respond to reviews
Arizona
1 review
1 helpful vote
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Has anyone ever?
September 29, 2018

Eharmony takes the cake for the worst dating site ever! I mean I wish I wasn't so negative here but I would receive daily matches and I couldn't tell you how they could have possibly connect me with the fellas they would send me daily! The good news. I would shRe my daily matches with friends and the laughter we had over the course of the one mo th I joined was so worth the price of admission! It's fumny, I'm 5'8 and Never received a match over 5'9. The match location was so far off I would have no idea how they came up with it. I could keep going up POF with some precautions used when talking to people is FREE. Give it a second chance..

Date of experience: September 29, 2018
New York
1 review
1 helpful vote
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VERY DISAPPOINTED so far!
September 23, 2018

I would not recommend membership based on my experiences thus far! Not worth the $$! I joined the end of April, 2018, and I have to say, I'm quite disappointed with eHarmony! They entice you to sign up by luring you via a "free trial," but to really see how the site works and to view the many initial matches they find for you, you HAVE TO PAY. Once I signed up (and for a year, no less, because it was cheapest rate!), I slowly got less and less matches, and most of my matches are well over an hour away (some in Canada and many are over 5-6 hours from me) - so what's the point?! I chose the site because of the depth of details one needs to provide in the membership as well as many Qs to answer in order for the site to find "compatible matches"... but I'm not at all impressed so far.

Date of experience: September 23, 2018
Carlos R. eHarmony Rep
over a year old

Dear Theresa,

My name is Scott and I'm very sorry to hear you have not had the kind of experience we hope for. We'd love to work with you to resolve your concerns. Please reach out to us at membersupport@eharmony.com from the email address on your account and we'll be happy to try and help make your experience better.

Sincerely,

Scott
Eharmony

New York
3 reviews
4 helpful votes
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I've never run into a scammer or a fake account. The extra questions are fun. Perhaps I'm just picky, and I feel bad passing over the majority of my few matches. A lot of them live too far away. Though I think some are being too harsh in their reviews, matching is tricky, the company can't force people to date you if they're not interested, and you can only be matched with who is there, not just anyone in the world...

That said, most of my matches were too old for me (even though I put a preference on age) and, sorry to be so mean, but looked like they had not touched a hairbrush or razor and live in their parent's basement.

Date of experience: September 19, 2018
Michigan
7 reviews
58 helpful votes
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Really?!
August 29, 2018

Sitejabber averages a 4.5 star rating for eHarmony, yet that score is closely split down the middle between the 5 star raters and the 1 stars. How is that possible? It's not. In the real world this 50/50 law-of-averages ratings mix would be 2.5 maybe 3 stars, and eHarmony is definitely not 3 stars.

Date of experience: August 29, 2018
California
4 reviews
8 helpful votes
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I really need to write this review as 3 months have almost passed and I am truly disappointed with eHarmony. All the matches sent to me were out of what I am looking for. Majority of them live in a place where I never heard of. And, their profile look terrible. What a total waste of money. The site should definitely closed down!

Date of experience: August 28, 2018
Pennsylvania
1 review
6 helpful votes
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When I first signed up, I was matched with a small handful of men I'm not even slightly attracted to. Not my type at all. And there is no search feature, so the site does not trust you to make your own decisions based on profiles. If the computer only matches you with 3 people, you will only see 3 people on this site. After speaking with a representative, instead of issuing a full refund, i was talked into paying only $10 for a trial month. I gave them the benefit of the doubt and remained on the service. It's been about 2 weeks since that interaction and, since then, I've been matched with exactly 1 more person. I'm sorry, but for a time-based subscription to be worth it, I better be able to utilize that time searching through a whole database of possibilities, not just flush my money down the toilet while the computer lazily spits out 2 people a month that i can tell within seconds i'm not interested in. The site is a waste of money. Even the $10 trial was a waste of money. Buyer beware.

Date of experience: August 27, 2018
Virginia
1 review
5 helpful votes
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Poor quality
August 24, 2018

I subscribed to this site and found that most "matches" were not even online or recently online. It's a huge waste of money and time! I've tried other dating sites but this is by far the worst!

Date of experience: August 24, 2018
Virginia
1 review
3 helpful votes
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This site is the joke of the online dating world! They have absolutely NO screening process, most people are fake. If they aren't, they only want to send $#*! pics... they are married... have live in gf's... or they are psychos. When you try closing your account eh makes it as difficult as possible & they KEEP billing you! I've had the best luck on farmers only! Ha! Go figure? Do not waste your money on the $#*! show, customer service are bunch of pricks too. Nightmare!

Date of experience: August 21, 2018
New York
1 review
3 helpful votes
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I joined eharmony because of prior reviews and I thought reputable. To be fair, I did make contact with a few REAL people. However, I have been contacted by 10x that in spammers and fraudsters looking to make up stories to get money, etc... I have entertained a few to see where they were going. Thanks to eharmony, I am now an expert at identifying fake/fraudsters. However, you know who isnt, eharmony. Their defense if YOU (who paid quite a bit of money to join) ID a fraudster. They will remove. I had one fraudster using the same picture show up as a match (after being deleted) FIVE times! They simply change the city or state. Eharmony states "according to our terms..." when you complain or want out. LAME, UNACCEPTABLE, CRAP website. BEWARE and DO NOT JOIN!

Date of experience: August 20, 2018
New Jersey
1 review
3 helpful votes
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EHarmony
August 18, 2018

It is a bull$#*! site... whenever I heard their creepy spokesman I wanted to give him a hambone enema... I tried anyway. A major error... after three weeks the only hit I had was a trailer park escapee

Date of experience: August 18, 2018
Pennsylvania
1 review
4 helpful votes
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I was stupid enough to give them another try after a 2 year gap. Believe me. They have no changed. The profiles are fake and the only response I received was a scam. I'm going back to Zoosk.

Date of experience: August 2, 2018
North Carolina
1 review
4 helpful votes
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False Advertising
August 1, 2018

I had filled out an online questionnaire and saved my profile but did not subscribe until 3 months later. When my profile was active, I had many emails from men during the time I was not a subscriber. EHarmony posts profiles of past users and non-subscribed users. This is very misleading. When I called eHarmony, they said they had many complaints and "were looking into the issue." This is very unfair and deceptive as all of those men were not getting any response from me at the time because I had never subscribed until months later.

Out of all the dating sites I have been on, eHarmony has the least amount of available men and very few matches. For all of their hype, I found them to be the very worst site out there.

Date of experience: August 1, 2018
North Carolina
9 reviews
22 helpful votes
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This company is responsible for false advertising. They took money from my account promising me a service that I don't get.

Furthermore, I loaded some pictures on the site and asked that they are removed or that the interface would be fixed so that I can remove them myself. No response. Another thing is that I do not get any request on my page. I get maybe two matches a week if that, and it is no one to call to report or email. I then asked if I could close my account, they told me that my account has already been paid to the account so it could not be closed but I can be hidden to where I wouldn't be contacted.

Contacted by who? Again. I get two matches a week so why would I choose that option? They are not holding up their end of the bargain.

I want my money back ASAP! The Whole $89.00, or else I will be contacting a lawyer about the false advertisement that they have on the Television and Radio about eharmony.com. Somebody, please help.

Date of experience: July 6, 2018
Carlos R. eHarmony Rep
over a year old

Dear Ms G. I'm sorry to hear you've had any trouble on the site. You should be able to delete your own photos by going into your Profile, click Manage Photos. In the lower right corner of the displayed photo is a trashcan icon. Click on that and the photo should be deleted. Regarding a lack of matches, I'd be happy to review your account and see what we can do to improve your experience. Please contact us at membersupport@eharmony.com from the email address on your account.

Sincerely,

Scott
Eharmony Customer Care

Anna L.
Washington
1 review
4 helpful votes
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eHarmony is scamming users just to get the payments. They are fraudulent and their matching system is a total fraud and complete scam. Dont buy this idea of meeting someone on this site.

Date of experience: July 5, 2018
Florida
2 reviews
6 helpful votes
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My opinion is that this is another piece of trash way for someone to make money. In comparison of 'dating sites' a few months ago, Consumer Reports had this rated among the best. Guess they missed it this time. I've been on this site for 'bout 7 months.

I've had about 3 (maybe) appropriate matches-with long waits in between for ANY matches. I went 2000 miles to meet someone-turns out he had already met someone but didn't want to mess up my trip. We had a very nice time anyway. (no-not a hook-up thing). I've had a few uncomfortable communications with matches-what disturbed me is that this person I went to meet, and his hopeful as well, had similar uncomfortable communication with these same people.

I rated it average. Average isn't good! It means it's like the other sites that are worthless. Oh Well! I probably am done with 'dating sites'. Good luck. Too bad piano bars went out!

Date of experience: July 4, 2018
California
1 review
4 helpful votes
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I joined for six months because of a good promo price. I got 8 matches the first week, then fewer and fewer. Month five - no matches at all. Zero.
I live in a busy (high traffic) metropolitan area. The minimum distance allowed is 30 miles. One match I met lives 40 miles away. After an afternoon date, it took him an hour and a half to get home.
I prefer to date people of the same race. The last match (last month) was a 50 minute drive AND of a different race. Stay clear of this site!

Date of experience: June 26, 2018
Elaine A.
Washington
1 review
4 helpful votes
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This dating site is such a rip off and not worth it at all. I never go on dating sites and thought this one would be better since they are so known and charge so much, but I was very wrong. Me and a co-worker went through the whole questionnaire and at the end it wouldn't let you go month-to-month, you were required to pay for 3 months at $180.00. She got out and said forget it. I stupidly did not. Few hours later, they offered her the same membership, but for 1/3 of the price. I e-mailed them about that and they refused to at least honor the price my co-worker was offered. This is a joke and really bad business practice. Even worse, every person I'm match with is old enough to be my dad or looks older than my dad. This has been such a complete waste of my time and money. I should have just went on the free sites my friends all do and easily find good people without being screwed over.

Date of experience: June 19, 2018
Carlos R. eHarmony Rep
over a year old

Hi Elaine, I'm sorry to hear you've had any issues with the prices and with your matches. It sounds like your match preferences for Age may not be set to best reflect your preferences. If you'd email me at membercare@eharmony.com from the email address on your account, I'd be happy to take a look at your preferences and also see if there's anything I can do about your subscription rate.

Florida
2 reviews
11 helpful votes
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I've recently started using eHarmony and my biggest complaint is that the site completely disregards your search preferences. I have the distance set to 30 miles and it shows me results for 60-90+ miles. Based off my search settings I clearly I have no interest in dating someone on the opposite side of the state. I've emailed their customer support multiple times about this issue & their response is always basically "oh your sh*t out of luck". I have a paid account so there's no reason they can't search within my demographics. This site is a waste of money and time.

Date of experience: June 18, 2018
Carlos R. eHarmony Rep
over a year old

Hi John - If you have received a match that is outside your current Match Preferences, this is most likely a Flex Match. Flex matches are created when anything other than “Very Important” is selected under your Importance setting. Contact me at MemberCare@eharmony.com and I can confirm, and resolve, this issue for you.

Texas
1 review
5 helpful votes
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This site supposedly matches people based on personality and values, trying to downplay the bottom line fact that no matter how much people find themselves aligned personality wise, it still comes down to a gut feeling, a visceral and physical attraction when you meet them in person. The three people I met in three months, each became a friend or acquaintance, but I was the "great catch, but not for me." More disconcerting, I got the feeling that the women on eHarmony tend to be less considerate and courteous than other sites, like they're too good for anyone they aren't attracted to; numerous women didn't have the simple courtesy or politeness to even acknowledge a thoughtful, earnest message. It's like walking up to someone, smiling and saying hello and they glare you, turn and walk off with out even acknowledging you said something to them. I'd call that rude. Most people would appreciate a "Thanks for your message, good luck in your search." as opposed to being ignored.

Date of experience: June 10, 2018
Carlos R. eHarmony Rep
over a year old

Hi J. G, My name is Scott and I'm sorry to hear you've been disappointed with the site. Please know that we understand that it’s important for you to be physically attracted to your matches. This is part of establishing chemistry, which is essential to a relationship, but it's only part of it. Our goal is to ensure that we’re matching you with highly compatible people. When it comes to attraction, we have to leave that part to you, because it’s something that only you can determine. We encourage you to take the time to get to know each of your matches and communicate with them, then decide if there is any sort of connection. Regarding matches not responding, unfortunately you are going to end up with matches who don't reply to messages. I'd like to see if there's anything I can suggest that might improve your chances of receiving responses from matches. Please email me at membercare@eharmony.com from the email address tied to your eharmony account.

Florida
1 review
4 helpful votes
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Such a ripoff!
June 4, 2018

I signed up for eHarmony not realizing how the site worked, but seeing the commercials online. It said I could use the site for free but then wouldnt give me access to practically anything without purchasing a membership including see other peoples pictures! I signed up for the one I could afford right now, and then realized that they only gave me access to a few people a day only one of which I was interested in. When I tried to message him, I was informed he was no longer available, meaning he either found someone or gave up on this website too. I then went online and started reading some of the reviews. I quickly realized this was NOT for me and I emailed the customer support within an hour of signing up to let them know I did not want to use their services and would like to cancel and receive a refund. The terms of service said you had three days to cancel the service if you were not satisfied. The email I received back ignored my request entirely and said they would set my account to not renew when my payment plan was up. I emailed them back saying this was not what I had asked and I wanted a refund and my membership cancelled immediately. No reply... that was three days ago. How convenient.

Date of experience: June 4, 2018

From the business

Los Angeles-based eharmony (www.eharmony.com) launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship. Millions of people of all ages, ethnicities, national origins and religious and political beliefs have used eharmony's Compatibility Matching System to find compatible long-term relationships.

Customer Care Information:

Phone hours: 8am - 5pm, Monday - Saturday
Email: 24 Hours, 7 Days a Week
Refund Policy: Regarding the Singles Service, the buyer, may cancel the Agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of the Agreement, excluding Sundays and holidays.


eharmony.com
Founded in 2000
Los Angeles, California, United States
+109