We have 4 English Bulldogs who are pullers when on a leash. We used a different harness that helped reign them in, but they had to step through the front loops, then connect the collar around their neck. No one cooperated. Then I saw a video for Joyride. Game. Changer. It was worth every penny to buy 4 at the same time. Now it takes less than 2 minutes to get all 4 harnessed up & ready to go. And they no longer pull at their harness, so the pups like them, too. Plus, the chest design means that even if they do pull, I'm not worried about undue pressure on their windpipe. I highly recommend Joyride - easy on, easy off, fantastic design.
I purchased a Joyride harness for my 45 pound lab mix on Nov 26,2022. After three months of enjoying using it, the buckle broke and my dog could simply slide out of it! That's dangerous! So I contacted the company to ask for help. Their website says there is a 365 day warranty for any defects. However, the customer service representative sent me a reply saying sorry, after reviewing my case, they are unable to help because I bought it from them through Amazon! Amazon won't help because it is literally one week past the three month return window. Terrible customer service! Joyride does NOT stand behind their product.
This has been the best harness I've purchased for my puppy. I even got a size up for when he grows out of his current one. It's super easy to slip on and I love the seatbelt clip I ordered with it. Can't recommend it enough.
I received no reply to my email I received consecutive emails each differing promotion and nowhere did I see returns ship cost both ways, "free" ship marketed plus return shipping cost. $6.95 twice. Free ship offered on order isn't really free in the event of return
Okay, I wish I would have researched more reviews before purchasing, not sure where or how they get their videos to look so convincing but so misleading. Just added it to the pile of others I've purchased it's not any better than any of them. If you do buy one leave the tags on because the return policy is ridiculous 1) can't return if you remove the tags even if you request a return the day after you get it 2) need to return without any dig hairs in the item? 3) you pay the return charge of $6.95 and the first shipping and possibly a restocking fee after they examine it! Don't waste your time or money totally not worth it!
Hi Jeanie, Did you write into our team. Help@joyrideharness.com. We are always willing to work with you. We are upfront about the return policy. It is sent in two different areas. The confirmation email and the shipping email.
Don't be fooled by BBB sign or the Guarantee. Very cheaply made product. The underbelly strap loosens when I walk my dog in it and he slips right out. He is a small dog and with the harness fully adjusted to fit him perfectly the underbelly strap slips out on walking. The customer service is not good so good luck on getting your money back. Read the return policy before buying. I was very disappointed that the harness was not made with better material quality.
Hi Linda, I am sorry you were so unhappy with our harness. Did you reach out to our team to let them know of what happened? Please email our team Help@joyrideharness.com. We are happy to speak with you regarding this issue. We do have tips on how to lock that bottom strap so it does not loosen up. We would have been happy to share this information with you if you would have let us know.
I love these harnesses. A truly Great product. Secure but comfortable while offering unique patterns. Easily adjustable. I especially like the holiday themed harnesses and have bought a few as I just couldn't resist!
Yay! We love releasing new designs. Especially for the holidays... Keep your eyes open for the next release of new patters. Coming soon.
I absolutely love these harnesses. I have 3 rescue pits and each one wears their harness on walks or rides. I also purchased the seat belt strap. The harness gave me more control to train them for walking without the pulling by using the side hook and each one has now graduated to walking using the center hook. They are safe and secure when riding in the car and when I get them out they do the happy dance because it is a tool they recognize for going out. Thank you for an easy on training product.
What a Pawsom review. Thank you so much.
I have purchased these harnesses for all my dogs (we have FIVE retrievers!). They are the best! Easy on. Easy off. Last. Look great. Durable! I cannot say enough about them. I have purchased them for gifts for friends that have dogs of all sizes. They are a bit more expensive than most, but worth the difference.
Wow, Thank you so much for your support. We are so proud to be part of the pack.
This product was amazing when I got it, helped with The Bubs pulling enormously. Issue: the clasp comes undone at times! Sure the underbelly strap loosens, that can be tightened when necessary…but the clasp coming undone is a bad no-no!
Hi Leon, Thank you for taking the time to review, Please write in to our team Help@joyrideharness.com. The harness clasp is not supposed to be opening on its own. This sounds like a defect. Please email in with your order number.
The velcro on the chest strap does not stick and they will not do anything about it. They told me to take it to a tailor or a shoe repair shop. This is unacceptable!
Update: The company contacted me and after several emails, they agreed to give me the Black Friday discount on both of my harnesses, so I purchased 2 new harnesses.
Hi Sue, I do believe we worked with you on this issue already.
I have 3 dogs and use Joyride Harnesses for all of them when we go for walks. Love the colors and patterns available and I feel very secure knowing that the harness will not come off or they cant wiggle out of it. I would highly recommend the Joyride Harness.
Thanks for your support Mary. We are so happy to give you some peace of mind.
I had to email them six times about a return. When I them I reported them to the Attorney GENERAL, BBB and the credit card company I got a response. They told me not to send all those emails. Then you have to have all tags on the harness. Of you do not find out on to try to return the product. DO NOT buy anything from them. The harness did not work at all. My dog still continue to pull.The claims are false.
Karen, We have responded to you many times Here is a copy of the email i sent to you. I advised to respond to the same email link. I DID NOT say do not send all those emails. Yes our return policy is clear. You do need to have the tags in order to return. We send this to you in two different emails. Once in your confirmation email. And then in the shipping confirmation. It is also in our return policy. We are very clear about the return policy required.
And if you would have answered any of the emails i sent to you. I was actually willing to work with you. But you decided to continue to send threatening emails. We are not worried about bad reviews. We can take a bad review from an unhappy customer. But you never gave us the opportunity to work with you prior to the threats.
1. I will go to every place to comment on your customer service and your return policy which you never inform your customers. I am making a formal complaint with the BBB.
2. If I don't get an answer I will call the Attorney General and if needed the Federal Trade Commission.
3. I want this order canceled 805779. Poor customer relations.
4. I have called the credit card company and the Attorney General in your state. Both are investigating your company. I saw the that the BBB gave me about rates your customer service. 1.7.
My response to you on every one of your emails:
Karen,
My name is Sharon and I am a lead agent here.
Can you please keep the responses to this email chain. Every new email is pushed down to the end of the list. And it will cause a delay in you getting assistance.
The order number is 805779. You can process the request for a return once the order has been delivered. Since your order was already shipped we are not able to cancel it.
Here is your tracking number. https://webtrack.dhlglobalmail.com/?trackingnumber=92748999963626000095228744
It will continue to update as the order moves along.
Please let me know when you process the return request so I can monitor it for you.
We realize the harness isn't a magic cure for all dogs, but we have thousands of positive reviews and testimonials from dog owners that this harness has helped. Folks are always happy to share and our goal is always to make walking and adventures better for everyone. We're sorry that it did not help in your particular case. We do wish you the best!
I've had nothing but great service and email contact from them. My first one got lost in the mail and they sent another right away. The only issue is the chest strap doesn't stay tight, it slips a little.
After seeing all the positive (but filtered) reviews on their website, I bought a harness. After a few walks, I found that the chest strap loosens up so substantially the dog can slip out. The fabric used for the belt is too slippery and slides right through the buckle making the harness unreliable and even dangerous. I then found all sorts of negative reviews about the same problem on review sites—along with complaints the company dodges addressing those concerns. That has been exactly my experience. After several efforts, I got a company rep to offer a refund but here it is two weeks later and they won't respond to me and have not issued the refund. Wow. Terrible company and totally unethical behavior.
Ok, I gave it my last try. After only one long walk the girth strap (that goes underneath the dog and clasps) slips from a snug position all the way to a loose position! Very frustrating. The material is too slippery- nylon. On larger girth dogs it may not be a problem. But I'm very unsatisfied with this product!
This harness has a faulty design which causes the waist strap to loosen. My dog was able to slip this harness over her head this morning, running away from me and almost getting hit by several cars. Buyer beware! If I could rate this with NO stars I would have! If you live your dog, skip this purchase.
They use the same 1.5" belly strap and almost 2" buckle in the x-small as they do in the x-large. As you can see from the photos, they cut into my small dogs armpits making it very uncomfortable to walk. They end up stopping and sitting down until I adjust it, but it just creeps back up. As others have said, the strap loosens which makes it hard to keep the harness in place once I move it down. But, here's the really bad part. I purchased from Joyride and they are charging me $7.95 shipping AND a restocking fee! Complete and total rip off for a product that has to fit to be functional.
It took quite some time for my order to arrive. When it did arrive the ID tag engraved with my pets information that was supposed to be included was not. After contacting Joyride by email it took 5 days to get a response.
The response told me to take a picture of everything I receive to help them try to determine how to correct my problem. Essentially they're assuming we are all liars trying to get free tags. If someone was trying to steal something they very simply remove the tag from the items before taking the picture.
Are used to think this is a great product with the company is slow to respond and not very customer oriented. There are other harnesses out there and that's where I am looking now to find an alternative to Joyride products.
Loved this harness until after 14 months use the plastic adjustment piece broke and since it is just over a year, they won't replace. Poor quality plastic components for a harness intended to deal with pullers. Don't recommend unless you want to replace in a year.
Overview
Joyride Harness has a rating of 2.1 stars from 64 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Joyride Harness most frequently mention customer service and credit card. Joyride Harness ranks 426th among Dogs sites.
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He looks great in Plaid. Thanks for sharing.