ebookers

The prices are shown cheap but they also fluctuate a lot from airlines, so once a ticket is booked with available seat then the flight must exist with confirmation of ticket thru email or phone, if they change the flight then it is a site which makes scam in some places alone to purchase ticket. This website and place in uk needs to be investigated properly and make sure that they have connection with original airlines while processing and putting forth the display price

Well, they just don't seem to get better even if improvement should come easily when you start below the ground.

I've recently made the mistake of doing business with them and their spectacular incompetence cost me an extra 900$ plus a good amount of stress that I could certainly have done without. In fact, they failed to notify me of a flight change. When I arrived at the counter, it was simply empty. I missed my connection; it was a nightmare in many ways.

When I called the "customer care service" (for lack of a more suitable expression), the rep was simply useless and his only concern was to make sure that the call didn't escalate. Apparently, I was "lucky" that someone picked up the phone. Finally, I had to take care of everything.

The good news is that it doesn't have to happen to you. Just keep away unless you really want to travel poorer and angrier.

Never book with these cheap third party "travel agents" registered in other countries (ebookers in India I believe). I spent 30 minutes trying to get something very simple sorted - a child tax refund - but they either couldn't understand or refused to. They also charged £15 each fees hidden under general "taxes" but do not make anything clear about their fees separately. Why do the OFT let them get away with this? I know why. The OFT doesn't exist anymore.

Booked package deal with these, couple months after we booked, called customer service line as we wanted to change a few things, person spoke to didn't even ask for booking ref, just rudely said nothing allowed, explained that have called BA and they said we could but had to do it through company that we booked package with, person on home, Indian call centre just kept saying, didn't even ask my name, my package or any details and was very rude never use this company again... they take over £3000 for our hoilday but got money and that was it, disgusted

Definitely avoid this service. I booked a flight with them on the evening of March 29th and called them to cancel the following morning. The customer service representative to whom I spoke reassured me that he was cancelling my flight, but the charge continued to appear in my credit card statement. I called them again and they told me that since the 24 hour refund period had already elapsed, I should take it up with the airline. Now I have to pay nearly 400 USD for their mistake.

I also had a problem with this company. I'm from Los Angeles and try to book a flight to Colorado and I noticed the flights were cheaper with ebookers although it never stated that the price was in British pounds. It should give some type of breakdown for their customers. My ticket actually cost over $200 more then what was advertised. I was also hit with some kind of $17.26 international purchase transaction fee. These charges totally screwed me. It put my bank account in defict. I was then hit with a overdraft charge and now in bad standing with my bank. When I tryed to call the long distance number it was disconnected. On line the only info I could get was there are no refunds! I noticed there are no 1800 numbers. They make it impossible to contact a real person for US clients. I will never buy tickets on here again and will boycott this company.

Very bad service. I dont recomend and will never use them again
Requested to change my return ticket but the agent on the first time took 45 min to check, kept asking non sense questions and in the end said to buy a new return ticket. Then i also tried on their online chat, it was very frustrate, they are not willing to help, they just do the basic and dont care at all. Conclusion, they could not change my return ticket and took over 40 min to check. Very useless. Next time will buy directly from airline.

Booked two tickets from Dubai to Winnipeg. Had to cancel one and was told that my card would be reimbursed in two weeks max. Two weeks passed so we called and a customer service person said it would be two to twelve weeks. I asked to speak to a supervisor and they never called back.
For the second ticket, we decided that we need to cancel our flight back ecause of the unrest in Turkey. Our country's foreign affairs has placed a 'avoid all non-essential travel' notice. E-bookers won't refund us for the return flight. DON'T USE THEIR services unless you want poor service.