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Visualsoft Reviews Summary
Visualsoft has a rating of 3.7 stars from 142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Visualsoft most frequently mention fed implementations, account manager and support team. Visualsoft ranks 10th among Ecommerce Tools sites.
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Can't compliment Visualsoft enough. We've had world class customer service, support and couldn't be happier with the new website. Our account manager is both friendly and incredibly productive for us, always trying his hardest to grow our business through every channel. Since making the move to 'Shared Success' ~6 months ago we've been overwhelmed with the sheer quantity of great advice, support and technical information that we've received from the whole team at Visualsoft. 6/5 stars from us!
Our business has received outstanding levels of service from account manager Kevin Richardson. VS obviously offer a great product but that's only good as the people looking after you after the initial sale
Good morning David,
I hope you are well! Than you for taking the time to leave this feedback.
I'm really happy to hear about your experiences with Visualsoft, and Kevin in particular! I will be sure to pass on your comments to him.
Many thanks,
Beth Thompson
Marketing Manager
Our company has worked with Visualsoft for 8 years now and am very happy with the service we receive from them. Kevin our account manager has been very helpful and is always on hand for help and advise when needed
Good morning Linda,
Thank you for taking the time to leave us this review, we really appreciate your feedback.
I'm really happy to hear how pleased you have been with the service received from Visualsoft and Kevin - and long may our partnership continue!
Many thanks,
Beth Thompson
Marketing Manager
I have been a Visualsoft customer for a number of years and have always been impressed by their high level of professionalism and superb attention to detail. We originally entrusted them to redesign our whole website which was a huge leap of faith for us and I can honestly say there has never been a time when we regretted that decision. A special mention has to go to Kevin Richardson who's customer service is amazing. Keep up the good work!
Good afternoon David,
I hope you are keeping well.
I really appreciate you taking the time to leave this feedback and I'm really happy to hear about the positive experiences you have had during your time with Visualsoft - and the support you have been receiving from Kevin!
I will pass on your comments.
Many thanks,
Beth Thompson
Marketing Manager
After a slow start, these guys have really upped their game and are now providing an excellent service.
The support we get from Kevin Richardson is exemplary - he really cares about our business and goes out of his way to help us on our e-commerce journey.
Good morning Finlay,
I hope you are well! I'm really happy to hear about the fantastic experience you have had with Kevin and the service provided by Visualsoft.
I'll be sure to pass on your comments to him, we really appreciate your feedback!
Many thanks,
Beth Thompson
Marketing Manager
Been with Visualsoft for quite a few years now and the support we receive is second to none.
Anytime we need help there a call away, even on a weekend or a bank holiday.
Also can we say our managers Carla Taylor and Chris Hunter are brilliant with us and the help and support from these guys is brilliant.
We would recommend Visualsoft to anyone looking to get a beautiful website and get great support from the team.
Good morning Mags,
I hope you are well. Thank you so much for leaving this feedback, we really appreciate your comments.
I'm so happy to hear about the level of support you have been receiving from Carla and Chris, I will make sure to pass on your feedback to them!
Many thanks,
Beth Thompson
Marketing Manager
Having worked with many other ecom platforms in the past I was a bit nervous to be using VS initially however the experience has been great - if there are ever any issues (which there are going to be from a realistic perspective!) I am able to feed these back openly without this being any kind of argument and they quickly get resolved. Our key contacts always do whatever they can to assist us and give us honest alternative options to the way we can be doing things - thanks Carla and Chris!
Good morning Maya,
I hope you are well!
Thank you so much for taking the time to leave this feedback, I'm so happy to hear that Carla and Chris were able to calm your initial nerves and about the great experiences you have had with Visualsoft so far!
I'll be sure to pass your comments across this morning.
Many thanks,
Beth Thompson
Marketing Manager
Great service great value. Been using VS for nearly 10 year excellent work and good value for my business.
Hi Dale,
Thank you so much for taking the time to leave this feedback.
I'm really happy to hear about your experience with Visualsoft over the last 10 years and long may our partnership continue!
Many thanks,
Beth Thompson
Marketing Manager
Great support today from Leigh Davison, resolved many a question from my lengthy call today. Thanks!
Good morning Rebecca,
Thank you so much for taking the time to leave this feedback. I'm so happy to hear about the experience you had with Leigh today and will be sure to pass on your comments.
Many thanks,
Beth Thompson,
Marketing Manager
Leigh is an awesome technical support - he not only resolved my issues, but explained how I can improve the way I do things with the site. Very quick to answer the phone and resolve my issue.
Hi John,
Thank you so much for taking the time to leave this feedback, I'm really happy to hear about the experiences you have had with Leigh.
I'll be sure to pass on your comments to him.
Many thanks,
Beth Thompson
Marketing Manager
Leigh Davison resolved a long running and irritating issue that no one else at Visual Soft could. He thought outside the box and used his experience to find a solution. He also has a positive & helpful attitude.
Good morning Adam!
Thank you for taking the time to leave such a lovely review. I'm really happy to hear about your positive experience and that Leigh was able to resolve the issue for you! I will be sure to pass on your feedback to Leigh.
Many thanks,
Beth Thompson
Marketing Manager
Project manager Kathryn was very helpful and patient throughout the development process and responded back quickly with any queries or concerns.
They have solutions to cater to your needs and requirements and are able to integrate with our existing shop business.
Good afternoon,
Thank you so much for taking the time to provide this feedback.
I will be sure to pass on your comments to Kathryn and I'm really happy to hear about your experience so far!
Many thanks,
Beth Thompson
Marketing Manager
We're a small business based in Middlesbrough and have been with Visualsoft for 3 years now. They held our hand through the build stages, and we were delighted with the finished site. The support we've received ever since has been excellent, the team really seem to care about your business. We've worked with the training team, technical support team and the client success team over our time with Visualsoft and all have been friendly and efficient, with their help we've really seen our online sales grow online, would highly recommend.
Jessica@ Gracie Boo's Boutique
Good morning Jessica,
Thank you so much for taking the time to leave this feedback, we really appreciate your comments.
I'm so happy to hear about your experience with Visualsoft over the last 3 years and we look forward to our continued partnership.
Many thanks,
Beth Thompson
Marketing Manager
We have had a mixed level of support from Visualsoft, without doubt the support need to improve. However, the support we have received from Leigh Davison has been off the scale, this guy is on another level and a credit to Visualsoft. Matty Pearson is also another good one. These people are the reason we haven't gone elsewhere long ago. This is a great company, it needs more great people like these two guys, thank goodness they are there.
Hi there John,
Thank you so much for taking the time to leave this feedback - we take everything on board and really appreciate your comments.
I'm really happy to hear how pleased you have been with the service received from Leigh and Matty, I will be sure to share your comments with them this morning.
I'd be interested to chat with you regarding support and how we can further improve the level of support provided. If you would like to discuss this further, please feel free to contact me on beth.thompson@visualsoft.co.uk and I will make sure any feedback provided makes its way to the right people.
Thank you again!
Beth Thompson
Marketing Manager
We've just launched our new site TuffTogs, which is our second site with visualsoft. In a time where the country is on it's knees, working with the has been a dream. Sam Grady who was our Project Manager was on hand at all times, to oversee, chase and help get our website live on time. She was always polite and friendly and professional to work with.
Our sites are on the 'shared success' platform and once you understand the way the development of your site works and the huge amount of post launch flexibility your site has, you will really benefit.
Of course there are cheaper compnaies around, but Visualsoft really are excellent.
Good morning Nick!
Thank you so much for taking the time out of your day to leave such lovely feedback.
It's wonderful to hear about the experience you have had with Sam and Visualsoft - I will be sure to pass on your feedback to her this morning!
Many thanks,
Beth Thompson
Marketing Manager
Jay from VS technical support was super helpful and very quick in dealing with our ticket today. Thank you
Hi Dean,
Thank you so much for taking the time to leave this review, I will pass on your feedback to Jay and I'm really happy to hear how pleased you were with the level of service provided.
Many thanks,
Beth Thompson
Marketing Manager
Darran helped us change the look and feel of our website to our exact requirements in a timely manner that was greatly appreciated.
Hi Christopher,
Thank you for taking the time to leave such fantastic feedback, it's really appreciated.
I'll be sure to pass on your comments to Darran, it's great to hear how he supported you in such an efficient and timely manner.
Many thanks,
Beth Thompson
Marketing Manager
After a frustrating error on our site it was all sorted and fixed quicky, great service. Thank you to Darran from Visualsoft Tech Support
Morning Gianni,
Thank you for taking the time to leave this feedback.
I'm so happy to hear that Darran was able to resolve this quickly for you - I'll be sure to share your comments with him!
Many thanks,
Beth Thompson
Marketing Manager
Leigh changed the look and feel of our website by creating a new dropdown navigation of our main menu.
We are very impressed with the final outcome and how quick and efficient Leigh was when doing this for us, thank you again!
Emily
Heaton Catering Equipment
Hi Emily,
Thank you so much for taking the time to share your feedback, I'm so happy to hear you are satisfied with the outcome and particularly the help Leigh has provided.
I'll be sure to pass this feedback on to him!
Many thanks,
Beth Thompson
Marketing Manager
Leigh from Tech Support picked up my ticket request and followed it up with a courtesy phone call to confirm my requirements. He then forwarded examples of the fix for my approval which was exactly what I wanted. This was then made live and all before lunch.
I'll make Leigh my point of contact for support issues after this exception service.
Hi Timothy,
It's great to hear you're happy with the support services you have received from our team and particularly, Leigh. Thanks for sharing, we'll be sure to pass your words on!
Kind regards
Rebecca
From the business
Don't choose between platform or marketing. Choose the UK's most complete eCommerce ecosystem to grow your business online.
At Visualsoft we bring an award-winning platform, cool-thinking creatives, dedicated developers and on-the-pulse digital marketers all under one roof. Whether it's big thinking ideas, campaign generation or technical support, our fluid and flexible service allows us to deliver a unified approach that's suited to you and your unique online strategy.
Did you know? For every £100 spent online in the uk, £1 is spent on a Visualsoft website! If you're ready to grow, we're ready for you.
To find out more visit www.visualsoft.co.uk or alternatively call 01642 633604.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning Henry,
Thank you so much for taking the time to leave this feedback!
I'm really happy to hear about the experience you have had with Visualsoft and particularly the growth you have seen since moving to Shared Success.
Many thanks,
Beth Thompson
Marketing Manager