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eBayReviews 3,487

1.6
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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
871
value
793
shipping
742
returns
708
quality
746
GB
2 reviews
5 helpful votes
Follow James M.
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Not only are their products bad quailty and unprofessional, their seller is EXTREMELY rude to paying customers! I was told that I am 'small minded' and 'needed to get a life', this seller's products are meant to be helping people how have mental issues, so if this is how they deal with a complaint, it shows that they don't care about their paying customers or understand what they are selling.

I think Ebay itself lets people get away with too much!

Date of experience: June 13, 2014
Illinois
5 reviews
4 helpful votes
Follow Ales H.
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Im and Ebay seller
June 13, 2014

Im and Ebay seller. And I absolutely love this site. Only thing I dont like about it is some sellers can be dishonest about a product there selling like fake phones trying to pass it off as a real one. Be careful when purchasing high priced items! And buyers can be just as bad... ebay is more on buyer side then seller side... a buyer can be greedy and want a refund for a merch they purchased which is in perfect condition and whats described and ruin a sellers rep at a drop of a hat. And ebay gives no f@#ks. I only sale new items and i check them before i ship out just to be sure... I re-frame from selling used items and auction i tend to stay away from also. Beeee careful when selling also.

Date of experience: June 13, 2014
Mexico
2 reviews
5 helpful votes
Follow Heidi M.
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I recently tried out AliExpress.com This site made me realize how great Ebay is. They protect the buyer and seller. Paypal is safe means of purchasing. Go here never try Ali

Date of experience: June 9, 2014
North Carolina
4 reviews
15 helpful votes
Follow Randy B.
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The problem with ebay is the 10% fee. Outside of that, it's a great platform. There is a reason they have been in business for 17 years.

Date of experience: June 4, 2014
India
2 reviews
1 helpful vote
Follow SRIRAM T.
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Ebay is good site for buyers, but very bad for the SELLERS. Too many formalities and lots of unwanted restrictions. Charges on the seller is VERY, VERY HIGH. I just migrated to Amazon.com. They look more transparent and reasonable. They give much freedom to the seller and also have very good reputation than ebay. Ebay looks as if it got sold out to paypal. Both of them handle things and make a lot of money. PURELY BUSENESS, JUST LIKE A BUTCHER SHOP. NO MORAL VALUES. They restrict the seller, by giving "SELLING LIMITS/ PER MONTH". They ask sellers to call them and BEG them for INCREASING THE SELLING LIMITS. They think that they are next to the Great president "Barack Obama", hence they treat the sellers low. How ever amazon has on great drawback. It will not give an opportunity to display photos of the actual products, to attract the buyers. This restriction on amazon sucks the buyers. IF AMAZON ACCEPTS THE PUBLISHING OF PHOTOS ON THEIR WEB SIT, E-BAY WILL BE NO WHERE ON THE GLOBE.

Date of experience: May 31, 2014
Ohio
4 reviews
9 helpful votes
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I was a big fan of Ebay but they were hacked this week! So, I had to go and change all of my passwords. I am going to start using Amazon to buy my items until I know that the site is more secure.

Date of experience: May 22, 2014
Missouri
1 review
1 helpful vote
Follow brittney y.
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They treat the sellers HORRIBLE and also I bought a necklace from them and the seller told me the it should be there within 3 weeks. So I waited and then I message him and they said it should be on its way please wait another week. So after that week past I opened up a case and Ebay said there is nothing you can do because You reached you time of limitations for them to refund you. But I never got my Necklace! My money was stolen and they don't care. I am very upset and angry.

Date of experience: May 21, 2014
Hawaii
3 reviews
3 helpful votes
Follow artzi s.
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We all know ebay owns paypal, selling things on ebay now is just not worth it, 1st off all the fees are to much, 2nd if you sell anything and buyer states wrong item than you you lose the money ebay does not look in to cases its all automated,
Paypal hold on to ur cash, Do not hold your breath when trying to contact them & when you do its the having a conversation with a gold fish

Date of experience: May 19, 2014
North Carolina
1 review
5 helpful votes
Follow Michelle Y.
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I have sold clothing to this website in the past and received a fair offer. This time, after I shipped my items, I was notified by twice that the bag was damaged in transit, but not to worry, if they determined that the damage occurred due to the shipping issue, they would still compensate me. A few days later, I received my offer. Most of my items were rejected for holes/stains/snags. The items did not have holes/stains/snags when shipped, so it seems likely to me that the damage occurred when the bag ripped (i've seen what damaged letters look like when they get to my house through the USPS). When I contacted Twice, the customer rep assured me that she would look into it. She noted that usually the damage from USPS shipping was a dark oily stain. I explained to her via email that my items weren't damaged when shipped, and that I felt the holes/snags/stains occurred when the bag ripped during the shipping process. That seems logical, correct?

Twice completely stopped responding... did not respond to e-mails or phone calls. I think they are waiting for the offer to expire.

Date of experience: May 14, 2014
Michigan
2 reviews
4 helpful votes
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I love ebay
May 12, 2014

I love ebay. They are really good. I'm a member of ebay since November 2013. I buy a lot there, and every purchase is just how they describe, the shipping cost is very reasonable, but any way be carefull with bad sellers, some of them charge to much, the good thing is that you can find another seller with the same item, but with better price. Don't be afraid, try it. Good luck bidding!

Date of experience: May 12, 2014
Brazil
5 reviews
2 helpful votes
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Great number of products and good contact with the sellers.

Date of experience: May 4, 2014
New York
11 reviews
27 helpful votes
Follow Lillian R.
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I love this site for slightly used designer clothing! Some items even still have store tags on them! Shipping is free with any $49 purchase or you pay a flat rate of $4.99 per order. Can't beat the very low prices of the beautiful quality clothing on this site! Items range from about $10 and up! They also buy your used clothing! They will send you a postage paid bag to ship your items. Then they'll contact you to let you know how much they'll pay you! You can get paid by check or through PayPal or in store credit... whatever you want. I've purchased many items and LOVED them all! Great customer service also!

Date of experience: April 29, 2014
France
3 reviews
211 helpful votes
Follow James L.
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Ebay is great, you can find anything really and it is way cheaper than in shops

Date of experience: April 21, 2014
New Jersey
3 reviews
4 helpful votes
Follow Larry G.
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I have well over 500 purchases on ebay and have sold 2 items. I have only had one or two purchases that weren't completely satisfactory - better odds than I get at the grocery store. I have purchased quite a few items from Hong Kong and China and have yet to be disappointed with those purchases - as long as I'm not in a hurry. They are a good bargain store most of the time. You have to know your prices and comparison shop.

Date of experience: April 20, 2014
Colorado
5 reviews
26 helpful votes
Follow B G.
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I have been receiving occasional invites to the fairly new Coach online store located inside the Ebay web site. You do have to have an invite to get on the website, which I can't figure out. But when I have shopped on there, I have gotten really good deals on all kinds of Coach purses, cosmetic bags, wallets, key rings, lanyards, etc. etc. And they are the real deal. Most of their bags, even when heavily discounted, run about $90 and up, unless you get a swingpack purse (little tiny purse). I have purchased probably 10 handbags on there, both for myself and gifts, and only had to return two, as one was too big and one was too small. No problem with the returns, either. The quality is there, and there is a multitude of choices from sunglasses to jewelry to clothes. I have to restrain myself every time I get one of these invitations because I love my Coach handbags so much - and I want MORE! Items are paid for securely, shipped promptly from Coach, and are packed carefully, complete with the Coach care cards and the little tags that set off the alarm systems in stores if you don't get all of them out of your new Coach item! I love Coach Outlet!

Date of experience: April 13, 2014
Nevada
2 reviews
1 helpful vote
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Horrible Horrible
April 13, 2014

Horrible Horrible. Wouldn't let me sell and never gave me a reason. Customer service is completely rude and interrupt you.

Date of experience: April 12, 2014
GB
11 reviews
17 helpful votes
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Fees are getting too high to keep trading, amazon seems to be a better option. Such a shame as it worked really well for me a few years ago.

Date of experience: April 10, 2014
Philippines
3 reviews
7 helpful votes
Follow Tori A.
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Ebay is a smokin hot website. From clips to big ticket items, I can purchase anything. The search function is brilliant. The feedback structure made me as a buyer to be confident when buying and helps in avoiding scams. The layout format is what I am most comfortable about this online store, it's very easy on the eyes. The functions of the cart and exciting bidding process is amazing. I have won items that I wanted so much because of the fast bid function.

Date of experience: April 9, 2014
South Carolina
2 reviews
17 helpful votes
Follow Colleen R.
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We've been with ebay for 15 years now, thru the growing pains and built a viable business that employees 5 people. If ebay is consistent with anything, it's disappointing sellers.
We are top rated, have been for years, yet every year ebay insists on adding another hoop we must jump thru to keep that status. This year it's the detailed ratings. Last year it was tracking uploads.
We lost our top rated seller status this month because we were closed (and so was our post office) for 2 days due to the ice storm that hit our southern state. Ebay said they would handle it, yet we lost our top rated by. 01% (that was 2 tracking numbers).
Did you know if a buyer returns a brick to you instead of a pair of shoes, you will have to refund them for the brick? Yep, that's what a rep told me last week. We all know the buyer wins, but why bother with the reporting abuse of return feature if it doesn't really matter?
Ebay is a great place to buy, but I tell anyone who asks me about selling to go with Amazon.
We can deal with ebay being probuyer

Date of experience: April 9, 2014
New York
21 reviews
18 helpful votes
Follow Sean S.
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I used to be a fan of ebay, but not anymore. They not only charge a % of the final value, they now charge a % of shipping. Not to mention that they are in kahoots with paypal. Ebay charges you, paypal charges for the same transaction & there is not even an option to pay by check or money order. They're customer service absolutely sucks, as well. I'll sell on Pennswoods from now on.

Date of experience: April 5, 2014

About the Business

Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace


ebay.com
Founded in 1995
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