eBayReviews 3,487

Rated OK, but going downhill as long as they have paypal hanging around its neck. I have been a ebay user over 12 years, 100% feedbck rating. Everything was ok untill my last purchase in March. Went through ebay checkout to pay with paypal (have bank account and two cedit cards on file, verified and in good standing) and my payment was declined, tried several times but no luck. Called paypal customer service it did not offer specific help and hard to understand(believed it is outsourced, India?) Next I tried email them, got response pretty fast compared to the time it took to explain the problem to them. I was told they would fix it, tryed to use the checkout process again but was declined. Emailed again, same response or told to call giving me the same number i called before, just a big run around. I went through that several times, before i gave up. Their response was the same thing, it was automated web forms with a different name on it. I had to remove my bank account and my credit cards from paypal to keep them from getting ruined. Made payment for my purchase by good ole American Mother Lovin cashiers check. Now i have no confidence in their payment process or customer support, now will ask sellers if they will accept chashiers check or usps money order to pay for a purchase, if not I won't bid. I thought I might sell items myself, i would hate to be on sellers side that kind of problem. To this day was not told what went wrong or if really really fixed. Now just hanging out in space. I could tell everybody to be very carefull using ebay/paypal, but if you follow the guidelines and a good person you could end up like me.

I have had fun purchasing on eBay for the last 2 years and have sold 2 items successfully. I have recently listed an Hermes wallet only to have the listing pulled because they claim it is fake. I bought it on eBay and have since found a color I like better. I shop Hermes and I know it is authentic. I am redoing the sale site with better photos and am willing to pay to have it authenticated by a reputable online site. No problem. The problem I have is that there are several obviously fake wallets listed in my category and eBay will do nothing about them. Reporting the listing does no good. Even with the good experiences I have had I will sell this item and say farewell to eBay. Save some money!

I ordered once from this site and was pretty happy with the items, but then they started spamming me constantly. I was getting at least one email a day from them, sometimes several, and they use all different email addresses so blocking them is nearly impossible. I downloaded the ipad app and got a $10 credit so I have been looking to buy something else to use the credit, but find it really hard to shop because they pin all their tops and dresses back on the mannequins so everything looks form fitting until you read the measurements and realize the actually shape of the clothing is totally misrepresented. For example, I looked at what seemed to be a form fitted blouse in a size small. Upon erasing the listing I find that this top actually has a 50" bust and is very oversized/draped in fit. Yet the pictures so something totally different because they insist on pinning everything back. Not a smart move!

Your ebay experience obviously depends on the seller. I've been using them for about 10 years, and this is the advice that I'd give:

Only buy from someone with 100% positive feedback. The best ones have between 50-1000 reviews, because they will bend over backwards to protect their rep. You may think your safe buying from someone with 99.8 positive feedback with 50,000 reviews, but your negative is just a drop in the bucket to them.
Use paypal, but also use a credit card with a customer friendly charge back policy. If something goes wrong, you have multiple options for disputing the charge.

E-bay and pay pal allow uninformed buyers to pay without being invoiced or billed for a product they can not possibly pick up or take possession of thus causing days and days of hassle. The pay pal foreign representatives do not always have the language skills to deal with hearing impaired people. Included in my torture was a foreign rep. That could not deal with an apple computer running safari. When told to respond by e-mail they just ignore me. I have had more satisfactory dealings than bad ones.

Used as a buyer for over 10 years with no problems. Started selling last year and had a customer decide not to pay for their item. EBay charged me the seller fees, over $10 and I had to jump brought a bunch of hoops before I could get the charges reversed and resist my item. Seller wouldn't respond or anything so I could relist. I had to wait until ebay said i could close the case. To top it off, eBay does not take action on the buyer and they don't allow sellers to provide negative feedback on buyers who don't pay. They should provide sellers with equal review ability and protections as buyers. I am sure that bad buyers lead to future bad sellers. Hopefully I will find a better auction site on sitejabber; I am no longer an eBay fan.