ebookers

Ebookers is not able to handle bookings. Since 2 1/2 weeks I am trying to get it solved. The tell you they will call you and they always call at different times. Why do you zhink I use ebookers. In order to have less work not more. I will sue this company for pain and suffering and I want my time compensated I have to go through their phone calls and chains. I am now again in the phone zhey forwarded me to Iberia and no one is taking the phone again. I want my money back now and compensation for my time.

I booked a stay with EBookers with Best Western which was advertised as a four star hotel, however upon booking when I visited the hotel website for a contact number I saw that it is actually a 3 star hotel with some awful reviews. One review said it was a bad neighborhood and not for families, with another saying it was a disgusting and unclean hotel.

I am visiting London on the hotel and now I am left without a place to stay, because upon contacting EBookers, they cancelled the hotel but have refused to provide me with a refund because "it is against their policy". I am absolutely appalled at their service and lack of professionalism, and will NOT be using them again, despite using them many times before.

Ebookers said you can cancel your flight before the next day. I canceled my flight 30 minutes after I notice an error. The man said everything was taken care of and that he would send us an email. Never got the email, called the next day new person who gave me a fake name said it was all taken care of and he would send me an email. Never got the email. No other way to contact but by phone. I'm out 600CHF. These guys are real cooks. Stay away from them.

I have been waiting on them to issue me a flight rebate since last year. I have been on the phone with them every day or two for weeks in which they tell me they are working on it with the airline. They have not contacted the airline at all and the airline itself essentially told me I won't get it back and ebookers are well known in the industry for their deplorable business practices. Don't even bother wasting more of your time resource with them on the phone. They have stolen your money with no intention of returning it. If I could rate them zero I would. If I could pay double what they refuse to refund me to watch even one of their executives drown in a shallow pond, I would.

I tried to book a holiday with Ebookers and it told me the payment had failed twice so I changed websites and booked a holiday successfully. Then afterwards Ebookers sends me an email itinerary. I immediately contacted them was given the runaround for two weeks to be told I would not be refunded any of my money. I lost over 1000 euros because of their mistakes. Whatever you do, do not book with these rip offs.

Had dreadful experience with Expedia after they left us homeless after a fake Hotel booking left a family of 4 seeing in the new year with hookers and pimps in doorways I n Pattaya streets. I wrote strong l private mail on twitter but got apology from ebookers? Very strange although sorry would never of stopped the dreadful life in your hand experience- these companies need stronger regulation and fast as they screw up so many lives

Just don't, ok? Basically, you pay and never see your ticket or your money ever again. Got questions? Call our "customer service". Need a refund? Call our "customer service, we'll be with you righjt away". Got a complaint? Please hold... you get the picture.

Booked flights and Hotel with ebookers back in early Feb 2020 to go to Italy and paid in full, the trip is not until September 2020, then on 14th April i get an email to say that the airline have cancelled my flights and will issue a credit only not a full refund, and also told the hotel is not refundable and that is there policy. This is not right they need name and shaming they cant treat good honest customers like this even in this strange world. I will persist as i wont let this one go terrible customer service they don't even try you can call them they just don't answer
I will vote with my feet in future!

We booked flights to NZ through ebookers. The flights costing us approx £4400 were subsequently cancelled by the airline. We have contacted the airline, who stated that ebookers are responsible for paying the refund not the airline.
Ebookers UK helpline is automated, it is totally impossible to talk to a human being, no matter what option you select, We have tried many times to contact them by email, again they do not respond.
We are left with the conclusion that they do not care about their clients, are not willing to repay cancellation costs credited by airlines and are acting fraudulently against international laws. I have contacted my local MP who has promised to raise the matter on behalf of the many hundreds, perhaps thousands, who have been defrauded.

Booked a hotel with these scammers. It was cancelled due to this Coronavirus nonsense. They won't refund me and are now refusing to issue a credit voucher to use with them. Will never use these lying, thieving scammers again.

Customerservice very, very, very, very, very, very, very, very, very, very, very, poor.
Criminal way of service.

I booked flights with e-bookers which included four flights from the UK to mexico with internal flights while I would be in mexico.

I have two middle names. In transferring my name to the aeromexico booking, ebookers mangled my name, making one of middle names my surname and removing my surname entirely.

When I first got the confirmation I assumed my surname was missing because of the length of my full name. When I came to select my seats a month before the flight I noticed the entire surname missing.

I immediately called and explained the issue. After TWO WEEKS of messing around with forms, sending them copies of my passport, being on hold for an hour every time I called them, them hanging up on me CONSTANTLY and them repeatedly asking for my 'marriage certificate to explain why I had change my surname' (I hadn't). They finally sent me a curt email to say the airline wouldn't change the name at all and my only option was to cancel the £570 ticket with a refund of £70 in taxes only and rebook a ticket for £1000. £500 wasted and an extortionate £1000 basic economy ticket. I called them in tears, the guy on the end of the phone hung up on me. I called again still in tears, the guy said he would 'try one last time to ask the airline and would call me back'. He never called me back. No one ever replied to my emails after this.

Completely at a loss I guessed the email of an executive leadership team member of the airline and explained what had happened. Within an hour he had replied and asked for my number. Within another hour his assistant had called me and my ticket had been cancelled and a new one issued free of charge. I was speechless - how could ebookers have let me down so monumentally.

Essentially, ebookers are more than useless. They are heartless and completely incompetent. Aeromexico are golden and have a customer for life (but one that will be booking directly and avoiding expedia/ ebookers).

Been trying to change my hotel stay, hotel have confirmed to me they will but ebookers need to confirm this for them to do it, been going on for nearly 2 months now, talked on phone, chat, fb, messenger and email, get different person every time, I've sent and hotel have sent them emails to change booking but ebookers keep saying we will look into this and get back in 5 days but they don't. They say they can't get intouch with hotel when I try I get through and a reply. Today I got a voice message off ebookers saying they spoke to hotel and hotel agreed to date changes ( I already knew this) Can I get back to them and confirm dates, I phone and explained that I have to confirm dates, he wouldn't do anything till he spoke to hotel to confirm it. I said ebookers confirmed it today they want me to confirm dates. He wouldn't have it. Now I have to wait another 5 working days for a reply. Will never use ebookers again after this trip.

First, they charge you $400+ for a connection flight that was going for $150 (ONE WAY!)else were.
Then when you go to change the flight, they're telling you have to pay an additional $260 for cancellation!

The worst possible travel agency I've ever dealt with!

My only wish is that I wish I saw the 150 flight prices before ever given my credit card information to Ebookers!

Booked 3 tickets in April 2016 to travel in AUG16 from Rome to Gatwick on EasyJet thru ebookers. Money taken on credit card in April. They never booked the flight! EasyJet confirmed this! Had to buy last minute flights on BA. After enormous amount of correspondence ebookers admitted liability on 6DEC16 and agreed to pay £2K for tickets and solicitors fees. Still waiting for the money more than 2 months later. Completely unscrupulous incompetent company.

Poor customer service, withholding refunds. No response since automated message 8 days ago. No record on file when calls made. Claims they have issues refunding monies to clients. Obviously a dodgy company, don't give them your business. They are the worst I have dealt with in over 30 years of travel and I travel 40+ times per year.

I got my entitled refund for a cancelled flight, but I had to PERSIST & REFUSE EBookers LIES. I booked a flight to Austria, early March, for a ski trip. 2 weeks later, I myself discovered that due to Covid19, Austria were closing all ski slopes, closing all tourist accommodations & refusing landing rights for flights from the UK. Ebookers never informed me of any flight cancellation. Getting through to them via Chat was impossible (it was quite obviously an automated system). I used email & phone, hours on hold. When I did get through, I was told that only a voucher was on offer & they blamed the airline for enforcing this. I refused this & phobed the airline, BA, myself. They told me not to be 'fobbed off with a voucher' & that it is a Condition of Carriage that a full refund was my entitlement, as the service, my flight, was not going ahead. This applies WHETHER OR NOT the flight was booked direct through to airline or via an intermediary, like ebookers. EVEN ON EBOOKERS RECORDED PHONE MESSAGE THEY STATED THAT AIRLINES WERE GIVING VOUCHERS, NOT REFUNDS & THAT THIS MEANT THEIR HANDS WERE TIED. ALSO, VERY CRAFTY) the message prompted me to press 1 to cancel my flight...(a flight that was already cancelled). All that would have done was to get me a voucher, NOT a refund. So DISHONEST. It took more time on hold on the phobe to ebookers. Whenever I emailed, they would not commit to any direct answer & always said I had to phone them. Eventually, after I persisted, I got an agreement to a refund, which I got some 10 days later. EBookers are linked to Expedia, Booking.com, Priceline, Trivago, Travelicity, Hotels.com & more. I already dumped Booking.com for their corrupt Reviews system. Now I have dumped the rest too & will book DIRECT in future.

The worse only if o checked these reviews before booking. I am so heartbroken right now. Horrible customer service. I wasted so much money and they are not even trying to help for their own mistakes

We canceled the flight due to urgent reason and didn't get the money refund.Our Itinerary number is **************

I had called up to book a Double room at Hotel Kings Court U Obecnigi Domu 3, Prague 110 00 Czech Republic from 05th August 2019 to 10th August 2019. The advisor was requested that I need a room with a shower cubicle/ walk in shower.
The advisor did not understand properly what I was asking for and booked a room with a disabled toilet and send the confirmation to me with the same.
I called up ebookers again to explain as to what has happened. The lady on the phone said not to worry and the desired will be done.
I received an email saying that the room should be with a shower cubicle/ walk in shower.
When I reached the hotel I was told that they have no information or emil about the room with a normal shower cubicle/ walk in shower.
The room given to me was for disabled people. The toilet seat was so high that one had to stand to use it. The wash basin was so low that I hurt my back using it for five days. She told me that they will try to shift me the next morning. As it was past midnight I took up the room.
The next morning I tried my best to change my room but was unsuccessful. The manager could not see me for five days. Whenever I asked for him was told that he has left for the day.
I will never book with you again as they do not understand what is a person trying to communicate.
Obviously, the people who are on the phone their first language is not English.
So, even though they try to speak with a slang but they do not understand what is being conveyed.

Never book with these cheap third party "travel agents" registered in other countries (ebookers in India I believe). I spent 30 minutes trying to get something very simple sorted - a child tax refund - but they either couldn't understand or refused to. They also charged £15 each fees hidden under general "taxes" but do not make anything clear about their fees separately. Why do the OFT let them get away with this? I know why. The OFT doesn't exist anymore.

Ebookers is a completely despicable, incompetent company. Don't use them! I booked a ticket, paid for it thru Ebookers, and got a confirmation that all was well. Then Ebookers told me they couldn't process my payment and were cancelling my reservation, even though the charge showed up on my credit card, and the credit card people said they fully approved the charge. For the next 3 days I was in limbo, as the charges were still "pending" on my card. I couldn't make alternative arrangements. Ebookers had no number to call and wouldn't communicate by email. Eventually, the charges were reversed and the flight I'd booked (and wanted badly) was cancelled. I had to book a new flight and pay a lot more. Don't use Ebookers!

The customer service at Ebookers has been amazing, regular contact via email, quick online chat, they persevered and got all the hotels to agree to cancel with a full cash refund, and all the money back in my account before the holiday was meant to start