I had DISH for almost a year and was satisfied with it until I moved. Since I have been in my new apt, I have had the techs here on an average of every 3 weeks to adjust the Dish due to complete loss of service. Sometimes it goes out again 3 DAYS after they were just here. After about the 10th service call, I told them I would rather cancel my service and find something that will work at this address. They told me I was welcome to do that but I am still required to pay the early cancellation fee which they would charge to my card on file with or without my permission, but for my trouble, they would knock my bill down to 9.99 for the remainder of my contract plus ad some free channels. I never got the free channels, the service went out again within a week and my next bill was 38.00. I called them yesterday determined to get my service cancelled this time and get the cancellation fee waived. A good company would agree that this would just be good customer service at this point. The first person I talked to called me a liar. She said there are no reports of outages in my area, therefore she has "no proof" that my service is actually out. I demanded to speak with someone else and was told by the second person, once again, that I can cancel at any time, but my card WILL be charged. So I am stuck paying for a service that does not work in this building, for 5 more months. They are again, sending out a tech so that I can have tv for a few more days and then I start the whole circus over again.