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eHarmonyReviews 1,177

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eHarmony Reviews Summary

The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to perceived deceptive practices regarding refunds and subscription management. Many users express frustration over the lack of suitable matches and the prevalence of fake profiles, leading to a sense of wasted time and money. Customers frequently highlight inadequate customer service, with limited access to support and automated responses exacerbating their concerns. While a few users mention positive experiences, the overwhelming sentiment suggests a need for improved transparency, better quality control of profiles, and a more responsive customer service approach.

This summary is generated by AI, based on text from customer reviews

service
364
value
375
quality
365
This company does not typically respond to reviews
GB
1 review
3 helpful votes
Follow Dave G.
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EHarmon works but you need to give it time. Its the same for all the really good sites though; wejustfit.com, match, etc, etc, etc. You have to be patient or you will get nowhere fast.

Date of experience: March 19, 2019
Maryland
1 review
2 helpful votes
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First question, what are you passionate about. I have a paragraph. The ones that I am matched to, barely a complete sentence. One was most passionate about "stuff". Not many have taken the questionnaire, which make me question how do they do the compatibility?
Of those, many of which are way outside my commute range. (If you live in a metropolitan area, you will understand that 20 miles in a straight line is not 20 miles)
The one person I met on this go around, was definitely outside of what I was looking for.
I also did the 3 month stuck with it, to find that in the third month, no contacts, smiles or anything. For over $200, I may have had greater expectation.

Date of experience: March 18, 2019
Carlos R. eHarmony Rep
over a year old

Dear Rick, thank you for your feedback. Please know that the first thing every registered member takes is the Relationship Questionnaire which is the primary means of matching. I believe you're referring to the Q&A section from within each matches profile. That is an optional section which is just one more way for matches to get to know each other, it has no bearing on matching. We do try to encourage members to create full profiles, some people have a hard time writing about themselves and there always some people who just aren't as invested. If you do find a profile that's not as complete, you can use that as a way to break the ice and ask them more information about that missing or sparse section. Regarding distance In order to establish what matches fall within your distance preference, we start from the center of your zip code, measure to the center of your match’s zip code, and use this parameter as the straightest distance. In other words, if you live on the far edge of your zip code and your matches live on the opposite far edge for their zip codes, it is possible that your matches might be slightly farther away than you expect. If you'd like to discuss this or any other concerns, please email us at membercare@eharmony.com from the email on your account.

District of Columbia
1 review
7 helpful votes
Follow Cori H.
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I just signed up for eHarmony this month and I have two more months until my membership expires. I will NOT sign up again. The main reason is because of the lack of responses from women I have messaged. From what I have seen, if a woman doesn't respond it is very likely that they have not been active on the site. So, I the unsuspecting user thinks that various profiles are active, when in reality they are not. This site is very much a scam, because the developers of eHarmony could easily change this feature to show which users have been active. However, if they change that feature, then that may mean less money for the company. Once users find out who isn't active, they won't waste their time or money. The scheme is quite unfortunate, because it is built on the hope of people finding the love of their life. I would never recommend eHarmony. Not only is the price not worth it, but the site itself could have been created with the user in mind. I have only received messages from 4 women. 3 out of 4 disappeared on me. It didn't quite work out with one woman I messaged due to a disagreement about personal beliefs, but that aside, the message ratio has been quite low. I have received smiles from women I wasn't interested in, and a few looks. Other than that, this site is complete junk! Don't waste your time or money with this.

Date of experience: February 26, 2019
Carlos R. eHarmony Rep
over a year old

Dear Cory, thanks for your feedback. I'm sorry to hear you're dissatisfied with the site after just recently subscribing. Please know that it can take time to start receiving responses. Like anything worthwhile, using eharmony takes time and patience. There may also be other reasons why you might not be getting responses and we'd be happy to see what we can do to maximize your communication potential. Please email us back at membercare@eharmony.com from the email associated with your account.

Pennsylvania
1 review
3 helpful votes
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Waste of Time and Money
February 15, 2019

I joined in January and it has been a month. Spend your money else where. They pick the matches and they are not even compatible to what you want. Please do not waste your time or money here. You will have better luck on Match.com

Date of experience: February 15, 2019
Carlos R. eHarmony Rep
over a year old

Dear Vivian, Thank you for your feedback. We're sorry to hear that you haven't been happy with your matches. The matching process at eharmony is based on our patented 29 Dimensions™ of Compatibility and your personal preferences. First, using your answers from the Relationship Questionnaire, the scientifically-based Compatibility Matching System® identifies individuals with whom you have a great chance for a happy, healthy long-term relationship. Next, we take into account your personal preferences for things like geography, religion, ethnicity, etc. to create a pool of matches for you. If you'd please reach out to us at membercare@eharmony.com, from the email address on your eharmony account, we'd be happy to see what we can do to improve your experience.

Colorado
1 review
3 helpful votes
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Waste of money
February 12, 2019

Matches say "compatible" yet only 3 of 15 criteria are above 90% hardly compatible! Also its not possible to specify height of your matches. As a tall woman I am not interested in 5'6 men! Waste of time and money.

Date of experience: February 12, 2019
Texas
1 review
1 helpful vote
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Scam
February 12, 2019

These folks are scam artist with "outs" to not pay refunds. Their refund "out" is that you purchase app and membership with iTunes or android equivalent and they refer you to them and say they have no control over them charging you. Their app, their site, their matches, and their members suck and are either not real or not literally 1 in a 200, unattractive-old-obese. Don't give these scammers give your money or time. I usually never review stuff, I felt highly moved to save people money to the best of my ability. I spent 2 of my 12 months subscription (it was like $150 or so) putting forth lots of effort and time to reach out to over 500 women, and I have replies from like 25,2-3 of which WERE NOT 10+ years older, very unattractive, and/or morbidly obese. I have reached out to them for a refund over 4 times explaining my plight. I told them about lack of matches, told them I was unsatisfied, that I wanted to stop my year purchase and by refunded remainder of year--they refused, They are cowardly garbage. Not to be used, not to be spoken well of, to be avoided.

Date of experience: February 12, 2019
Ohio
1 review
3 helpful votes
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So I mark on my profile "Christian" and I'm sent more "spiritual not religious" as compatible. Are you serious? Worshipping the devil can be spiritual or witch craft also. I'm paired up with guys 15 younger or 20 years older. What a joke. And I do not smoke so don't give me guys that do. Really. I'm not traveling more miles then I put in my profile but too many too far away. Wished I would have read the reviews before signing up.

Date of experience: February 11, 2019
Carlos R. eHarmony Rep
over a year old

Dear Karen, my name is Scott and I'm sorry to hear your experience hasn't been what we would all hope for. Please know that we are a site open to members of all Faiths. All members can control which Faiths they are matched with by choosing specific ones and by setting the Importance. If you have the importance set to anything other than "very", then you are allowing the system flexibility to look outside that particular setting. So for your Religion, Age and Smoking preferences, if you have strict requirements, then I'd recommend you set the importance to "very". If you'd like any further help with your settings or any other issues, please email us at membercare@eharmony.com from the email address associated with your account.

New York
1 review
2 helpful votes
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Scam
February 11, 2019

I have been on a few dating websites. I like trying different ones because you meet more people.
I signed up for the year subscription because I have had pretty good experiences on different websites as far as meeting people but have not found nothing serious.

I was on eharmony for a month. I had 4 smiles of which 3 looked like they could be my grandfather. One looked in my age range so I smiled back but never even said high.

I gave it 1 month which is a reasonable time frame to see how it will go. Then I contacted customer service to cancel my subscription. First I got an automated reply saying give it 2 weeks. I responded telling they to read my email. Then I got a response saying that if I'm not satisfied I can respond with specialist in the subject line. So I did.
I get a set response saying I waited to long. I would have had to cancel in the 3 day time frame.

This was the worst dating site experience I have had.

Date of experience: February 11, 2019
Missouri
1 review
6 helpful votes
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No current matches
February 6, 2019

Join eHarmony and received 33 matches; however not one of them was current. To find out if they are current, they will have a dot behind their name. How do you make a match when there is no one available on the site. Why pay a monthly fee when they have no current matches for you. Was very disappointed because I thought this was the premier site and was paying a premium membership fee. On the plus side... called and was given a full refund of my membership.

Date of experience: February 6, 2019
Pennsylvania
1 review
5 helpful votes
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Save Your Money!
February 4, 2019

I joined eharmony about a year ago. There were a few interests both on my part, and on guys. But nothing came of it. After answering all those questions, not one date. I started to believe it was me. Then I signed up on another dating site that is free. I got so many messages, flirts and intetests. I think eharmony is blocking their members from connecting so they can make more money. Think about it, if you find love in a week, you will unsubscribe and they won't have as many members at once. I'm looking elsewhere. This was so disappointing! Please don't waste your money with any dating sites. Remember; it's a business and their first goal is to get our money

Date of experience: February 4, 2019
Utah
1 review
3 helpful votes
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EHarmony SUCKS! So you find someone, so you want to close your account. Yep, you have to keep paying off your account for however long you signed up! So much for creating matches and relationships! Complete crap. They only care about the money. It is crazy.

Date of experience: February 1, 2019
New Jersey
1 review
4 helpful votes
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Attn pedophiles
January 3, 2019

Been watching tv and have seen at least 4 e harmony commercials-and the girls they are using look no more than 16yrs old. Are they catering to pedophiles

Date of experience: January 3, 2019
Massachusetts
1 review
8 helpful votes
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I'm completely unhappy with the way E Harmony is using young women in their current advertising. Most people are of middle age when using the site. With so many accusations of sex trade crimes why does e harmony promote such vile exposure of young women? Totally unacceptable. I don't see young men in your advertising.

Date of experience: December 30, 2018
California
1 review
7 helpful votes
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Imagine this. You are new to online dating. You've heard a lot of good things about Eharmony. You are a Christian and you trust Eharmony because of its founder, not realizing that the business has been bought and sold several times over the years. You get your first set of matches and you fall head over heals in love with a picture and great profile. You send out a smile, first point if contact (or so you think) and you hope for a reciprocal smile. After all, if she doesn't smile back, she's probably not interested, right? You wait a few days and no smile, so you think, she wants a message from you and not just a smile, she wants to know you're serious, so you send her a cute message trying to get her attention, but nothing, no smile back, no reply, no nothing, but maybe she's playing hard to get, so you keep trying week after week. Can't get her out of your head. Of course there are others, and you move on, but you don't block her, because just maybe she will eventually respond. AND THEN, AFTER SEVERAL MONTHS, you discover by, sheer accident, that if a person subscribes to Eharmony and then doesn't renew, EHARMONY CONTINUES TO PUT THEM OUT AS A POTENTIAL MATCH, and the unsuspecting PAID SUBSCRIBER, HAS NO CLUE, THAT THE PERSON THEY HAVE BEEN TRYING TO COURT, HAS NO IDEA THAT YOU EVEN EXIST!... THIS IS TOTAL CRAP!
I know this for a FACT. I was matched to another person, who had quit using Eharmony over a year previously, but was clever enough to word in their profile a riddle that revealed a email address that I figured out and used to make contact with them outside of Eharmony. Putting 2 and 2 together, I figured out that my heartthrob, I had been seeking out, was in the same no longer subscribed situation. TALK ABOUT FRUSTRATION. I am so pissed with Eharmony, and they admit they continue to promote non subscribers. TALK ABOUT BAIT AND SWITCH!

Date of experience: December 28, 2018
GB
1 review
3 helpful votes
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Signed up for 3 months, matches initially within 50 mile radius, but most are 200+ miles away.
Subscription finished on sat, but I'm still getting matches & smiles - yet I can't reply to messages without paying again -I closed down my account fully as I don't want to waste these gents time & I know realise perhaps most of the matches I saw were "not active".
I did connect with one lovely man who I chatted on Skype with but it didn't move on
Save your money

Date of experience: December 12, 2018
GB
1 review
2 helpful votes
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Dipping my toe back in the lake of love through this site & another one called wejustfit.com that my best friend met his finance on. Overall im finding that you can spot the bad sites fast, but for the good ones the key seems to be patience. You have to pay but its not much at all, actually. 8/10

Date of experience: December 7, 2018
North Carolina
1 review
2 helpful votes
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I signed up for a 6 month subscription period. After about a week, I noticed how all of the "matches" were much older than I had requested (I like older men, so there was already a bit of a stretch). These "matches" were also a great distance away from where I was located (I live close to Raleigh, NC). In an effort to investigate a little further, I decided to click on each match profile that appeared in my inbox to see if anyone would view my profile or respond to a message > I had absolutely no activity!

I found out that most of these matches were ghost accounts and called to try to cancel my subscription. Before calling to cancel, I went in and deleted everything in my profile so that they could not use it as another ghost profile to entice poor souls looking for love. I did have a good laugh when the representative mentioned that matches are more likely to respond if I had a picture (I had 10 before I deleted my profile). I was also informed that there was nothing they could do about a refund or cancellation because it was past the 3 day cancellation grace period. This 3 day period is built in to make you feel good about signing up, but it is really something to be cautious of. Please proceed with caution if you plan on joining! I would tell you to run the other way, but that is only my opinion!

Date of experience: December 1, 2018
North Carolina
1 review
4 helpful votes
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Too many ghost accounts, very few active accounts, and way overpriced. Had the service for three months, met two women for a few dates each, out of 500 "matches". Talked with maybe 10 women in total.

It's just not worth it. I paid for a full subscription, and was completely disappointed by the lack of active accounts on the site. If eharmony can not find a way to clear out these old accounts or at least remove them from the matching list, then honestly, it's just a waste of time and money.

I thought paying for a subscription would limit me to only matches who are serious about finding a relationship. Eharmony failed in this regard.

Keep your money, and spend your time doing something else.

Date of experience: November 23, 2018
New York
1 review
1 helpful vote
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Terrible pool of dates, minimal and what they do send are such a distance. I get 2 choices every other day, it's pathetic. So unhappy I made this choice. Not a step up from Match.

Date of experience: November 15, 2018
Colorado
2 reviews
0 helpful votes
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Overpriced Tinder
October 15, 2018

My account was hacked. It was taken over by a hacker who probably used a rainbow table to match my password hash. I was not notified by email that an account change was pending my email verification, it just happened. This is the weakest and worst user security policy I have EVER heard of. They do not work on Sundays so this hacker ran amok for 24 hours with me having to try and mitigate damage by messaging all my matches. Finally I got ahold of chat this morning and they could not help. Then at 2:30 I receive an email saying they had closed my account. Nothing they can do. Scorched earth for my account. So long Eharmony. This is the final straw. First you change your format and become just another expensive Tinder, and now this.

Date of experience: October 15, 2018

From the business

Los Angeles-based eharmony (www.eharmony.com) launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship. Millions of people of all ages, ethnicities, national origins and religious and political beliefs have used eharmony's Compatibility Matching System to find compatible long-term relationships.

Customer Care Information:

Phone hours: 8am - 5pm, Monday - Saturday
Email: 24 Hours, 7 Days a Week
Refund Policy: Regarding the Singles Service, the buyer, may cancel the Agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of the Agreement, excluding Sundays and holidays.


eharmony.com
Founded in 2000
Los Angeles, California, United States
+109