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eBayReviews 3,487

1.6
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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
871
value
793
shipping
742
returns
708
quality
746
Latvia
2 reviews
6 helpful votes
Follow Nancy B.
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A great starting point for online shopping but just be aware of the dodgy sellers out there flogging fake merchandise. If its too good to be true - its a fake, no if's or but's.

Date of experience: August 10, 2014
Missouri
46 reviews
94 helpful votes
Follow Lilly O.
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Ebay isn't what it used to be. I was an Ebay lover... buying and selling all the time... now I prefer to buy only for a while. Selling has turned out to be more paying, more charges... more invoices... and shipping costs that usually there is nothing left. I found this local site called Bookoo.com that is all over US... Im definitely checking it out.

Date of experience: August 10, 2014
New Jersey
3 reviews
10 helpful votes
Follow Stacy R.
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Sellers from China cheat you out of your money and they won't refund you

Date of experience: August 6, 2014
Australia
4 reviews
18 helpful votes
Follow Misty W.
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PayPal can be used on just about most platforms now including your own website. I used to have PayPal as my preferred option for customers to pay but after they froze my money right before Christmas for no reason I changed it and never use them. I got my account unfrozen but had to get legal to advocate and they released my funds immediately. What ever gave them the right to do it in the first place. But recently they froze my PayPal account because of something I was selling on my website. BUT I don't even have them as my preferred gateway on my website nor have they go anything to do with it. I am a legal agent to sell what they told me I could not. So they are calling down accounts that they don't even have anything to do with. When my solicitor contacted them they said they didn't know what the issue was and returned everything to normal. But what is wrong with their system if they are closing accounts down randomly without cause or right. It seems crazy. I am a little person, I just hope some big guns take them on and win.

Date of experience: August 6, 2014
France
1 review
3 helpful votes
Follow Josh T.
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Competitors will pay bidders to submit bad reviews to eliminate competition and restrict new sellers from obtaining a higher selling limit or worse ban from selling. Sellers that sale restricted items on a large scale does not have their items removed when reported, but the little guys will get their listings removed. Beware ebay will issue a refund customers without seller consent whenever they file a complaint even though the terms are clear stated that purchase is not refundable. J

Date of experience: August 5, 2014
Virginia
13 reviews
34 helpful votes
Follow elloit a.
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This site has most of what Tophatter has, but with less fees. I am a buyer on the site. The customer service was outstanding and positive improvements contiue to come. Love the items, Love the prices, Love the experience!

Date of experience: July 30, 2014
India
1 review
2 helpful votes
Follow maka v.
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In ebay, i have ordered Samsung galaxy S5 and other 4 addition accessories for Samsung galaxy S5. I have received the 4 accessories after some delay but important item Samsung galaxy S5 is not shipped. I have called the customer service and ask about the status. And their response was shipment is ready courier person should pickup the shipment. I wrote an email to seller in ebay, his responded was "you will receive the product with in ebay timeline". And meanwhile, ebay paisepay refund was intimated and waiting for approval. It was so confusing, what is happening with shipment and what will i do with accessorize with main item the smartphone. It is big new sense to order to ebay. Please be careful. Customer support is worst and they read out what is their on screen which is also available in ebay site (if you login). I checked where the seller is from. It was from chennai and i - the buyer is also from chennai. How much time frame is required to ship the item. I am not sure what amount will be credit to my account.

Date of experience: July 29, 2014
New York
7 reviews
17 helpful votes
Follow bob v.
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I was a top seller for about one year and I had 100% feedback.

Some customers werent happy with my delivery times so my rating went down to a low rating.(below satisfactory).

I stopped selling altogether and when I did this my rating was significantly improved back

To top seller.

We both made no money and the customers could not buy my products.

I understand them but you need to be flexible and not expect too much.

The fees they charge is their business. What I get is my business and I did very well.

I dont sell there regularly... not because of them (EBAY) but some buyers are unrealistic

And they represent a very small portion of the buyers.

They are enough for you to not sell. Its a sad commentary that these few control the mood of the thing.

So I gave up... Might I say most of the buyers are very nice and very honest.

Date of experience: July 27, 2014
KR
1 review
2 helpful votes
Follow SHER Y.
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I've just wasted my money on buying from ebay! This is my first time buying with ebay and experience a worst service! I purchased a seat cover and paid also for the delivery charges but I did not receive the item and my payment will not be refunded nor my item will not be delivered. As it is my first time buying from ebay, I had input all my details and address, I don't know that PO box is required coz normally if PO box is crucial information the details will not be saved unless you input something on the PO box. So, my order was completed without me entering PO box no. After more than a month, my order came but custom returned back without calling me because there is no PO BOX. I sent several mails to seller but no reply from the seller's side. I then escalated the case to customer support but got the worst support. Customer support said since I did not put PO box I will not get my payment and my order. Now I realized I've been fooled PAYING BOTH FOR ITEMS AND DELIVERY but got nothing!

Date of experience: July 23, 2014
New York
6 reviews
27 helpful votes
Follow Laura R.
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EBay is the reason I learned to use a computer in the first place. I had no interest what so ever until I discovered their site and for that I should thank them. With that said...

I still buy / sell there but they aint what they used to be. Once they changed the feedback rules a few years ago (sellers cannot leave negative feedback for crappy, scamming buyers) it all went downhill from there. Customer service is non-existent for the seller and the fees have gone through the roof. Unless you are a drop shipper, wholesaler or live in China, it really isn't worth the effort anymore.

Date of experience: July 22, 2014
Diana J.
Florida
11 reviews
40 helpful votes
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I have been a loyal Ebay Member and Shopper of Ebay.com since 10/15/12 and not once have I had a single problem there. I really love this site. All the purchases I have made there have been prompt, quick, speedy and fast for both me as a buyer and the sellers of the Ebay stores I shop at. I mainly collect Halloween Costumes, also I collect Antique, Gold, Silver and Bronze British and Irish Coins, Gold British Banknotes and Bars no matter what size and shape they are. I have already managed to buy a brand new addition for my beautiful growing coin collection and will continue collecting these beautiful items located on Ebay. Ebay is a very awesome site and I hope it stays up for a very long time :). Ebay and the Ebay Team you guys rock!

Date of experience: July 20, 2014
Canada
7 reviews
93 helpful votes
Follow Jade S.
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**PLEASE READ**
July 15, 2014

**PLEASE READ**
If you are a buyer, eBay.com is a wonderful, cheap site to do your shopping and is very reliable. It is filled with many distributors that sell their products much cheaper than what you would pay in a store. At least, depending who you're buying from. It's one of the few sites I'll purchase from online. And here's why:
I've purchased from eBay for years and all from different people and every time has been successful. The key to having a successful purchase is to read the ratings people have given the seller. This is shown beside the item's picture under the seller's name. If the seller is rated above 90% by many people (not just 1 or 2), you can assume it's safe to order from them.
I suggest you scroll down where there's a page full of detailed information about the product (usually in bold, colourful font). There you will see information regarding the size of the item, the materials it's made of, the average time it takes for the product to arrive in different countries, and how to contact them if there's an issue. A good seller will always encourage you to contact them if there's a problem and they will gladly fix it for you. But, you'll probably never need to contact them.
The item usually ships between 1-2 days business days after you pay for it. The seller will specify. It will take longer if you order an item that needs to be specially made. It took a little over a week for the seller to ship a costume she had designed for me. That's understandable. The item will usually arrive between the time frame the seller says. Note the "usually". It may take a few days more or a few days less. It is just an estimate. But it's usually pretty accurate. It has been for me anyways.
I hope this has been helpful for you. You can trust eBay if you buy from them.

Date of experience: July 15, 2014
Texas
1 review
1 helpful vote
Follow Bill C.
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I have been unble to reach anyone to help me resolve my account that I am unable to get into. You can't talk to anyone there for I am unable to buy anything and I have a perfect purchase record, so I am very very unhappy at this time!

Date of experience: July 6, 2014
6 reviews
12 helpful votes
Follow James S.
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I joined EBay to sell an extra iPad I had. I listed my item and went to bed. I woke up to find out that my item had been removed and my account was permanently closed for apparent "suspicious behavior". I listed my item on amazon and sold it within a week. Thanks for nothing ebay.

Date of experience: July 1, 2014
South Carolina
1 review
3 helpful votes
Follow erin m.
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I was pleased with my first order--shipped fast, packaging was minimal, items were clean and as described on site. Ordered a 2nd time, and had an edit to my order after I placed it and tried to contact someone. Called 5+ times and couldn't reach anyone, emailed 3+ times and never got a response.
Displeased with customer service. My order has now shipped and I was never able to reach anyone.

Date of experience: June 27, 2014
Texas
1 review
3 helpful votes
Follow Gregory C.
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Purchased an 4S i-phone from them on EBAY and paid top dollar. The item was described as a 9/10 and in mint condition. The phone looked nice, however the microphone at the charging port was bad. I had this repaired on my dime. I contacted seller to ask for my $54.11 in repairs to be refunded. Nothing to date and I really don't expect they ever will refund this. As for EBAY, can't leave negative feedback for a power seller for 7 days. This is slanted toward the seller. A bad deal is bad deal no matter where it was purchased.

Date of experience: June 23, 2014
Virginia
1 review
1 helpful vote
Follow Randy N.
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Beware of the "item is not as described" scam as a seller. Just stay away, trust me. EBay and PayPal will favor the buyer, even if it's a scam.

Date of experience: June 22, 2014
Virginia
3 reviews
5 helpful votes
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Member since 1997
June 21, 2014

Member since 1997. I was a buyer but needing money, I became a seller. So far so good but the fees are killing me! I've always had 100% feedback. I just got a handbag I wanted to replace my worn out one. It was a rare discontinued bag but I was patient & instead of paying $239, I got it for $60, used twice & I believe it because it looks brand new! So far no probs. Selling!
I've had to call eBay for advice over the years & they're always friendly & helpful, of course I treat them with respect! Same thing with paypal!

Date of experience: June 21, 2014
California
1 review
1 helpful vote
Follow Lesley E.
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This is a complaint regarding buyer #MOTOHK*******.

I sold a Toyo Field camera on June 12,2013 to the above mentioned buyer. He has had the camera in his possession for an entire year. Now he wants his money back. This complaint is not against ebay, it is against the buyer.

Date of experience: June 20, 2014
RU
3 reviews
1 helpful vote
Follow charles c.
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Everytime I have posted an item for sale, I am usually contacted within hours It is a great way to get in contact with people who you can buy/sell

Date of experience: June 18, 2014

About the Business

Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace


ebay.com
Founded in 1995
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