I have been a Visualsoft customer for a number of years and have always been impressed by their high level of professionalism and superb attention to detail. We originally entrusted them to redesign our whole website which was a huge leap of faith for us and I can honestly say there has never been a time when we regretted that decision. A special mention has to go to Kevin Richardson who's customer service is amazing. Keep up the good work!

After trying a few other web companies I believe I'm now settled with Visualsoft. They are certainly not the cheapest way of operating your ecommerce but like with anything, you get out what you put in. My business had increased by nearly 500% since moving to them and Carla my account strategist is always pushing for new ways to increase our revenue and performance.

Can't compliment Visualsoft enough. We've had world class customer service, support and couldn't be happier with the new website. Our account manager is both friendly and incredibly productive for us, always trying his hardest to grow our business through every channel. Since making the move to 'Shared Success' ~6 months ago we've been overwhelmed with the sheer quantity of great advice, support and technical information that we've received from the whole team at Visualsoft. 6/5 stars from us!

We approached Visualsoft via the recommendation of business colleagues.

From the get-go, they were professional and immensely helpful in guidance and constructive input into the design and the best way forward for our business model.

Immensely satisfied and happy to recommend their service.

I have had the pleasure of dealing with one of Visualsoft's eCommerce Strategists this morning. (Carla). She was professional, knowledgeable and helpful in assisting me in understanding how my client's site was put together and gave some really good advice on how to improve the User Experience and User Interface. This is my first experience in dealing with Visualsoft, and definitely would recommend them to anyone looking to build a successful eCommerce platform, or alternatively give it their existing store front a revamp. 5 Stars, thank you Carla.

I have been working with Visualsoft for a number of years and have been really happy with the service I have received from my account manager Carla Taylor. We are on the shared success programme and have been impressed with the growth in our business and the personal service received to help us make the most of our website.

We have had a mixed level of support from Visualsoft, without doubt the support need to improve. However, the support we have received from Leigh Davison has been off the scale, this guy is on another level and a credit to Visualsoft. Matty Pearson is also another good one. These people are the reason we haven't gone elsewhere long ago. This is a great company, it needs more great people like these two guys, thank goodness they are there.

Once they get your money, don't expect any level of service or sensible response from anyone that works at this company. A complete shambles from top to bottom. They are far from experts on anything e-commerce, they literally don't have a clue. The system they provide is great in theory, but if anything goes wrong with it don't expect it to be fixed any time soon. Money will be lost and endless time wasted if you sign up to their platform

Leigh Davison resolved a long running and irritating issue that no one else at Visual Soft could. He thought outside the box and used his experience to find a solution. He also has a positive & helpful attitude.

Having worked with many other ecom platforms in the past I was a bit nervous to be using VS initially however the experience has been great - if there are ever any issues (which there are going to be from a realistic perspective!) I am able to feed these back openly without this being any kind of argument and they quickly get resolved. Our key contacts always do whatever they can to assist us and give us honest alternative options to the way we can be doing things - thanks Carla and Chris!

We're a small business based in Middlesbrough and have been with Visualsoft for 3 years now. They held our hand through the build stages, and we were delighted with the finished site. The support we've received ever since has been excellent, the team really seem to care about your business. We've worked with the training team, technical support team and the client success team over our time with Visualsoft and all have been friendly and efficient, with their help we've really seen our online sales grow online, would highly recommend.

Jessica@ Gracie Boo's Boutique

Leigh from Tech Support picked up my ticket request and followed it up with a courtesy phone call to confirm my requirements. He then forwarded examples of the fix for my approval which was exactly what I wanted. This was then made live and all before lunch.

I'll make Leigh my point of contact for support issues after this exception service.

After a slow start, these guys have really upped their game and are now providing an excellent service.
The support we get from Kevin Richardson is exemplary - he really cares about our business and goes out of his way to help us on our e-commerce journey.

Our business has received outstanding levels of service from account manager Kevin Richardson. VS obviously offer a great product but that's only good as the people looking after you after the initial sale

We have had very good customer service and support from VS. Having been with VS for well over 5 years, we have recently moved onto their 'Shared Success' model along with adopting their e-mail platform 'Kickstarter'. We have had great service and communication from our account manager Drew Harrison and hope to continue our positive relationship with VS to help grow our e-commerce business.

We've just launched our new site TuffTogs, which is our second site with visualsoft. In a time where the country is on it's knees, working with the has been a dream. Sam Grady who was our Project Manager was on hand at all times, to oversee, chase and help get our website live on time. She was always polite and friendly and professional to work with.

Our sites are on the 'shared success' platform and once you understand the way the development of your site works and the huge amount of post launch flexibility your site has, you will really benefit.

Of course there are cheaper compnaies around, but Visualsoft really are excellent.

Leigh changed the look and feel of our website by creating a new dropdown navigation of our main menu.
We are very impressed with the final outcome and how quick and efficient Leigh was when doing this for us, thank you again!

Emily
Heaton Catering Equipment

Project manager Kathryn was very helpful and patient throughout the development process and responded back quickly with any queries or concerns.
They have solutions to cater to your needs and requirements and are able to integrate with our existing shop business.

When we were first introduced to Kevin Richardson, our new account manager one of the first things he wanted to make clear was that as far as he was concerned he was a member of my company as much as an employee of VS and that has been true everyday since.
Kevin's work ethic is superb.
I genuinely believe he thinks he is as responsible for our failures as he is proud and delighted of our successes.

Not something that Visualsoft as a company can truthfully say. In that respect
I have been with Visualsoft now for over 11 years. The platform is excellent, the marketing however can be hit and miss. The key to having marketing targets met/exceeded is entirely dependent on the passion, skill and motivation of your strategist, who controls and facilitates your marketing strategy, co-coordinating all members of your team.
After having issues in the past we have finally struck gold with one of the most driven Visualsoft staff members i can recall. I hope he does not move on, because if he does, so will I.
Thanks Kevin

I don't know where to start.

The horrible and super expensive customer service?
The terrible arrogance of the directors?
The revolting website they built us?
The time it took (3 times as much as quoted)
The fact they want a bucket of money to fix things they themselves got wrong?
The abhorrent lock in contract?
The sleazy sales tactics (the SEO one is the best. You get zero for your money)?

Also, take a good look at the latest reviews and how a lot of them are on the same day. Why? Visualsoft writes them or rewards their small circle of customer friends to write them. This was confirmed to me by an ex employee there.

The list goes on but I will leave you with final thoughts:

DO. NOT. TOUCH.