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eBayReviews 3,487

1.6
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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
871
value
793
shipping
742
returns
708
quality
746
New York
2 reviews
14 helpful votes
Follow James K.
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MOST CORRUPT COMPANY IN THE WORLD!
EBAY has been involed with crimes online, and it is on record, also ebay has lost multiple lawsuits! Now ebayi is spending money fake reviews against webstore, because they fear no fees, and they met their match, ebay is trying to quickly block new members from joining webstore with false acusations, all the things they are saying, are the things ebay themselves are responsible for, these bastards need to lose all business, please make you're own decision, watch this youtube video to understand ebay: Ebay The World's biggest online Crime Ring: By Bugsy Cline

Date of experience: March 10, 2014
North Dakota
1 review
2 helpful votes
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This is the poorest excuse for a bit site on the plannet. Take my word for it i am a seller. Ebay is a great platform for people in other countries to rip you off. Ebay even rips off its own sellers wich blows me away considering the sellers are who pay ebay. Stay away from ebay save yourself the trouble.

Date of experience: March 8, 2014
Pennsylvania
2 reviews
4 helpful votes
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Sold my college textbooks last semester in 5 days! Fst payment and no problem from provider. Woud sell again w them.

Date of experience: March 6, 2014
Canada
2 reviews
1 helpful vote
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I ordered a new screen replacement(zebra patterned) for my iPhone 4, and they sent the wrong one, and when after I had installed it, I realized that the digitizer was slightly broken, and now there are dead zones on my phone, it's very difficult to use, and I can't press some letters while typing.

Date of experience: March 6, 2014
Pennsylvania
3 reviews
18 helpful votes
Follow P P.
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Gotta love eBay, but there's a bit of a learning curve. "Best Offers" can really pigeon hole buyers, since sellers have 48 hours before the offer expires. You can find some really, really cool stuff on eBay at a great price, though. A lot of great things you can't find elsewhere.

Date of experience: March 5, 2014
California
7 reviews
17 helpful votes
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I love ebay I buy and sell on ebay all the time. I especially love the fact that if anything happends with a faulty buyer or seller ebay will handle the matter

Date of experience: March 3, 2014
GB
6 reviews
15 helpful votes
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Ever since John Donahoe joined eBay as their CEO and said "We had to create a vision of the future so people could let go of a very successful past." the site was doomed for the small, honest and exceptional seller. They now want to be Amazon, but the share price is evidence this will never happen.

Date of experience: March 3, 2014
Johanna R.
Germany
4 reviews
3 helpful votes
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of course it depends on the ebay seller, where you are buying from but ebay is doing a great job regarding customer support. the help quickly and are very efficient when you have a problem

Date of experience: March 1, 2014
California
7 reviews
23 helpful votes
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I am giving it an OK
February 28, 2014

I am giving it an OK. Why? Because eBay has been making it harder for sellers to even last on there, I am not sure how many times I have been suspended due to odd reasons. I sold a couple of dollar store type items and I get a message saying something about not liking my business practices? Like really? What does that mean?

So getting back on has been a pain, luckily I ran across a website that a friend referred to me called www.auctionessistance.com
Based off talking to one of their associates, they really know their stuff just off one conversation, so I have been working with them just recently which is helping me tremendously.

But as far as selling & all the fiasco that is going down, I give it a 3 star since they are the only game in town for bringing loads of traffic.

Date of experience: February 28, 2014
Malta
3 reviews
219 helpful votes
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I bought many things from ebay, never had any troubles. I would recommend it to anyone.

Date of experience: February 28, 2014
Georgia
1 review
3 helpful votes
Follow Lara M.
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Thank you, eBay, for facilitating the damage of my property. For allowing a buyer to misuse the return policy. For allowing a buyer to file "item not as described" because they changed their mind. For ignoring the partial refund the buyer and I agreed to before the item was returned damaged which, in effect, means I paid shipping for someone to damage my property, and YOU facilitated that damage. Thank you for showing me what an irresponsible and buyer-centric company you have become. Thank you for not responding to the three claims I filed trying to get a response so a different refund amount could be decided, but instead forcing a refund. That is NOT seller protection. Your ever so helpful customer support informed me the protection I got was to issue the agreed upon refund so I didn't get a negative rating even though the buyer used and damaged the item before returning it. Why, if that is the case, does it state in the resolution center to not issue a refund until the item arrives and can be examined? Rest assured I will be posting this on every eBay forum I can find.

Date of experience: February 27, 2014
Arizona
6 reviews
15 helpful votes
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I used to buy & sell a lot of items on ebay, although I did more buying than selling. I rarely use the site anymore. The fees rose to the point where it was no longer practical for a "small" seller such as myself to sell on ebay because I was nearly giving the item away after ebay & paypal fees and shipping. I do not buy much any more from ebay because the vast majority of the items are "Buy it Now", which means in most cases it is not really an auction site; this took the fun out of it for me and made it more challenging to get a good deal. I rarely see a "buy it now" price that beats the price I can find elsewhere.

Date of experience: February 24, 2014
New York
21 reviews
125 helpful votes
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Ebay is a good way to shop used and/or cheap items. As long as you stick to a reputable seller. Ebays insurance policy makes it a safe way to shop. When im looking for a specialty item, this is the place to go.

Date of experience: February 24, 2014
New York
7 reviews
30 helpful votes
Follow Phar H.
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I love ebay...
February 19, 2014

I love ebay... I can find pretty much anything I want to buy at a good price on ebay. I have never had a problem with my buying experience there, except only once but I have bought many many things, and if you do have a problem you can resolve it through the website or return the item which I didn't care to do because it was only 6$.

Date of experience: February 19, 2014
Kansas
3 reviews
5 helpful votes
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Great site!
February 13, 2014

Great site! Always very pleased and have been using for years!

Date of experience: February 13, 2014
California
6 reviews
17 helpful votes
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XOOX to Ebay!
February 11, 2014

XOOX to Ebay!

What can I say about a business that is its own country? With its own banking institution LOL

Best of the Best has been supporting my family for many years w no issues at all.

Play by the book and you will get everything you need and more!

All I can say is.
'Honk, if you got 'IT' on Ebay' LOL

Date of experience: February 11, 2014
Thailand
1 review
1 helpful vote
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An eBay seller "nyfashionexpert".
Incredibly RUDE and LACK of customer service to a first time customer. She sells Hermes on eBay. I read her so called blog and boasts highly of her amazing customer service. I'm interested in one of her Hermes bags. It cost quite a lot for that bag. So I asked her to see additional pictured of the bag. Since in her listing, she only have pictures of front, bag, side views. No interior picture, no date code, no nothing! It is such an incomplete listing so I asked her that I need additional pictures to make decision. That should be no problem. Everything should go smoothly.
But she replied me with a whole paragraph of insults! I have never ever seen any business does that to a customer. To insult a customer!
But this woman does it. I still am in total shock. I have met with not so good customer service such as slow shipment, incomplete information, and product not so good.
But NEVER EVER meet with a customer service who INSULTS A CUSTOMER!

Oh my god, if she is an employee, she will be fired right away for this lunatic act. But she is the owner. From now on, no new customer will buy from her anymore. She is just a rude b**tch who insults a new customer!

Date of experience: February 10, 2014
New York
1 review
1 helpful vote
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I have proof that the item I bought on Ebay was returned to sender (the tracking number was given by Seller showing the item returned to their address) and the Seller and Ebay refused to give my money back. Wow... unbelievable. They basically just steal my money like that. I will never buy anything on Ebay again. Don't trust them no more.

Date of experience: February 10, 2014
New Jersey
6 reviews
22 helpful votes
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EBay is safe as long as you read the seller's reviews whom you are buying from and make sure they have a good rating as well as a long time selling on eBay. If you've been scammed you can contact eBay and or PayPal.

Date of experience: February 10, 2014
Arkansas
1 review
2 helpful votes
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I would have rated it a 5+ star site for sure. No doubt about it. The good old days sure were good! But seeing I am no longer allowed to use the site in any fashion although I have sold over 1,000 items and always treated the customer right (even the ones that ripped me off) how can I rate it more than 1 star? Disappointing. Can we add a 0 star rating option to jabber? A life time ban for people that were making a living by running a fun and successful business seems kinda rude. I hope that ebay is not intentionally doing this and it is merely a by product of a good intentioned idea gone seriously amuck. By the way, I was banned back in 2011. I tried to make another account on ebay a few days ago with no success and am just now looking around and hearing the stories. I hope the miniscule amount of power my review has can help ebay look around too because I sure do miss it.

Date of experience: February 10, 2014

About the Business

Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace


ebay.com
Founded in 1995
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