PETER C.

We booked flights to NZ through ebookers. The flights costing us approx £4400 were subsequently cancelled by the airline. We have contacted the airline, who stated that ebookers are responsible for paying the refund not the airline.
Ebookers UK helpline is automated, it is totally impossible to talk to a human being, no matter what option you select, We have tried many times to contact them by email, again they do not respond.
We are left with the conclusion that they do not care about their clients, are not willing to repay cancellation costs credited by airlines and are acting fraudulently against international laws. I have contacted my local MP who has promised to raise the matter on behalf of the many hundreds, perhaps thousands, who have been defrauded.

I recently ordered a laptop from Debenhams which was due for delivery yesterday between 8.00 and 18.00 hrs. I waited in all day until 18.30, when I had to go out on business. Your delivery company tried to deliver at 18.47, well after the contracted time.
To rearrange delivery by DX by phone it seems I get charged 10p a minute! To make matters even worse, they are unable to deliver until Monday (4 days later) and are unable to tell me whether it will be delivered am or pm unless I pay an extra £7. Am I expected to wait around all day on Monday?