Joyride Harness

Look, you may see a few reviews on here about "Oh the strap loosens on their belly" ect. Its a Harness, you need to keep adjusting it to make sure it fits when you put it on your furbaby. What I will tell you is THIS HARNESS changed my walks from my dogs having control, to ME having control. It was clearest to me when someones dog got off leash, and came to viciously attack my shepard mix. My husband was walking BOTH of our dogs (both equipped with the harness) and was able to keep our Shepard, and our Corgi-Chow back DUE TO THE CONTROL THE HARNESS OFFERS. He kept them positioned behind him.

There were some injuries to our Shepard from the attacking dog, but because my husband was able to keep control of our dogs in the situation, he walked away with two scratches. Joyride will be the only harness I ever buy. In fact, I bought two more this morning, one for my mom's dog (Lab Mix XL) and a new one for my Corgi (We slammed the clasp in a door, and needed to replace it. Aka no fault to Joyride themselves.)

I've tried literally dozens of harnesses. This is the absolute worst harness I've ever seen, from a company with the worst service.

Most importantly? Joyride likes to say you can put your dog in this harness in "2 seconds flat".
My dog got out of the harness in less than 1 second.

Last night my dog got excited by something - I'm guessing a fox - and started flipping out. I was holding tight to his leash and before I knew it, with a swift kick of his legs & a wiggle of his head, he was out! He took off running. If it hadn't been for a fence between him and the animal, he would have been long gone and I never would have caught up to him. It was absolutely terrifying.

The worst part? I was warned this could happen. When I first ordered the harness, it took over a month for it to be to delivered. Joyride lied each step of the way about why it was taking so long. The tracking very clearly stated it sat in a warehouse for over a month, but they told me at least three different stories. I was understandably frustrated and vented my frustration on Twitter.

That's when someone told me, hey, don't use that harness! His dog had escaped from it quickly and with great ease. I tried to tell myself that I should still give it an honest try, but that I'll just be extra diligent about making sure the straps are always tight.

So I was. Each and every time I put my dog in that harness, I retightened the straps. After only a month of using it, it seemed like after even just a five minute walk, the straps would be entirely loosened by the time I took it off him.

Sure enough, I think that's the root of the problem. The clasp and tightening rings are just too loose. Exert even the tiniest bit of resistance and the strap slips straight through, loosening to the point where my dog was able to quickly wriggle right out of it. That loose strap combined with the poor design of the front - with nothing securing against the chest - makes the Joyride Harness easily the worst designed dog harness I have ever seen.

Please, please, please, I am begging you!

Do. Not. Buy. A. Joyride. Harness!

Don't make the same mistake I did. No amount of diligence will ever overcome its poor design. Keep your dog safe and opt for a better harness. Trust me, it'll be worth it!

Horrible customer service and ok product so not worth dealing with! Ordered a harness on Black Friday. Received an email mid December that shipping was delayed due to the pandemic. Ok, not a problem... completely understand and truly appreciated them reaching out. Received two more emails like that about a week apart each, and I always replied with understanding (yet never received a tracking number with any of those emails... just an email to blame shipping so they didn't take any responsibility). In early January I followed up since I still hadn't received my order. Was finally given tracking and told to contact them in 5 days if it hadn't arrived. Side note, per tracking, the item shipped AFTER they sent me those other emails blaming the pandemic and shipping delays. I questioned that, but they didn't acknowledge it or even respond. 10 days later, I followed up again to ask where it was, referencing the previous email to follow up after 5 days (though I had given 10 days). I then received the exact same email with tracking, asking me to contact them in 5 days if I hadn't received it. Wrote back and told them it's already been 10 days since you sent the exact same email! So per the first message, I'm letting you know again it's been 10 days and I haven't received it and tracking wasn't moving (actually at this point tracking still stated "USPS awaiting shipment."). And all previous messages were included, which I referenced in each response, but they obviously didn't read them or care to. Have not received another response. And in all these messages, I never received a sincere apology (which really goes a long way); no offer to reship since it had been 2 months; no offer of a refund just for shipping. Product is ok at best... harness around the belly does not stay where you adjusted it. It loosens up so my dog can get out. She actually got out while on a hike. Thankfully she ran to me and not lost in the mountains. Even with that, I'd consider ordering again if they offered better customer service. This was actually my second harness (she escaped using our original harness. After that escape, we were hooking her leash to the harness and collar on hikes). I understand it's a small business; however, I have a small business also and will always offer an apology along with some type of resolution even when it is lost in shipping... especially after two months!

Slowest shipping ever. Never again. This place sucks. This place sucks... this place sucks... sucks