Everything But The House

What a miserable experience. Won a ring. Paid the $450.00 with Visa immediately. Waited the 10 business days for a tracking number and nothing happened. Called them and asked about the status of the piece on a Friday afternoon. Its packed and ready to ship she said. Why dont i have an email stating that a shipping label has been created I said. Oh that can take up to 24 hours for the package to show motion. OK, so Ill have a number by Monday, and the item next week.
Then it all goes straight down the drain. Monday comes, no email with a tracking number. I call again. Yes, its packed and ready to go out today. (What happened to UPS was picking it up with Fridays shipments?) Tuesday... nothing. Wednesday... nothing.
Thursday afternoon... Hi, sorry to be a pest, but when are you planning on shipping? I say. OH, dont worry, the ring was hand carried to shipping this morning. She says. Thats interesting, it was sitting on the dock ready to go out last Friday. Did it sprout legs and run and hide somewhere because its afraid to travel? Says I. She offered some sort of lame excuse which I shot down by reminding her of her own statement about the package being on the dock the prior Friday.
I hung up, called Visa, initiated a fraud complaint. Called them back and said either ship it COD or refund my money, in the interim theyll be dealing my Visa provider on a suspected fraud complaint. My account received a refund for the full amount the next day.
I dont think the ring ever existed as anything more than a picture on my screen. I even offered to drive to Cincinnati and pick it up as Im only a couple of hours away. After all, it was packed and ready to go. Have someone sit it on their desk, they had my money, I wanted my item. They wouldnt allow me to come pick it up.
If you do buy from EBTH, I hope your experience ends up better than mine.

The Pits. As a consignor with EBTH, you are marginalized and minimized. They seem to resent your questions and and often times even seem to hate you; Yeah, their customer who is awarding them 35 %. I was rebuffed Day 3 and told I was literally a " nuisance" and that I was slowing the "process" down, even though Day One, the EBTH employees were two and a half hours late, ill prepared to begin the job, and in pissy moods. The main photographer, chapped and bitter remarked how he hated working for EBTH and what a joke the company was... that it was schizophrenic... I was like, "Wow, you're kidding, right?" But sadly, no. And it gets worse from there. No tags to label and affix information gathered by employees were available on day one, so an emergency call, for tags was made. Work slowed to a crawl. Then the main complaining photographer grumbled and complained even more and discussed a meeting he wanted to set up with another potential employer somewhere else in Los Angeles so he could "get away from EBTH". A series of texts were sent to different employees... witnessing each one get a different text of some sort... weird... run a team by text... uh, okay... Day two back drops came into question. They like white on white for a "look" but unfortunately many items I had were white and they did not lend themselves to this white on white look so. A pale blue or a pale grey was suggested and of course rejected, later the reality accepted and then photographer and asst. Had to leave the site for well over three and a half hours to obtain said backdrops... waste of time, people, resources, and my patience. It went on and on with the photographer pulling a "diva" on day three and walking out/off... what a piece of work. Absolutely the worst, company did not apologize or care... callled Vice President on the 20th of December 2016... still haven't heard from the clown... Say NO to EBTH to consign your things... there has to be someone BETTER than this outfit...

I purchased a painting for which the zip code shipping estimate on the EBTH website was $173. I understand, it is an estimate only, so I thought +- $100. So... I'm waiting for my painting and log into the website and I see that they have charged me $464 for shipping. They said, hmmmm, that looks like an error. And they didn't know what the problem was, the guy said he thought it was an error. But I would bet my painting was over the UPS size requirements and so they just got uShip to send it. I am sure there was no competitive bid on shipping, or no contract that would allow them to pass on a discount for their buyers, and I would guess there is a mark-up on the shipping that EBTH pockets, AND WHAT IS WORSE, they don't even send a receipt so that you know what was charged, a fairly elementary procedure that all online companies practice. They have created a great concept, great from the seller's view, great from EBTH's, not so much from the buyer's viewpoint. Another situation... this very painting was on the website previously, I bid on it, and then it disappeared from the website. They had no idea what happened to it. Don't you think they should notify you when there is an item that you bid on that is no longer available? I can see that there could be situations where an item was damaged between the time it was listed and physically obtained by EBTH, and so they might change their minds about selling it at all. But no, they didn't even know where it was. After reading reviews on site jabber, I see there is a common theme. I don't see ANY sellers complaining. And everyone has issues with the shipping fees. Someone in a review suggested contacting the local auctioneer commission. I would suggest filing a complaint with the Consumer Protection Agency, so that they investigate them. Just thought of something... do we still have a CPA or is that something that Trump eliminated in his bottomless pit of bad decisions.:-)

WARNING! Do NOT do business with this company they are extremely disorganized! They have very deceptive business practices. They are not transparent or professional. The communication is awful! They do not follow through with what they offer and tell you what ever you want to hear initially! If you start asking questions about your contract before you sign it, they are put off by that and will ignore most of your questions, hoping you proceed anyways. I gave them hundreds of items to consign which they've had in their possession for for two months. They only accepted four things out of many. Instead of telling me this straight away they held onto my items they weren't going to sell instead of returning them to me promptly! Unbelievable! I had to hound them over and over to get simple questions answered before I agreed to the terms. Its a legal document so, hell yeah I'm going to ask questions. Vermin they are. They have a few naive millennials doing the leg work with clients who have no idea how to conduct business. I'm willing to give people chances and have some flexibility with regard to learning curves younger people may have but hot damn these folks are seriously clueless. They returned my items to me and I went through them only to discover over half my inventory was missing. I have a record of everything they took. So we'll see how this goes. I'll update this review when I hear back from these clowns. They also blocked my EBTH account so I can't access any info. Other reviewers experienced the same. I am disgusted and pissed. Stay away. Total waste of time, money, and energy. Not worth the hassle or aggravation. Read the countless terrible reviews! They do NOT give referrals fees to current clients by the way. Zero stars.

So for my review I've had smaller items shipped to my house, I've gone to a warehouse to pick up items, and I've picked up items directly at a seller's residence. I once had a large piece delivered locally which was probably the least user friendly experience mainly because 1. It took so long and 2. They only notified me the day of that they were going to bring the piece. So they left the large furniture item on my front porch, thankfully it was a covered porch.

Picking up items at a seller's home has been the easiest although generally I've only purchased items I could carry out on my own and that could fit in my car. Keep in mind if you're doing this the staffing at these sales are minimal and you're expected to carry out your own stuff or bring your own help. Also once I bought several glasses, you need to bring your own boxes/packing items just FYI they don't provide this either. Once I picked up at a warehouse where there was a surcharge for picking up these items, these weren't particularly user friendly either since the signage at these pick-ups weren't very clear, and I had to walk a fair distance in the warehouse to pick up my item. Although they were small furniture items it was still a bit of a trek carrying something a bit cumbersome. Also if there is a pick up surcharge generally the charge is applied to each item won so be sure you read the fine print when bidding.

Some items I've had shipped and again its been mixed results. For fragile items such as glass there have been two instances where some damage has occurred. Thankfully for one of the items the outside of the box was partially torn when I got home, so I did take pictures of the outside of the box. Once I opened the box several items were damaged inside which I was sure to take pictures of those items as well. I was expecting a pro-rated refund of the shipping of just the damaged items, but they refunded the entire shipping costs. Although I was still a bit disappointed given the poor packing of this particular purchase. Other fragile items have arrived no problem so its been a mixed bag.

I have been a fan of this site for over a year now and have made many purchases, I have received every one, almost all have been in good condition when received and those that weren't they compensated me for. Communication has been an issue for them off and on but they have managed to come through in the end.
Although I have had my problems with them I have believed that they had good intentions and wanted to do right for the customers... I actually decided to consign a large number of items to them to sell and had a rep come to the house to review my items... she arrived and stated that I needed 100 items to list a individual sale, I easily had that, original paintings, deco furniture, tables, antiques, craft items, and so on. I had been watching the site for a while and knew more than she did about what they were marketing. She supposedly got a phone call and while she was on the phone the number of items needed for the individual sale listing rose from 100 items to 200 items and I would need to deliver the items to the warehouse and send an inventory ahead so they could decide what they wanted. She left saying she would get back with me.
I felt very disrespected by this person and decided a donation would be a better option for these things than working with her. She did call back the next week...
I used to find deals here but there are very few to be had any more, the sales have become far less interesting than they once were and noticeably fewer. I am sorry to see this happen as I know there are good people working hard to make this work who have no control over the decision makers. I have gone on too long here, I will still watch for a good deal but will be less enthusiastic about the site as it slips into failing mode... such a shame.

I have had several bad experiences with EBTH. I will only buy items with local pick-up. The first that comes to mind is when I bought three 1 oz silver coins from one sale with no local pick-up. I was charged $14 shipping on each even though they came from the same place. I asked about combined shipping and was told all items are pre-packaged and this is not an option. Total shipping was $6.39 but I was charged $42. Even with the time to package and materials, this could not have cost more than $10. They obviously use shipping as a revenue stream but denied it when confronted. They said it was shipped at cost. I call BS on this.

Yet another bad experience I had with EBTH was the time I bid on a piece of art/sports memorabilia. When I found the item there were no current bids. I entered $10 on the bid thinking it would default to $1 then if anyone else were to bid it would increase until reaching my max. Silly me, that did not happen. The $10 bid was accepted and immediately became my bid. I emailed support asking for my bid to be retracted and was told by the auctioneer that it's a nice piece and I am lucky to get it at the $10 bid. This obviously left a bad taste in my mouth.

Now that I only buy items that are available for pick-up I do have to say that the crew working down at the main location near Lunken are always very kind and helpful. The Blue Ash crew, not so much. They are all rude, clueless and very unorganized. The occasions I have picked up items in Blue Ash the staff acted like they were doing me a favor for fetching my item. They actually refused to get me my other item that was scheduled for pick up the next day because they were too lazy to go look for it.

Needless to say, I try to avoid EBTH. I typically will hop over to ebay and see if I can find items I like. I wouldn't be surprised if they were guilty of shilling. I have seen items go for 5 to 10 x of what I can "buy it now" on the bay. Buyer beware!

Beware of buying/bidding of anything on this site. I won a bid for a Gucci watch advertised as in good condition and working. It was not. They agreed to take back and refund, and I returned to them after waiting weeks for the label. Then they would not refund as said it only needed a battery. In the mean time, they had the watch.We went back and forth for several weeks until I filed a credit card dispute. Everything they told my card company was a lie. Plus they take weeks to respond. Finally, they told the credit card company that I never returned the product to them. This was after sharing emails about replacing the battery in it with credit card company. The very next day after receiving notice from credit card company that EBTH said I had never returned the watch, I got an email from UPS saying I was receiving a package from EBTH. After 3 months, saying I hadn't returned, and the dispute, they were sending back to me. Credit card told me to refuse to accept delivery, which I did. Now 3 days later I have just received another notice of delivery from them. Credit card company again says to refuse again. When will this every end? Further, the internal emails EBTH sent to my credit card company mock my trying to get a refund and joke about the product. Unprofessional doesn't begin to describe them! Just an awful site. Seems it would have been easier for them to just re-post the watch (once they had fixed it) then continue to lie to me and the credit card company. Don't be tempted by anything on the site, because it may not be as represented and you will have a hard time getting any satisfaction from them.

I gave this company a number of very high-quality household items and jewelry along with some antiques that I bought in Paris they were not shorted correctly they were not labeled correctly I reached out to the sales rep twice three times finally reached out to the manager Helgi,
Asked for clarification on the commission everything they told me was faults they took double but they promised I asked them to correct the listing on some items that were incorrect they refused
They broke and I don't that was high-value they refused to reimburse me for now they refused to send a couple I am his back they decided they didn't want to sell
I would be more than happy to work with anyone that's looking to put together a class action lawsuit against this company so disappointed lost thousands of dollars because of their stupidity
They said their people know their merchandise and they don't
And to add to this couple items that I purchased there was nothing on the listing that they were damaged they came in damaged and one was actually a fake compared to what they said it was