Joyride Harness

I placed an order at the end of January 2021, and am still waiting for it. They sent an email 8 days after I placed my order stating it was shipped, and 20 days after that email I still haven't received my package. After calling the post office I was told they are waiting for the package to be dropped off, so they can deliver it. I have sent an email to *******@joyrideharness but have not received a response as of yet.

I love this harness! It is so easy to put on. My puppy is very comfortable in it, and it doesn't choke him. It is the only harness for me and my family!

My Wire Fox Terrier was hooked into a dog restraint seatbelt attached to his Joyride Harness. I was maneuvering heavy Christmas traffic. You can imagine my horror to see the harness still attached to his seat belt and no dog in the car. He had backed out of the harness and jumped out the window. I almost wrecked trying to turn around to find him. No sign of him anywhere... I was frantic and hysterical. Since I didn't see him injured in the road. I thought someone picked him up. I finally caught a glimpse of him running scared and confused thru traffic. Cars (stopping ( thankfully) so as not to hit him. I ran two red lights getting to him and finally got him back. The harness fit him perfectly but now I no longer trust it and would recommend you to take a look at the design. This story has a happy ending but I will not buy another Joyride harness and cannot recommend
Cara Cline

I ordered a large Orange harness, a large orange leash, and poop bag holder.
The order was accepted for what I ordered and my credit card was charged.
I then got a email saying the color was out of stock. Not a big deal we went with Blue because its what we got last time. A large blue leash showed up, a medium leash showed up. The medium leash would do us no justice with our dog. Then the return/exchange process began. I started the process for the leashes exchange and before i hit finished nowhere was there an option for a larger leash. I then sent numerous emails for help. I made phone calls. They don't accept phone calls. I sent and email stating I was unhappy and asked somebody to call me. Got an email a link to exchange. So i attempted the process again. My only option was a gift with Joyride for the total amount. If I wanted money back it was only a fraction of the cost of the that was already charged to my CC. If I sent back I would also be responsible for some of the shipping. Our dog is just about two years old. We have owned 4 or 5 Joyride harnesses. Never had a problem like this before. I joyride has done nothing to try to fix it or listen to the return limitations.
I will shop local and support local moving forward. Disappointed with them and they just don't seem to care.

I've dropped my dog three times when she easily slipped out of this collar. I hate this product. My sister-in-law gave this to us. I think she hates me. READ THE OTHER REVIEWS DO NOT BUY THIS PRODUCT.

If your dog is a hard puller, this harness will NOT work. My dog is medium size and has always been a hard puller and we have tried a few options to help with this. I was hoping the joyride harness would work as they promote it working with medium and large dogs but it did not work at all. It is no different than a regular harness. It seems to work for someone I know who has a small dog that slightly pulls so perhaps they should change their wording and advertise it working for dogs that SLIGHTLY pull. Also, in order to return, you have to remove all the dog hair, preferrably keep tags on, and they charge you to return it.

I placed the order mid october. They told me it shipped. They warned me it might take longer due to covid... 4 weeks later, at MY urging, they did the research and told me it was lost in transit. THEN, the next email was a tracking number - which I had told them for over a week in all caps to cancel the order - no one is connecting the dots. So then I receive the order I didn't want AND they charge me for the shipping return. You know, to cover THEIR costs. They tied up $100 of my money for about 6 weeks... and I had to pay for the privilege of sending it back

I ordered my harness on the 20th of the month and paid for priority shipping on the 26 th they EMAIL the Due to the pandemic excuse shipping will take 7-10 days longer. We are over a year into the PANDEMIC. And they won't cancel the order. Stupid reason " Due to different lines of communication and hours of operation, we cannot intercept a recently placed order to modify or cancel it before shipment. Our orders do begin processing immediately once received which includes packing and awaiting dispatch, so requested changes cannot be submitted or honored at this time. ".

This company has exceeded my expectations with the quality of the products. They even stand behind the warranty of their products. My dogs harness was frying on the upper part of the harness. By the handle. I reached out to them on the webchat. They advised me to send a photo of the harness and an agent would get back to me. They promptly did so. And sent out a new harness. I received it in 7 days. Thank you so much Joyride Harness for standing behind your products and having such quick response times. My Tankie really appreciates his harness.

This company is a SCAM
I have been dealing with this company for 2mths now. I have received multiple emails stating they have a delay on my order. I then received an email stating I hope I enjoyed the product I received- I wrote them and explained I couldn't enjoy something I hadn't received. They then proceeded to write me another two emails stating it was still in transit but should be receiving it soon. They even dared to attach a USPS tracking number- are you surprised there was no found information with that tracking number. I wrote them twice now telling them that they truly have scammed me of my money that I work hard for, which lets be real, we all do, especially in the times of a pandemic.

I am extremely disappointed and disturbed by how this company has dealt with its customer service and distribution of product.

** DO NOT ORDER! BUYER BEWARE! **
So I got a harness and it did not fit. I immediately ordered another one to get it on the way assuming an EXCHANGE would be no problem. I was informed that because the tags were unattached they could not accept it! I have the tags there just not attached. My other order says it wasn't processed or shipped so I asked a sales rep ( Claire T.) to cancel the order and please refund me. She said that she couldn't do it and she would have someone else call/ Total BS and horrible customer service. Now that's 2 Harnesses they wouldn't refund! And there website says "100% No Risk Guarantee" and "Free Exchanges". That's a lie! This is FALSE advertising. And you wonder why people use Amazon. I was just trying to support an Independent.

These are the best harness that I have ever had. Excellent quality and very durable. I highly recommend them.

Update on the Joyride/Puglife Harness problems. Seems that their 'shipping partner' is "JET E-COMMERCE LOGISTIC INC' which is a Chinese forwarding company which works directly with the post office to deliver international packages from China to the USA.
Joyride may say they're in California, but that is just a front. Your harness is coming from China which is why it is going to take so long and you get the run around when you start asking where your package is. They prey on customers with their "giving back..." and "family business" front, meanwhile what you've really got is a Chinese company using a USA home address to do business. You can be that there isn't any family or facility in California, it's all bogus. Just Google "JET E-COMMERCE LOGISTIC INC" and you can get all the facts in just a click.

I have used this harness for years. It fits perfectly. Had great customer service. Thank you. About to buy more..

This is after a week of walking my 50lb dog with the double leash. The worst piece of crap. Emailed them. No response. They are the worst. DO NOT BUY FROM THEM.

I would never ever order from this company again. I ordered a harness and it never arrived but the tracking said it was delivered. I tried to contact the company and did a live chat someone was supposed to reach me and they didn't. I contacted them again and I was told it was in my mailbox like I'm stupid and don't know where I get my mail. I included pictures of my mailbox a 3x3 inch box that cannot take packages and the box is outdoors at an apartment complex so if it was left outside then it was taken.

Still they insist it was delivered and I should look again. I have been looking since Jan 3,2021. They have no way to actually call them or get a response and why should they? They have my money and I have no product. They don't allow reviews on their website which is fishy, so I don't think all those reviews are any genuine.
I also did some research the company was known as puglife and they changed their name to joyride. According to the BBB puglife had so many complaints about people not getting their product that it looks like they changed their name to get around it. I can't believe they would scam people in the middle of a pandemic when money is already tight. Off to Amazon where the same type of harness is being sold for cheaper.

Joyride harness is well made
But stiff and non flexible. The blue is pretty. Customer service a fail.

I purchased a Joyride harness for my friends' (who live across the country) dog. To determine the size he would need, I used the size chart provided on Joyride's website. Despite ordering what should have been the correct size, the harness he received (size M) was strangely enormous. My friends decided they couldn't make it work and wanted to exchange it for a smaller size. I contacted Joyride by email to notify them of the exchange and they very speedily sent me a prepaid postage label by email to send to them. So I requested an exchange for the same harness one size down (size S), my friends returned the size M harness and then we waited and waited. At the three week mark, I wrote to Joyride to inquire about the exchange. They apologized and said they didn't know why it was taking so long. Another week later, my friends received their new harness, which, this time, is so small they can't even get it over the dog's head. I write to Joyride again explaining the situation and that I would like to this time request a refund since their sizing didn't seem to work for them. It was then that they told me they'd be unable to send me a prepaid postage label and that my friends (the people who were supposed to be getting a gift out of all of this) would have to pay out of pocket to return the item. I wrote again asking them to please consider a prepaid label that they could deduct from my refund amount, just to not have to put my friends in the awkward position of paying to return their own gift, but they rejected the request, saying it was "against policy for second returns." This is mostly a story about refunds being difficult but there's another moral in here about also paying attention to their strange sizing conventions, an issue that seems innocuous enough until you find yourself in the position to need to process a return. I will be all too happy to patronize business that are interested in helping their customers find the proper item, rather than those who try to stiff them with those that don't work after a single return.