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Georg W.

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Experience: Travel

Member since November 2018

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1 Review by Georg

11/3/18
Ebookers is a completely despicable, incompetent company. Don't use them! I booked a ticket, paid for it thru Ebookers, and got a confirmation that all was well. Then Ebookers told me they couldn't process my payment and were cancelling my reservation, even though the charge showed up on my credit card, and the credit card people said they fully approved the charge. For the next 3 days I was in limbo, as the charges were still "pending" on my card. I couldn't make alternative arrangements. Ebookers had no number to call and wouldn't communicate by email. Eventually, the charges were reversed and the flight I'd booked (and wanted badly) was cancelled. I had to book a new flight and pay a lot more. Don't use Ebookers!

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