They rarely ever come through on giving you your credits. They also NEVER qualify you for any of the surveys after they've asked you a lot of questions to see if you qualify which might as well be a survey in itself... just bad service.
EDIT 8/29/2016: It's annoying as hell to have to have screenshots for everything, but they have done right by me recently as long as I have a screenshot for proof of completion. Note: They won't send you a confirmation email and most of their credits will not accept your completions so you have to use their support tab, but I finally got a huge load of credits that were withheld from me for a while.
9/26/16: Now, they WILL NOT give me credits ever for any offer I prove completed... Look at the photo for the email they sent me.
10/10/2016: I had to open a complaint, but I finally got some help and they have said they will not ever do this again and they agreed I'm an honest person so we shall see. Still working it out.
I get no payment in about 95% of the offers.
To even get some i contacted the support with screenshots.
I got a bit of what i should get and then i got that message:
"[...]Based on your transaction history, our team has been manually crediting your offers at an abnormally high rate [...] Please note, additionally, that our team reserves the right to disable access to TrialPay offers if you continue to submit receipts to our system.[...]"
Shame on this fraudulent company
Get money for advertisements, but just annoy customers!
I complete an offer and I'm not even eligible for it? What's the point in showing me the offer then I don't understand? How am I meant to know? Nonetheless, why don't staff answer questions? I am a customer I want to know what I'm doing wrong and what I'm eligible for. WASTE OF MY TIME.
This is extremely bad customer service. Also, I do not understand the point in stating "feel free to contact us again if we can further assist" if you're not gonna assist me. Hellooo? I need clear answers please?
This is all a big $#*!ing lie. If filled out 50 different god damn surveys and they never seem to end and I never get the credits I was promised when I first $#*!ing started. On a scale of one to ten I'd give you $#*!s a -37. Suck a $#*!
Tried earning credits for one game (wgt) by installing and playing another game (heros war). Did the 15 levels, screenshot it, went back on wgt. Saw that it was being reviewed (red flag) and screenshot that. Contacted their support and got an automated email back saying it could take a few days. Have never had that problem before, then when I look at my free offer history, it's gone. S rew this company, and screw WGT. Both are straight up scams
I used trialpay.com to gain access to a people search website. After subscribing to Hulu to gain access, Trial Pay sent me a link which was a 404 error page. I emailed them and they told me to contact the people search site. After doing do, I got back a response stating that they have no affiliation with Trial Pay. Ridiculous.
These guys are dirty. Do not follow through on any payments to organizations advertising through trial pay. They will not honor the agreement and you will pay and not receive credits. I made a donation to ASPCA, which I am happy to do anyway but did not receive credits. When I followed up with them, they came up with some lame excuse saying I didn't use their link. I just followed the link they provided.
I have spent all kinds of time trying to get help for credit I did not get. They just send you in circles. They don't want to help you out. Even when you follow the instructions you can't get any help. Don't waste your time!
You can have all the proof in the world you did the task. Then they ask for screenshot for proof in the claim. Yet you cant paste your screenshot where they want. They do this to thwart the fact you completed the offer/task and dont have to pay out. They only want your info... email, personal info to sell to other companies. This is called theft by deception. They decieve you into thinking you get a "freebie" of gems or credits as long as you give personal info. Companies that do this need to be held accountable for there deception.
Sometimes it works, sometimes it doesnt, but when it doesnt you cannot contact any customer service, as you have to be a developer or interested in using as a page to get through to any customer support, especially as the website that the "Support"£ option takes you too just refreshes constantly, cant get anywhere..
To trialpay:
I took up one of your offers and received a MWPro registration code, used it, failed, got this from MWPro:
Re the registration, yes, turns out that key was a very old annual fee key purchased via TrialPay that has long since expired sorry...?
If you wish to use MWpro, you'll need to purchase another key...
Does that mean you took me for a ride?
I regularly play the Pawn Stars game and often used the earn candies feature within the game where you complete surveys, download software etc etc in exchange for gifts. Almost every single time I have completed an offer, Trialpay have failed to honour their agreement without a battle to receive what I am owe. Thing is I am spreading the word all over the net. I would not engage in business with this mob, they are obviously a fly by night company.
Bought the required giftcard... and have not yet received the "instant" credit for the software that I wanted. It's been 2 weeks, and I've contacted them 4 times already. Nothing but false promises to "get back to me". AVOID!
This company, in my opinion, is one of the worst ones I've ever dealt with online. They constantly blame the consumer for their own horrible misleading offers and system. Many of their offers actually don't pay out and they don't specify how many you are actually allowed to do. They have daily limits and actually start banning you secretly from getting instant payouts of rewards. However, they don't tell you this and let you keep completing offers. One day I guarantee this company will fall victim to their own horrible business practices and go bankrupt. I will be laughing somewhere.
I also left a complaint with Playdom to change offer providers. Beware this offer provider at all costs! Look at these guys from Trialpay leaving comments pretending to be random people and boost their score. NO ONE BELIEVES YOU!
Like everyone else here I also got pulled in by their promises of free merchandise. I signed up for an offer for netflix and never received my free items from trialpay. Due to this I am contacting the Attorney General of California's office. I suggest that everyone here do the same. In addition, file complaints with the FTC and Better Business Bureau! That is the only way to stop online scam sites like trialpay.com
Completed an offer through trialPay on Top eleven and did not receive my tokens even though I had completed all requirements and when you try to contact the support through the phone app the message does not get sent and will not leave your phone. Looking at the previous comments this is the norm for this company and they should not be allowed to operate on any sites if they are continuously ripping people off.
Completed the offer from Netflix and as I expected, there was no "instant credit" of the free movie tickets offer. Complied with their request for proof of purchase and still nothing. They are just a scam.
I had an account with them as a software developer (a merchant account then). When people purchased other items a license of my software could be selected as a prize and I would receive a few dollars for that.
Since sales were rare I asked Trialpay to pay me the balance of approx. $50 to my Paypal account and cancel the account. Request it 3 times and never received any answer from them. For me Trialpay is a total scam organization. Keep a distance from them.
Horrible, Horrible, Horrible. I signed up through Trialpay's netflix referral. In this, they were supposed to give me $15 ebay bucks (ebay's reward cash) for signing up for a free trial of netflix. However, when I signed up, even after roughly a month, they failed to give me my promised "bucks". I emailed ebay, trialpay numerous times, and called netflix multiple times.
*Warning, Trialpay has no public customer support # as far as I'm concerned, which is very suspicious.
**Note, this is the same review I posted on resellerratings.com
I can understand what everybody is saying about how the customer support is (ok well bad) I have experienced such times too with this company. HOWEVER! I contacted their customer support, they said it had not confirmed. I was very much sure that I had completed the survey that I was doing. So I sent them another email, and then they gave me the game credits out of good faith. For that, I am giving this company five stars, (I had waited a week for it to be confirmed) I still got the in game credits at the end... so five stars.
Answer: They'll send you an email and you can post them there. I wouldn't hold my breath though as they just sent me an email saying I was sending too many email for proof of completed offers and if I continued they would block me. Now I'm sharing it all over.
Answer: They're trash
TrialPay has a rating of 1.8 stars from 98 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TrialPay most frequently mention customer service and many times. TrialPay ranks 869th among Marketing sites.