Until today we have been pleased with the EBTH game. We have gotten tons of really awesome things. My displeasure comes from our most recent experience. We recently bid on an item and it was sold to someone else for way less than our max bid. I called as soon as the offices were open to inquire. I was told three days later after several calls that, "it was a coding error but the item was processed and sold to the other bidder and there's nothing they can do". They did offer a $50 credit to the site. I'm not sure we'll shop with them again. Too bad it was fun while they were on the up and up.