Booked package deal with these, couple months after we booked, called customer service line as we wanted to change a few things, person spoke to didn't even ask for booking ref, just rudely said nothing allowed, explained that have called BA and they said we could but had to do it through company that we booked package with, person on home, Indian call centre just kept saying, didn't even ask my name, my package or any details and was very rude never use this company again... they take over £3000 for our hoilday but got money and that was it, disgusted