The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
A great starting point for online shopping but just be aware of the dodgy sellers out there flogging fake merchandise. If its too good to be true - its a fake, no if's or but's.
Ebay isn't what it used to be. I was an Ebay lover... buying and selling all the time... now I prefer to buy only for a while. Selling has turned out to be more paying, more charges... more invoices... and shipping costs that usually there is nothing left. I found this local site called Bookoo.com that is all over US... Im definitely checking it out.
Sellers from China cheat you out of your money and they won't refund you
PayPal can be used on just about most platforms now including your own website. I used to have PayPal as my preferred option for customers to pay but after they froze my money right before Christmas for no reason I changed it and never use them. I got my account unfrozen but had to get legal to advocate and they released my funds immediately. What ever gave them the right to do it in the first place. But recently they froze my PayPal account because of something I was selling on my website. BUT I don't even have them as my preferred gateway on my website nor have they go anything to do with it. I am a legal agent to sell what they told me I could not. So they are calling down accounts that they don't even have anything to do with. When my solicitor contacted them they said they didn't know what the issue was and returned everything to normal. But what is wrong with their system if they are closing accounts down randomly without cause or right. It seems crazy. I am a little person, I just hope some big guns take them on and win.
Competitors will pay bidders to submit bad reviews to eliminate competition and restrict new sellers from obtaining a higher selling limit or worse ban from selling. Sellers that sale restricted items on a large scale does not have their items removed when reported, but the little guys will get their listings removed. Beware ebay will issue a refund customers without seller consent whenever they file a complaint even though the terms are clear stated that purchase is not refundable. J
This site has most of what Tophatter has, but with less fees. I am a buyer on the site. The customer service was outstanding and positive improvements contiue to come. Love the items, Love the prices, Love the experience!
In ebay, i have ordered Samsung galaxy S5 and other 4 addition accessories for Samsung galaxy S5. I have received the 4 accessories after some delay but important item Samsung galaxy S5 is not shipped. I have called the customer service and ask about the status. And their response was shipment is ready courier person should pickup the shipment. I wrote an email to seller in ebay, his responded was "you will receive the product with in ebay timeline". And meanwhile, ebay paisepay refund was intimated and waiting for approval. It was so confusing, what is happening with shipment and what will i do with accessorize with main item the smartphone. It is big new sense to order to ebay. Please be careful. Customer support is worst and they read out what is their on screen which is also available in ebay site (if you login). I checked where the seller is from. It was from chennai and i - the buyer is also from chennai. How much time frame is required to ship the item. I am not sure what amount will be credit to my account.
I was a top seller for about one year and I had 100% feedback.
Some customers werent happy with my delivery times so my rating went down to a low rating.(below satisfactory).
I stopped selling altogether and when I did this my rating was significantly improved back
To top seller.
We both made no money and the customers could not buy my products.
I understand them but you need to be flexible and not expect too much.
The fees they charge is their business. What I get is my business and I did very well.
I dont sell there regularly... not because of them (EBAY) but some buyers are unrealistic
And they represent a very small portion of the buyers.
They are enough for you to not sell. Its a sad commentary that these few control the mood of the thing.
So I gave up... Might I say most of the buyers are very nice and very honest.
I've just wasted my money on buying from ebay! This is my first time buying with ebay and experience a worst service! I purchased a seat cover and paid also for the delivery charges but I did not receive the item and my payment will not be refunded nor my item will not be delivered. As it is my first time buying from ebay, I had input all my details and address, I don't know that PO box is required coz normally if PO box is crucial information the details will not be saved unless you input something on the PO box. So, my order was completed without me entering PO box no. After more than a month, my order came but custom returned back without calling me because there is no PO BOX. I sent several mails to seller but no reply from the seller's side. I then escalated the case to customer support but got the worst support. Customer support said since I did not put PO box I will not get my payment and my order. Now I realized I've been fooled PAYING BOTH FOR ITEMS AND DELIVERY but got nothing!
EBay is the reason I learned to use a computer in the first place. I had no interest what so ever until I discovered their site and for that I should thank them. With that said...
I still buy / sell there but they aint what they used to be. Once they changed the feedback rules a few years ago (sellers cannot leave negative feedback for crappy, scamming buyers) it all went downhill from there. Customer service is non-existent for the seller and the fees have gone through the roof. Unless you are a drop shipper, wholesaler or live in China, it really isn't worth the effort anymore.
I have been a loyal Ebay Member and Shopper of Ebay.com since 10/15/12 and not once have I had a single problem there. I really love this site. All the purchases I have made there have been prompt, quick, speedy and fast for both me as a buyer and the sellers of the Ebay stores I shop at. I mainly collect Halloween Costumes, also I collect Antique, Gold, Silver and Bronze British and Irish Coins, Gold British Banknotes and Bars no matter what size and shape they are. I have already managed to buy a brand new addition for my beautiful growing coin collection and will continue collecting these beautiful items located on Ebay. Ebay is a very awesome site and I hope it stays up for a very long time :). Ebay and the Ebay Team you guys rock!
**PLEASE READ**
If you are a buyer, eBay.com is a wonderful, cheap site to do your shopping and is very reliable. It is filled with many distributors that sell their products much cheaper than what you would pay in a store. At least, depending who you're buying from. It's one of the few sites I'll purchase from online. And here's why:
I've purchased from eBay for years and all from different people and every time has been successful. The key to having a successful purchase is to read the ratings people have given the seller. This is shown beside the item's picture under the seller's name. If the seller is rated above 90% by many people (not just 1 or 2), you can assume it's safe to order from them.
I suggest you scroll down where there's a page full of detailed information about the product (usually in bold, colourful font). There you will see information regarding the size of the item, the materials it's made of, the average time it takes for the product to arrive in different countries, and how to contact them if there's an issue. A good seller will always encourage you to contact them if there's a problem and they will gladly fix it for you. But, you'll probably never need to contact them.
The item usually ships between 1-2 days business days after you pay for it. The seller will specify. It will take longer if you order an item that needs to be specially made. It took a little over a week for the seller to ship a costume she had designed for me. That's understandable. The item will usually arrive between the time frame the seller says. Note the "usually". It may take a few days more or a few days less. It is just an estimate. But it's usually pretty accurate. It has been for me anyways.
I hope this has been helpful for you. You can trust eBay if you buy from them.
I have been unble to reach anyone to help me resolve my account that I am unable to get into. You can't talk to anyone there for I am unable to buy anything and I have a perfect purchase record, so I am very very unhappy at this time!
I joined EBay to sell an extra iPad I had. I listed my item and went to bed. I woke up to find out that my item had been removed and my account was permanently closed for apparent "suspicious behavior". I listed my item on amazon and sold it within a week. Thanks for nothing ebay.
I was pleased with my first order--shipped fast, packaging was minimal, items were clean and as described on site. Ordered a 2nd time, and had an edit to my order after I placed it and tried to contact someone. Called 5+ times and couldn't reach anyone, emailed 3+ times and never got a response.
Displeased with customer service. My order has now shipped and I was never able to reach anyone.
Purchased an 4S i-phone from them on EBAY and paid top dollar. The item was described as a 9/10 and in mint condition. The phone looked nice, however the microphone at the charging port was bad. I had this repaired on my dime. I contacted seller to ask for my $54.11 in repairs to be refunded. Nothing to date and I really don't expect they ever will refund this. As for EBAY, can't leave negative feedback for a power seller for 7 days. This is slanted toward the seller. A bad deal is bad deal no matter where it was purchased.
Member since 1997. I was a buyer but needing money, I became a seller. So far so good but the fees are killing me! I've always had 100% feedback. I just got a handbag I wanted to replace my worn out one. It was a rare discontinued bag but I was patient & instead of paying $239, I got it for $60, used twice & I believe it because it looks brand new! So far no probs. Selling!
I've had to call eBay for advice over the years & they're always friendly & helpful, of course I treat them with respect! Same thing with paypal!
This is a complaint regarding buyer #MOTOHK*******.
I sold a Toyo Field camera on June 12,2013 to the above mentioned buyer. He has had the camera in his possession for an entire year. Now he wants his money back. This complaint is not against ebay, it is against the buyer.
Answer: I would never buy a used car without seeing it in person and having it checked out.
Answer: Ebay is a den of thieves. Even Ebay is evasive on complaints to answers. When looking for items, be sure to be fully informed to what you are shopping and use all that knowledge to cypher the listing, even then have found those that list items to be evasive on answers. Avoid ebay if possible!
Answer: For their own purposes and to protect dishonest sellers. I was once an avid EBay shopper, but now avoid EBay. Buyer protection no longer exists. You buy at your own risk.
Answer: Ebay sells nothing. You are dealing with private sellers. Some are good, some are not. The best way to determine this is to check the feedback. I personally never buy from anyone who has a feedback lower than 90%. 96% is considered bad, by Ebay. Take that with a grain of salt. Ebay management is nuts.
Answer: If you haven't already learned the hard way that Ebay is just pure bullshit when it comes to the sellers rights. When someone wants to send it back for any reason other than it doesn't work as described, you will be footing the bill. Not only will you lose the money you paid to ship it to them, Ebay will offer to provide a return label for them at your expense. Yep, that's right. They will bill you the price of the label if you don't provide it. Either way, you are paying for it to get back to you. It's get better. You can't leave negative feedback for the buyer either. It's not an option NO MATTER
Answer: Not to me! It's my main shopping tool! I look for good deals and free shipping!
Answer: Yes. You are right. All what people told you are correct. Don't trust ebay and the seller on ebay. Amazon much better than them. But anyway the best way to buy electronics from the local stores or official stores.
Answer: This depends on the seller of the item - carefully check their feedback and trust you intuition if you have doubts try another seller you feel safer with...
Answer: Hi Tom, As for reviews, you don't get them. It's called feedback. When you buy an item, the seller will probably leave feedback after you leave feedback for them. I hope that answers your question. Nancy
Answer: Depends on the seller. I wouldn't buy anything off ebay because there a crappy company.
Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace