I warn people about this company I spent $102 on three items it's been over a month and I have not received these items and they refuse to answer my emails. There is no telephone number to contact this company so you're basically out of luck. I've been sending emails to him almost every other day and yet they don't return anything in response.
Ordered harness on Dec 12. Credit card debited the same day. On Dec 16 informed delivery delayed 7 to 10 days. Needed harness quicker, Dec 16 sent email to cancel order, no reply. Dec 19 sent another email to confirm cancellation. Dec 19 informed company could not cancel order once placed. Dec 21 informed item on its way. Dec 21 another email advising delivery delayed 10 to 15 additional days. Dec 27 received email stating company "could not intercept a recently placed order to cancel or modify it before shipment." To return the harness will cost me postage for the return plus $7.95 "restocking fee".
Joyride Harness is stealing from its customers. Charging restocking fees for items the can't deliver in a reasonable amount of time.
Joyride Harness should be ashamed of the way they treat potential customers. Buyer be ware, don't waste either your time or money dealing with these crooks
Bought 3 all for Border Collies. The buckle although looking secure it is not. I made sure the buckle was secure with no hair caught. I heard the click and I gave it a tug without apparent problems. While walking all 3 came apart and fortunate for me and my dogs I was paying attention. I now use their collars again. Purchased these harnesses back when it was Pug Life. I attend obedience and for years agility. So my dogs are trained.
Ordered a Joyride Harness which turned out to be too small. When I tried to return/exchange it turned into a nightmare. They never sent a confirmation email with the order #. When emailed them I asked them to send me the order # so I could generate my return label. Now they say they can't find my order #. They respond by asking me for my order # so they can look up the order. You can only speak to a computer. There is no person to help you. So I am stuck with a harness I can't use. Stay away from this company. Total chaos trying to send back a simple return. Total rip-off
Apollo is proud to wear his bright red Joyride Harness and now really enjoyed his walks. The bright harness easily slides over his head and the strap under his belly snaps on his the side. I have greater control and Apollo doesn't seem to mind because he is clearly comfortable. Thanks!
This is such a pawsome testimonial! We're so thrilled it has made such a difference for your fur baby! Thank you for sharing! ❤️
I purchased a Joyride harness for my 45 pound lab mix on Nov 26,2022. After three months of enjoying using it, the buckle broke and my dog could simply slide out of it! That's dangerous! So I contacted the company to ask for help. Their website says there is a 365 day warranty for any defects. However, the customer service representative sent me a reply saying sorry, after reviewing my case, they are unable to help because I bought it from them through Amazon! Amazon won't help because it is literally one week past the three month return window. Terrible customer service! Joyride does NOT stand behind their product.
I've had nothing but great service and email contact from them. My first one got lost in the mail and they sent another right away. The only issue is the chest strap doesn't stay tight, it slips a little.
We are extremely happy with our new harness. Super easy to put on and for the first time in years, our 90 pound German Shepherd is not pulling me down the block. As soon I put his new harness on and leash, I had more control. Incredible! All I needed to do was lightly pull the leash when he began to pull or go his way. Within a a few seconds, he knew exactly what to do. Thank you Joyride Harness. I wish I had your harness years ago. I have recommended the harness to our fur boy's sisters' owners. I'm perplexed by any low rating reviews. I love that the harness is not tight around his chest or back. A sure win-win for Gunther and I
Loved this harness until after 14 months use the plastic adjustment piece broke and since it is just over a year, they won't replace. Poor quality plastic components for a harness intended to deal with pullers. Don't recommend unless you want to replace in a year.
Expensive non working harness. I have a German Shepard and she slipped out several times because the harness loosened. The plastic part of the buckle broke. The "no pulling" doesn't work at all, she could care less. The hook for that should be in the front.
Waste of money!
We have a pug life harness that we love so we bought a new one, and joyride has taken over pug life. The quality is VERY sub par comparatively. Thin fabric, less cushioning, shoddy seams, garbage overall. Do not recommend. Too bad, since the design is good.
I recently purchased 2 harnesses for my new dogs already having one dog that has a Joyride harness that we liked. I love the product. The company was a nightmare to deal with. Horrible communication. No matter how many times I asked, nobody would call me. Sometimes it just takes a conversation to clear something up but they refused to communicate by phone. Text and email only. Also, I could have purchased this through Amazon and received it in two days. I went directly through the company and it took two weeks.
They emailed me a promotion and then told me I could not use it. I purchased two harnesses for the 15% bulk discount. Then they emailed me an offer for a 3rd harness at half price. I purchased it to take advantage of the low price. Then they emailed me that I could not use that discount. Now I had 3 harnesses with one of them 50% off and I only needed 2. They refunded my initial payment for 2 and charged for the 3. Then they refunded another partial payment and I ended up at the end with 2 harnesses the second one being 50% off. The whole transaction was ridiculously complicated and stressful. I will never do business with this company again.I
February 22 and to date I have not received the Harness. I think I got caught in a scam, just setting up a web site to bate someone in to purchase give a credit card then not supply the product. All I keep receiving are text with adds. NO WAY! I tried calling and a recording answered put me on hold then stopped. I suggest not falling for this web site.
I am beginning to wonder if Joyride Harness is indeed a scam. I didn't want to believe it with their sweet "were a small family company" slogan but it's been 28 days and the tracking shows it has not even made it
To UPSP yet. No one answers the phone, returns emails or picks up the chat. I feel taken advantage of and disappointed.
I find this company not interested in my dog being safe. I took my dog out for a walk at dusk, he is black. And he backed out of this harness in a BLINK OF AN EYE! In a NEW YORK MINUTE, he was out of this harness and gone! I was HORRIFIED! I could not believe it! SHOCKED! I had GREAT friends that stuck with us looking for my beloved pet, and apprx 3 hours later we found him in a CANAL full of water. I will NEVER put this harness back on my dogs. My posts get deleted all the time! This harness needs to be revamped so that a dog cannot slip out of it backward. I was left with the lead and harness in my hand and no dog! Unless they correct this flaw! I cannot recommend this harness!
I have a long, skinny dog and it can be difficult to find a harness that works for her odd body shape. Luckily, the XS Joyride Harness fits her perfectly and is super cute to boot! I now have it in three colors... depending on her mood, obviously.
That is wonderful! Thank you so much for taking the time to review our products. We appreciate your support. Very happy you found a fit for your furbaby.
11/17/20
Buyer BEWARE! Its been 21 days since I ordered product from this company and have not received it!
Did an online "chat" and expect to receive a response within 24-48 hours, as shipment is supposedly is located only 1 hr away, been there for 3 days, per their tracking. It appears that the USPS is supposed to pick it up from their 3rd party carrier, but hasn't yet. USPS doesn't have any further information. Are you kidding me?
Been Taken for a Joyride!
I placed an order and they offered second harness at a discount. I clicked on offer to see what the total would be and they placed the order without confirming. I tried calling but their number for customer service will not allow you to talk to someone. It refers you to chat. I went to chat within minutes of my order that the chat rep said it is "too late" to change the order within 5 minutes of having placed it. This is crazy. I just ordered it 5 minutes earlier. AVOID THIS COMPANY! They are not reputable and now I will be forced to dispute a charge on my card.
*Edited-I spoke with customer service through email, and they said they would accept the harness for return without the original tags. The return shipping fee is $7, but if they refund me the money for the harness, I'll be happy.
Hi Susan, Can you please post an update. If the refund hasn't been issued please check in with our team at help@joyrideharness.com. If someone advised you that, then we will honor the refund.
I got the joyride harness for my puppy first and loved it so much we ordered the rainbow one for my three legged husky mix. They are so easy to put on and our dogs are so comfortable in them. I've trained every harness on the market at this point i think, and this is the best one hands down.
Thank you for taking the time to review. We appreciate the feedback. We are so happy you found one that is a good fit for your tripod pup. We love them so much.
Overview
Joyride Harness has a rating of 2.1 stars from 64 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Joyride Harness most frequently mention customer service and credit card. Joyride Harness ranks 426th among Dogs sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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