Gina E.

I signed up for eHarmony not realizing how the site worked, but seeing the commercials online. It said I could use the site for free but then wouldnt give me access to practically anything without purchasing a membership including see other peoples pictures! I signed up for the one I could afford right now, and then realized that they only gave me access to a few people a day only one of which I was interested in. When I tried to message him, I was informed he was no longer available, meaning he either found someone or gave up on this website too. I then went online and started reading some of the reviews. I quickly realized this was NOT for me and I emailed the customer support within an hour of signing up to let them know I did not want to use their services and would like to cancel and receive a refund. The terms of service said you had three days to cancel the service if you were not satisfied. The email I received back ignored my request entirely and said they would set my account to not renew when my payment plan was up. I emailed them back saying this was not what I had asked and I wanted a refund and my membership cancelled immediately. No reply... that was three days ago. How convenient.