I have been a Visualsoft customer for a number of years and have always been impressed by their high level of professionalism and superb attention to detail. We originally entrusted them to redesign our whole website which was a huge leap of faith for us and I can honestly say there has never been a time when we regretted that decision. A special mention has to go to Kevin Richardson who's customer service is amazing. Keep up the good work!

After trying a few other web companies I believe I'm now settled with Visualsoft. They are certainly not the cheapest way of operating your ecommerce but like with anything, you get out what you put in. My business had increased by nearly 500% since moving to them and Carla my account strategist is always pushing for new ways to increase our revenue and performance.

I have been working with Visualsoft for a number of years and have been really happy with the service I have received from my account manager Carla Taylor. We are on the shared success programme and have been impressed with the growth in our business and the personal service received to help us make the most of our website.

Can't compliment Visualsoft enough. We've had world class customer service, support and couldn't be happier with the new website. Our account manager is both friendly and incredibly productive for us, always trying his hardest to grow our business through every channel. Since making the move to 'Shared Success' ~6 months ago we've been overwhelmed with the sheer quantity of great advice, support and technical information that we've received from the whole team at Visualsoft. 6/5 stars from us!

We approached Visualsoft via the recommendation of business colleagues.

From the get-go, they were professional and immensely helpful in guidance and constructive input into the design and the best way forward for our business model.

Immensely satisfied and happy to recommend their service.

I have had the pleasure of dealing with one of Visualsoft's eCommerce Strategists this morning. (Carla). She was professional, knowledgeable and helpful in assisting me in understanding how my client's site was put together and gave some really good advice on how to improve the User Experience and User Interface. This is my first experience in dealing with Visualsoft, and definitely would recommend them to anyone looking to build a successful eCommerce platform, or alternatively give it their existing store front a revamp. 5 Stars, thank you Carla.

We have had a mixed level of support from Visualsoft, without doubt the support need to improve. However, the support we have received from Leigh Davison has been off the scale, this guy is on another level and a credit to Visualsoft. Matty Pearson is also another good one. These people are the reason we haven't gone elsewhere long ago. This is a great company, it needs more great people like these two guys, thank goodness they are there.

I appreciate Leigh's time and help making the finance options available on our admin.
It was very helpful and makes perfect sense with the new changes he has implemented.

Thank you once again!
Kind regards, Daniel@ Mr Harold

I have been using VisualSoft with two different retailers for the past 7 years, looking through some of these reviews I feel that, yes there are certainly areas for improvement however I don't agree with the fact VS don't care about there customers. I have had many issues over the years, some serious, however all of them have been worked out amicably in the end.

Ecommerce is a particularly complicated affair, it does help if you have an employee who understands various aspects be it design (science behind it), layout, functionality, basic coding knowledge to name a few areas in house; and like any major project you must have someone who can manage the project well your end and liaise with VS at each stage! Don't rush the design stage at the start, its possibly the most important factor be it layout and functionality to overall feel and flow... VS are always happy to make amendments until you are happy! The more accurate the information you give VS the less issues you will run into. The better you manage the project your end the more likely the project will go live on the date stated. Even if you are great in this area there will still be issues (usually as a result of misunderstandings), but you only have to keep on top of it and make sure they understand the issues and they will get them resolved. Any project, what ever it is can always overrun, I always factor in an acceptable overrun period but push VS to keep on target and when there has been an overrun it has been within the allowance I would be ok with because I kept on top of it and them. I should point out I have been through 5 new website projects with VS!. OK so based on the above I am saying don't rely on the account manager at VS to keep on top of it as well as you could yourself... you must manage the project yourself! We have had a different account manager on each of our new website builds and I learnt after the first two to not rely on them as they are dealing with two many clients!

As for customer service costing to much, this is old information, VS know longer charge for minor changes, only extra functionality, design work etc. You do not get charged for things breaking, going wrong through no fault of your own and never have! Other huge improvements in this area is the availability of the customer service teams who are busy working away for us mornings, afternoons evenings and weekends now.

My only gripe has been server speed from day dot, however last year we started using two dedicated servers which has improved it hugely, other than that I would say currently my only issue is hosting charges which I feel could be done in a more clearer with fixed monthly payments for various business sizes.

Other than that yes from time to time something will break on the website as a result of a global change however they have always fixed these issues in a timely fashion and rarely have they been serious... but yes it can be a tad irritating as I do find myself checking over the website frequently to make sure we don't have any unforeseen issues all though you really should anyway especially with third party plugins etc.

Leigh Davison resolved a long running and irritating issue that no one else at Visual Soft could. He thought outside the box and used his experience to find a solution. He also has a positive & helpful attitude.

Having worked with many other ecom platforms in the past I was a bit nervous to be using VS initially however the experience has been great - if there are ever any issues (which there are going to be from a realistic perspective!) I am able to feed these back openly without this being any kind of argument and they quickly get resolved. Our key contacts always do whatever they can to assist us and give us honest alternative options to the way we can be doing things - thanks Carla and Chris!

Thanks to Darran who recently helped improve our returns process. Great support in working through various elements of our new website based returns system. Informative conversations over the phone helped resolve the ticket quicker.
Thank you so much for your assistance!

Once they get your money, don't expect any level of service or sensible response from anyone that works at this company. A complete shambles from top to bottom. They are far from experts on anything e-commerce, they literally don't have a clue. The system they provide is great in theory, but if anything goes wrong with it don't expect it to be fixed any time soon. Money will be lost and endless time wasted if you sign up to their platform

We're a small business based in Middlesbrough and have been with Visualsoft for 3 years now. They held our hand through the build stages, and we were delighted with the finished site. The support we've received ever since has been excellent, the team really seem to care about your business. We've worked with the training team, technical support team and the client success team over our time with Visualsoft and all have been friendly and efficient, with their help we've really seen our online sales grow online, would highly recommend.

Jessica@ Gracie Boo's Boutique

Leigh from Tech Support picked up my ticket request and followed it up with a courtesy phone call to confirm my requirements. He then forwarded examples of the fix for my approval which was exactly what I wanted. This was then made live and all before lunch.

I'll make Leigh my point of contact for support issues after this exception service.

After a slow start, these guys have really upped their game and are now providing an excellent service.
The support we get from Kevin Richardson is exemplary - he really cares about our business and goes out of his way to help us on our e-commerce journey.

Our business has received outstanding levels of service from account manager Kevin Richardson. VS obviously offer a great product but that's only good as the people looking after you after the initial sale

We have had very good customer service and support from VS. Having been with VS for well over 5 years, we have recently moved onto their 'Shared Success' model along with adopting their e-mail platform 'Kickstarter'. We have had great service and communication from our account manager Drew Harrison and hope to continue our positive relationship with VS to help grow our e-commerce business.

We've just launched our new site TuffTogs, which is our second site with visualsoft. In a time where the country is on it's knees, working with the has been a dream. Sam Grady who was our Project Manager was on hand at all times, to oversee, chase and help get our website live on time. She was always polite and friendly and professional to work with.

Our sites are on the 'shared success' platform and once you understand the way the development of your site works and the huge amount of post launch flexibility your site has, you will really benefit.

Of course there are cheaper compnaies around, but Visualsoft really are excellent.

Leigh changed the look and feel of our website by creating a new dropdown navigation of our main menu.
We are very impressed with the final outcome and how quick and efficient Leigh was when doing this for us, thank you again!

Emily
Heaton Catering Equipment