Everything But The House

A year after a very disappointing conversation with customer service I was notified I was banned from the site because of a heated debate. This was, of course, after I won a bid on an expensive item and paid for it plus shipping. Just some vengeance to please a ego of an employee who was not competent to solve an issue. Whole dispute was over very bad description of "mid century " piece of furniture. My opinion is to be very careful before you push the button.

I could gush for quite a while, but every aspect of how this company has done our sale (done in three parts) has been professional. The quality of the photos of my things has certainly served to get them sold. The researched information on each item has been very interesting as well and I've learned things about stuff I've had for years! Thank you EBTH!
Payment in a timely fashion within thirty days (for the first sale of three), GREAT staff, excellent communication. Gushing again.

Their site states that they will ship an item within 10 business days. It is now past that time and when I've called in, all the customer service rep's say is that they will call me back (and they haven't; it's been 6 days already) or they can tell in the computer that the item has a shipping number assigned to it, but that they do not know why it has not been shipped out yet. Nothing I can do, the rep says, but to call back again.

I have purchased several item from this company in the last month. Everything has arrived very well packed and in a timely manner. Items have been so far as described. I see there is complaints on the shipping charges but they quote you upfront with your zip ode and I have found if it's more than I want to pay in shipping I just pass and don't bid on the item. As far as the warehouse pick up charge they also tell you that upfront. I bought item to be picked up at the warehouse but I got the items way below retail so I don't mind.

I have used EBTH several times in the last couple of years and while they cannot guarantee what auction items will sell for, they have done an excellent job of keeping me in the loop and aware of the process and my realistic expectations.
There email update / alert system, kept me abreast of the timing, the process and receiving my payment in a very timely manner. I would suggest that others do consider using EBTH as a most viable option for their estate auction needs. Thank you. Paul C. Addison, TX

Until today we have been pleased with the EBTH game. We have gotten tons of really awesome things. My displeasure comes from our most recent experience. We recently bid on an item and it was sold to someone else for way less than our max bid. I called as soon as the offices were open to inquire. I was told three days later after several calls that, "it was a coding error but the item was processed and sold to the other bidder and there's nothing they can do". They did offer a $50 credit to the site. I'm not sure we'll shop with them again. Too bad it was fun while they were on the up and up.

I have "won" 3 items this month but they have yet to ship. What I have noticed though is, watch out for the "vultures". There is a link to "sales ending" and my theory is that dealers wait to pick off those who think they may have gotten a good deal. The vultures wait until the last minutes and pick a price just high enough to win your item. So if you aren't diligent that last hour(even last seconds!) you WILL lose. So know that this is not a place for bargains, and be willing to pay, meaning put your high Bid in appropriately, for what you really love. That being said, after having read the rest of these reviews I hope I actually receive, INTACT, things I have won.

This company chooses your shipper, sets your cost and refuses to combine shipping on even small items like coins. I recently won four lots of a few coins, $20 +/- each. They then charged $60 in shipping. They refused to combine in one shipment. I dont care what their reason, it is fraud and bait & switch. There is no excuse other that profiteering for small items. Theor policies make buying anything small or in multiples a scam which is why they make so many lots from small items. Fraud.

Seems like nobody ever takes the time to leave a review unless it's bad these days. I've come here to do the opposite. Changing the world one review at a time, and hoping others will follow suit, by taking time to submit good reviews for good transactions.

I won a large lot online, there were no hidden fees, I paid exactly what I was quoted for shipping. I paid the same night I won my auction, it was shipped and arrived very quickly- in just a few days time! It was packaged very safely & securely, they did a great job, nothing was broken, all my assorted toy pieces shown in the lot were there, with maybe a few extras I couldn't make out in the photos.

I would recommend this website to family & friends... but don't too many of you take my word, that way I can keep some of the deals to myself ;)

They've added fees so now you're paying: shipping + (maybe tax) AND "everything expedited fee." What's the fee!?! Maybe they're outsourcing packing/shipping work to a 3rd party. On a $450 ring, this means I paid $25.74, and after 11 days it hasn't arrived - some kind of shared shipping with Fedex/Post Office and tracking is abysmal... so I don't know where the "expedited" comes in. I've purchased 3 rings/gemstones recently (I know, I said I gave up on them) and ALL 3 times there was inadequate tracking and an average of 10 days to arrive.
Yes - you can find unique items and deals on designer items BUT prepared to PAY, WAIT and rarely ever hear back from their customer service.

No direct deposit check only, takes a month to get a listing live and another to receive the check. Feels like a website from 2005

Charge 40% fees on a average item

I have been buying from EBTH since they started their business. My first purchase was actually free- they gave away gift certificates to try their company. Since then, I have purchased multiple items. I have bought paintings valued at thousands of dollars for a few hundred. My collection has grown substantially and will support me when I am old.
I have had one problem with one piece of art. The frame was broken and the glass fell out and broke when I took it out of the box. I received a letter from their customer service within hours of my complaint. I received a full refund for the item plus shipping immediately.
I've read these horrible reviews and I can only say that my experience has been totally different than the 1 star reviews. One complaint that permeates the reviews is hefty shipping costs. I owned an art gallery years ago, and I find the prices that are charged, at least for art, comparable, if not better, than what I paid for shipping in my business.
Kudos... great company!

EBTH has filled the auction/ antique store gap for me during the Covid quarantine. The quality of the pictures and the depth and the descriptions made me very comfortable to make my first purchase. My first won item itself, the way it was packaged, and the communication with EBTH have kept me coming back. It's also something my mom and I do together despite being five states apart. We are super satisfied with our four purchases so far.

I will never recommend this site. They may offer interesting auction deals, but I just received my first item and it was a Lladro figurine that was poorly packaged and arrived in tiny pieces. It will take months to resolve. I am waiting for an item i won and paid for a month ago and it has not arrived. I checked the status only to see it has still not shipped. What worries me is that it is a set of antique china which will probably also arrive in pieces as well. Don't waste your time with anything that has to be shipped to you. Their firm has poor quality shipping standards and very slow customer service.

Have bid on several items recently, none of which I won. Curiously, I watched the items daily and seemed to detect a pattern in bidding. In my case, each bidder's numbers were very long - 10 numbers - while the price was "reasonable". As the time began to run out on the "reasonably" priced item --- a new bidder would surface, their number was only 5 - 6 numerals. Obviously, though I continued to bid - each time this number would immediately increase mine bid and ultimately won the item... have you ever wondered who just might be running the bidding up on more valuable pieces with a low bid? Additionally, the shipping charges are beyond reason. I shared shipping cost of an item I purchased with the local UPS --- I paid
$35 for a $7 basket. UPS said the price if I shipped back to the senders address would be approximately $19... I believe my shopping with EBTH has come to a close.