Visualsoft

I started with Visualsoft in November 2015 using their adwords marketing management, it took a month to set the account up which I was charged a £500 sign up fee and £500 for the first month, 6 months later I had spent over £7000 with no sales. I was told by visualsoft they where brand building the website and to keep going and eventually it would lead to sales, it never did. I constantly communicated and asked why it was not selling and was told this each time. They even provided a website review (which was very unprofessional).
After leaving a complaint online I was offered an additional 3 months of adwords account management and social media management for free, which turned out to be useless. Again when the website didn't sell I was told it was brand building and to carry on.
It is now July the 21st 2016, after becoming frustrated with only 3 sales on the website (my products where being sold elsewhere). I contacted a few other honest marketing companies, who told me the reason it was not selling was because of the website, not the advertising, they also said they would not accept me as a client because of this fact, Visualsoft happily charged £500 a month + vat and carried on regardless (they also locked me into a 6 month contract, which was initially supposed to be 12 months). Even after hours of calls they did not think to mention it was because of the site and let our company spend thousands on advertising.
They do not pay any attention to your specific business and just have standard packages they implement no matter what industry you are in (our business is luxury leather handbags and accessories).
Our marketing budget is now nearly non-existent, it started at £10,000, we had realistic expectations to break even in the first year, but have now been nearly bankrupted due to using Visualsoft and their services.

We are very pleased with the look and features of our website. Having looked at loads of website developers we found that Visualsoft offered the best service. We did see some cheaper options but did not like there portfolio's and with a lot of features missing that Visualsoft include; we also like the fact we can add more features as we go on.

The design team are great as well full of creative ideas that help drive KJ Reptile Supplies, with new promo units and anything we would like adding to the site.

While the website is being built you are kept up to date with an e-mail each week telling you what has happened that week, what is required from yourself and what is going to happen the following week.
The Customer Service you get are second to none, normally answered the same day or next working day, in some cases I have had reply's late at night. Any problems are quickly sorted and promptly. We are always greeted and feel welcome by the very friendly safe, we even talk to one of the directors them self, which is rarity.

If you are looking to upgrade/ get something added to the site the friendly team are there to help via the great ticket system they use. We love the way they do not push you into getting anything you don't need and give you friendly helpfully advice.

Visualsoft also have a number of marketing ideas and concepts that we are sure to take advantage of soon, such as SEO, PPC etc.

We are also looking at using Visualsoft to integrate E-Bay and Amazon into KJ Reptile Supplies, at very affordable prices, along with this we would be looking at getting Visualsoft to design our Ebay store.

If you are looking for a new website/ e-commerce store look no further and send these guys a message, so much so that we have some future projects planned and would look no further then to Visualsoft.

New feature was added to the website swiftly and with great communication by Ben from the FED Implementations Team. Top class service.

Been with Visual soft for a few years now, great service most of the time,

Outstanding customer support from Ben@ the FED implementations team!

Joe

Needing to add some bits to our account and spoke to Jay from Triage & Telephony Support, was quick to help and resolved matters promptly.

Thanks.

I inherited this awful platform in my current role as ecommerce manager. Having been a web designer with extensive experience using a variety of different ecommerce platforms I can categorically state that this is the worst platform I have ever encountered. It appears to be based on OSCommerce which is very old code and they cannot keep up with superior open source developments like Shopify and Magento.

They charge for things that you should be able to do yourself, you have little control over the website and if you have an issue you have to create tickets, they are very slow to respond to these, ecommerce thrives on being able to make changes quickly, forget that with VS.

One of the major issues with the platform is the speed, ecommerce lives and breaths on how fast you can display your website, VS is by far the worst performing platform for speed. This is killing conversions and Google rankings.

Using the back end is the slowest performing page load I have ever experienced, you have to literally wait over 30 seconds for pages to update which when you have a few people working on the back end at the same time makes this even worse. Getting anything done is a process of extreme tedium and frustration.

Random breakages are a regular occurrence, when they make changes to the core code they cannot test and this results in breaking or having detrimental effects to other websites and templates on their platform, they seem to be constantly firefighting and correcting breakages.

My advice to senior management is to move away from this platform.

If you are an SME and want to take a business online and sell do not use this company. They will steadily be losing business and eventually this company will cease trading as they cannot compete with superior platforms currently available.

If you want an angle from the people who work in IT on this platform look no further than previous employee reviews on glassdoor and see how the devs regard the working practices, infrastructure and quality of this platform and organisation.