I needed a few changed to our admin and Leigh was about to help with different options. We found solutions that would best work and implemented them quickly. Really pleased with this service. Thanks Leigh
Leigh from Triage and Telephony Support team at Visualsoft, has dealt with our queries smoothly and efficiently. He has gone above and beyond, to help us keep our website up to date. We look forward to growing our website, over the up coming months with the help from Leigh. Thank you for making what is a daunting experience, for most independent retailers, become manageable and enjoyable.
We continue to have a number of issues on the platform but service from Leigh from Triage and Telephony Support team has been excellent, just fingers crossed this continues and goes up the line as he fully understood the issue and spent the actual time to run through it with me correctly.
Thank you
Andrew
We approached Visualsoft via the recommendation of business colleagues.
From the get-go, they were professional and immensely helpful in guidance and constructive input into the design and the best way forward for our business model.
Immensely satisfied and happy to recommend their service.
Development, Support and Hosting.
Good morning Steve,
Thank you so much for taking the time to leave your thoughts, we really appreciate all feedback we receive.
I'm so happy to hear about the great experiences you have had with Visualsoft so far.
Many thanks,
Beth Thompson
Marketing Manager
Ben from the FED Implementations Team in your Review sorted two issues in record time - Literally the same day. Normally it takes a while for a ticket to be implemented.
Thank you.
Ben from the FED Implementations has been a great help to myself since I started my new role. Quick replies with actions taken or step by step information on how to complete the task.
Whenever I have a problem with our website www.miltonsdiamonds.com, more often than not it is resolved straight away. Special Kudos to Leigh Davison who went above and beyond on our latest problems during the busiest time of year. Great communication and speed, what more could you ask for?
Hi Ben,
Thanks for sharing such brilliant feedback, it's always lovely to hear clients having a positive experience with our products and services. We'll make sure we pass the message onto Leigh who I'm sure will be thrilled :).
Kind regards
Rebecca
As an independent jeweller, we needed a website, normally i work on trust but sadly i got my fingers burnt using friends for a website design.
My time is really limited with being hands on in work so it was an absolutely refreshing experience dealing with visual soft.
Computers aren, t my thing but they walked me through the various stages at my own pace, making sure i was happy with everything.
You have a dedicated contact who forms a healthy relationship with yourself so you can speak to them about anything.
The amount of extra advice & help i, ve had at no extra cost has really helped,
Your hand is literally held until the site is working & they stay with you
My account manager is stephen chilton who along with his team have been a fantastic support
Hi Mike,
It's really rewarding to hear of your journey with Visualsoft so far - Thank you for taking the time to leave your feedback. We'll pass your words onto your Client Relationship Manager, Stephen, and wish you every success with your business as we look towards 2019!
Kind regards
Rebecca
Brand Marketing Manager
Having worked with many other ecom platforms in the past I was a bit nervous to be using VS initially however the experience has been great - if there are ever any issues (which there are going to be from a realistic perspective!) I am able to feed these back openly without this being any kind of argument and they quickly get resolved. Our key contacts always do whatever they can to assist us and give us honest alternative options to the way we can be doing things - thanks Carla and Chris!
Good morning Maya,
I hope you are well!
Thank you so much for taking the time to leave this feedback, I'm so happy to hear that Carla and Chris were able to calm your initial nerves and about the great experiences you have had with Visualsoft so far!
I'll be sure to pass your comments across this morning.
Many thanks,
Beth Thompson
Marketing Manager
I can't praise Leigh from Triage and Telephony Support team highly enough!
I contacted him with a problem that I have been having on and off for a couple of years.
He quickly got to the bottom of it and also suggested some changes to the layout, which have definitely made a great improvement to the look of our site.
Thanks again Leigh.
Can't compliment Visualsoft enough. We've had world class customer service, support and couldn't be happier with the new website. Our account manager is both friendly and incredibly productive for us, always trying his hardest to grow our business through every channel. Since making the move to 'Shared Success' ~6 months ago we've been overwhelmed with the sheer quantity of great advice, support and technical information that we've received from the whole team at Visualsoft. 6/5 stars from us!
Good morning Henry,
Thank you so much for taking the time to leave this feedback!
I'm really happy to hear about the experience you have had with Visualsoft and particularly the growth you have seen since moving to Shared Success.
Many thanks,
Beth Thompson
Marketing Manager
Thanks to Darran who recently helped improve our returns process. Great support in working through various elements of our new website based returns system. Informative conversations over the phone helped resolve the ticket quicker.
Thank you so much for your assistance!
Good morning Olivia,
Thank you so much for taking the time to leave this review, we really appreciate your feedback.
I'm so happy to hear about the positive experiences you have had with Darran and Visualsoft.
Many thanks,
Beth Thompson
Marketing Manager
I think they are a very good company-ONLY IF you have lots of money available. Been with them for over 2 years now, and pretty desperate to get rid of their tight control. I am paying tons for things that really shouldn't be charged. After lots of complaining they made everything that takes under 30 min free, but anything slightly longer than that costs you a lot.
So if you are a very successful, rich company, they can definitely do a great job for you, otherwise steer clear because you literally get stuck in their web of paying for every minor change.
Project manager Kathryn was very helpful and patient throughout the development process and responded back quickly with any queries or concerns.
They have solutions to cater to your needs and requirements and are able to integrate with our existing shop business.
Good afternoon,
Thank you so much for taking the time to provide this feedback.
I will be sure to pass on your comments to Kathryn and I'm really happy to hear about your experience so far!
Many thanks,
Beth Thompson
Marketing Manager
Been with Visualsoft for quite a few years now and the support we receive is second to none.
Anytime we need help there a call away, even on a weekend or a bank holiday.
Also can we say our managers Carla Taylor and Chris Hunter are brilliant with us and the help and support from these guys is brilliant.
We would recommend Visualsoft to anyone looking to get a beautiful website and get great support from the team.
Good morning Mags,
I hope you are well. Thank you so much for leaving this feedback, we really appreciate your comments.
I'm so happy to hear about the level of support you have been receiving from Carla and Chris, I will make sure to pass on your feedback to them!
Many thanks,
Beth Thompson
Marketing Manager
Fantastic Prompt service as always.
Ben from the FED Implementations Team got the ticket sorted out in no time.
I have only been a VisualSoft customer for a few months now, but so far it is working out well.
We've been with visualsoft for many years and have seen continued online growth, we use their web build and marketing services and have been very impressed, would reccomend to anyone looking to even start a new site or transfer from an existing provider
Hi Mark,
Fantastic to hear you've been with us for quite some time now and are seeing continued growth for your online business. Thanks for taking the time to leave your comments!
Kind regards
Rebecca
Brand Marketing Manager
Leigh changed the look and feel of our website by creating a new dropdown navigation of our main menu.
We are very impressed with the final outcome and how quick and efficient Leigh was when doing this for us, thank you again!
Emily
Heaton Catering Equipment
Hi Emily,
Thank you so much for taking the time to share your feedback, I'm so happy to hear you are satisfied with the outcome and particularly the help Leigh has provided.
I'll be sure to pass this feedback on to him!
Many thanks,
Beth Thompson
Marketing Manager
We're a small business based in Middlesbrough and have been with Visualsoft for 3 years now. They held our hand through the build stages, and we were delighted with the finished site. The support we've received ever since has been excellent, the team really seem to care about your business. We've worked with the training team, technical support team and the client success team over our time with Visualsoft and all have been friendly and efficient, with their help we've really seen our online sales grow online, would highly recommend.
Jessica@ Gracie Boo's Boutique
Good morning Jessica,
Thank you so much for taking the time to leave this feedback, we really appreciate your comments.
I'm so happy to hear about your experience with Visualsoft over the last 3 years and we look forward to our continued partnership.
Many thanks,
Beth Thompson
Marketing Manager
Visualsoft's homepage is just as good as the work they produce. The site is perfectly designed and showcases the award-winning portfolio of eCommerce websites they have built.
My company hired Visualsoft top produce an eCommerce website for us and the finished product was brilliant. We now have a stylish, cutting edge site which has boosted sales not only online, but in store sales have improved too. Anyone looking for a website design company should check out this website.
Overview
Visualsoft has a rating of 3.7 stars from 141 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Visualsoft most frequently mention fed implementations, account manager and support team. Visualsoft ranks 10th among Ecommerce Tools sites.
At Visualsoft we bring an award-winning platform, cool-thinking creatives, dedicated developers and on-the-pulse digital marketers all under one roof. Whether it's big thinking ideas, campaign generation or technical support, our fluid and flexible service allows us to deliver a unified approach that's suited to you and your unique online strategy.
Did you know? For every £100 spent online in the uk, £1 is spent on a Visualsoft website! If you're ready to grow, we're ready for you.
To find out more visit www.visualsoft.co.uk or alternatively call 01642 633604.
- Visit Website
- Prince's Wharf, Stockton-on-Tees, United Kingdom
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Natalie,
Thank you for your review!
I have passed this onto Leigh and we look forward to speaking with you soon.
We really appreciate you taking the time to share your experience with us:)
Thank you,
Visualsoft