Derek R.

Been trying to change my hotel stay, hotel have confirmed to me they will but ebookers need to confirm this for them to do it, been going on for nearly 2 months now, talked on phone, chat, fb, messenger and email, get different person every time, I've sent and hotel have sent them emails to change booking but ebookers keep saying we will look into this and get back in 5 days but they don't. They say they can't get intouch with hotel when I try I get through and a reply. Today I got a voice message off ebookers saying they spoke to hotel and hotel agreed to date changes ( I already knew this) Can I get back to them and confirm dates, I phone and explained that I have to confirm dates, he wouldn't do anything till he spoke to hotel to confirm it. I said ebookers confirmed it today they want me to confirm dates. He wouldn't have it. Now I have to wait another 5 working days for a reply. Will never use ebookers again after this trip.