Nicole Y.

So, I am remodeling my home now and had been ordering many items from Wayfair due to their varieties on their platform. To start off with, some of the items are nice but some are just trash. However; what really disappoint me was that they would manipulate me in order to avoid the refund back to me. I ordered this Orren Ellis T.V stand (which by the way I had already spend thousands of dollars prior to these purchase) from them but because I quickly realized I ordered extra, I called Wayfair to cancel the order. They told me to contact Orren Ellis myself to cancel the order since they can't cancel on their end. I contacted Orren Ellis and I was able to stop the shipping since the item was still sitting in their warehouse. Orren Ellis told me they won't be able to cancel the order on their end and that I would have to call Wayfair back to cancel the order. When I called back Wayfair, I was very unlucky to deal with a very argumentative representative. She kept telling me that there was no way to cancel the item since the item was already shipped even though I told her that the seller had not shipped the item and even on my order status on their website is still under processing. She further told me to go ahead and start a return first online so when the item arrived, I could ship it back to them. There was nothing to return since the item won't be shipped to me. I filed a dispute with my credit card and it is a little over 1 month now that my bank told me that my dispute was rejected because Wayfair argued that there was a return created and the item has not been shipped back to them. I am very frustrated now as I feel the whole thing was a set up by Wayfair in order to avoid the refund back to me.
You have officially lost me as your favorite customer Wayfair. You guys are the worst e-commerce company ever!

I ordered a $391 "online claimed" 100% cashmere cardigan with many "suspected" good reviews on it. When I received the cardigan, it looks like a piece of crap with cheap material and ugly design which doesn't look like the product pictures advertised at all. The item was actually shipped from China and there's a customer service office in El Monte, CA. When I requested for a full refund, the customer service rep in El Monte by the name of Cherry as communicative with me to make sure I printed out a copy of invoice to be inserted with the returned item and provide her with tracking number or else with warning, no refund will be given. I did exactly told, however; this was the dirty trick played by them. They pretended to refund you which the refund credit showing pending in my credit card for less 24hours and then after that, it disappeared forever! I had to file a dispute in the end with my credit card company to get back my full refund. Such a despicable company.

I have attempted to cancelled the beds that I ordered from Barn Kid Pottery as they failed to deliver my furniture on time. I called the company 3 times and spoken to 3 different customer service rep and they all had promised that they would refund the full shipping cost to me but it never happened. Now, I have to see my $275 shipping fee taken without having a single thing delivered to me.

I really need to write this review as 3 months have almost passed and I am truly disappointed with eHarmony. All the matches sent to me were out of what I am looking for. Majority of them live in a place where I never heard of. And, their profile look terrible. What a total waste of money. The site should definitely closed down!