Ebookers said you can cancel your flight before the next day. I canceled my flight 30 minutes after I notice an error. The man said everything was taken care of and that he would send us an email. Never got the email, called the next day new person who gave me a fake name said it was all taken care of and he would send me an email. Never got the email. No other way to contact but by phone. I'm out 600CHF. These guys are real cooks. Stay away from them.