Leah C.

Update on the Joyride/Puglife Harness problems. Seems that their 'shipping partner' is "JET E-COMMERCE LOGISTIC INC' which is a Chinese forwarding company which works directly with the post office to deliver international packages from China to the USA.
Joyride may say they're in California, but that is just a front. Your harness is coming from China which is why it is going to take so long and you get the run around when you start asking where your package is. They prey on customers with their "giving back..." and "family business" front, meanwhile what you've really got is a Chinese company using a USA home address to do business. You can be that there isn't any family or facility in California, it's all bogus. Just Google "JET E-COMMERCE LOGISTIC INC" and you can get all the facts in just a click.

What a miserable experience. Won a ring. Paid the $450.00 with Visa immediately. Waited the 10 business days for a tracking number and nothing happened. Called them and asked about the status of the piece on a Friday afternoon. Its packed and ready to ship she said. Why dont i have an email stating that a shipping label has been created I said. Oh that can take up to 24 hours for the package to show motion. OK, so Ill have a number by Monday, and the item next week.
Then it all goes straight down the drain. Monday comes, no email with a tracking number. I call again. Yes, its packed and ready to go out today. (What happened to UPS was picking it up with Fridays shipments?) Tuesday... nothing. Wednesday... nothing.
Thursday afternoon... Hi, sorry to be a pest, but when are you planning on shipping? I say. OH, dont worry, the ring was hand carried to shipping this morning. She says. Thats interesting, it was sitting on the dock ready to go out last Friday. Did it sprout legs and run and hide somewhere because its afraid to travel? Says I. She offered some sort of lame excuse which I shot down by reminding her of her own statement about the package being on the dock the prior Friday.
I hung up, called Visa, initiated a fraud complaint. Called them back and said either ship it COD or refund my money, in the interim theyll be dealing my Visa provider on a suspected fraud complaint. My account received a refund for the full amount the next day.
I dont think the ring ever existed as anything more than a picture on my screen. I even offered to drive to Cincinnati and pick it up as Im only a couple of hours away. After all, it was packed and ready to go. Have someone sit it on their desk, they had my money, I wanted my item. They wouldnt allow me to come pick it up.
If you do buy from EBTH, I hope your experience ends up better than mine.