Everything But The House

I bought a shaker tray from EBTH. It was described as used. Photos showed a perfect item. They failed to include a photo of the back which has an 8" crack. Have called twice and the only option is to leave a number for a callback. Have also written them. They do not respond to either. Buyer beware. I'm out over $250.

On 4/30 I won a bid on item B-******* a set of 3 camera tripods. As of today 5/19 shipment still not received. Long story short I spoke with 3 different reps - one who got snippy and argued with me (Ashley) and finally it was escalated to a higher rep and they gave me different reasons why it didn't ship - credit card did not go through... and then yes it did - it will ship today blah blah and no matter what you say or how you plead to get a refund you are forced to pay for the bid amount. This is terrible unprofessional business conduct

I have purchased from EBTH for years before they expanded their business. Since expanding across the country I have had more problems with items being received damaged and then not to mention the costs just to have a small item shipped. They charge it seems like 3-5 times more than most estate/auction companies. It was not like that in the beginning but has time has went by I have learned they have lost their caring customer service and the company or companies they use for shipping have to be the biggest rip offs I have ever encountered. So beware before your bid and check out shipping costs, may not be such a great bargain after all.

You see a sale near your home. They have nice things you want to bid on. Now really read the listing. They have moved the product over 80 miles a way to a warehouse that will cost you an additional $30 to pick up each and every item. I understand moving the goods if the house has sold, but, why 80 miles away? Now this impacts the seller as well as the buyer. If EBTH is getting a 45% commission and charging $30 for pick-up any rational person will adjust their bids to accommodate the up charges, leaving the seller with even less money in their pocket. Don't be fooled into thinking shipping is a breeze, either. Their shipping is usually twice what you or I could ship for. Don't know if this company is a scam or just has a lot of kinks to iron out. I won't buy again from them until I see big changes.

I have been a repeat customer for several years. I love this company. I have purchased diamond jewelry, furniture, crystal, and many other treasures, at great prices from EBTH. Each transaction has been easy. I have received all of my items, just as described, and in excellent condition. The shipping is a tad high, but it is evident that their shippers take great care packaging items safely.

15 business days to ship after payment! What planet are they on? They say, "EBTH will use reasonable efforts to ship the merchandise within ten (10) business days after the scheduled sale removal or payment date." 40 lbs for a guitar? Boxed and packed very well should probably be no more than 25 lbs. I've shipped plenty of them. My wife says it regularly takes 2-3 weeks for something to ship. Never again will they get my money.

I bought a turn of the century sterling silver coin 6 weeks ago. Two weeks ago I called to check in on why I never received the item I had paid for and they said they would look into it. Well, guess what arrived today from ebth? Cheap jewelry worth maybe $2.00. I don't even think a 7 year old girl would wear it. So it looks like someone scored with the coin I paid for and I got their POS jewelry. I would have given zero stars but that was not an option.

I have purchased several things from EBTH. I enjoyed searching for odd things and generally everything was as described. As others have stated shipping is expensive. So I am giving 2 stars overall and 1 star for Customer Service. Entirely robotic and impersonal. I can read your T&C myself Customer Service Representative. I was looking for help to resolve a mistake and instead I got the bedside manner of a dead fish. Good luck EBTH. It's you not me and I broke up with you via web form--how's that for 2017. Looking forward to the 404 on your site when you go out of business. Peace.

I'm not sure if these people are stupid or evil. I hired them to sell the contents of my house. They misidentified nearly everything. They placed items in lots that make no sense. They're selling a clock with no key because when I showed the idiot magpies they sent to my house the key, they laughed at me. The prices they will get you are garage sale level and they take 40% of that. There is not one single positive thing I can say about this company. Do yourself a favor and never hire them to sell your items.

Ebth rep came out, showed me great results from previous sales of the high end furniture that I was considering to auction. Decided to go with them. They picked it up and posted it, I didn't like the description so I called and they did nothing about changing the description, sale went through at miserably low price. I felt like I had been duped. I questioned rep about previous sales, he said they were legit but I know that websites or the info given to sales reps can fabricated. I would have rather given the furniture away and taken the tax write off or used it for firewood.

I won the bid on a 90 piece set of Limoges china which matches the pattern I have. Yes, the end price was higher than I had planned to pay but far less than trying to buy retail. Shipping charges were reasonable and the packing superb. Every piece, from cups to large cache pot, was generously wrapped in bubble wrap and strongly taped. There was not even a scratch. Maybe I was just lucky, but my experience couldn't have been better.