website thubmnail of TrialPay
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California
1 review
6 helpful votes
Follow Anna H.
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I completed an offer with Discover Card going directly through an affiliate of their site. I completed all the steps and was approved, but I never got my special rewards for signing up that they promised. I contacted them and the affiliate many times, and then they didn't contact me for about a week. I decided to email them again, after which they said, sorry, but we don't think you used our site to get your rewards. I told them I did, and they said basically no you didn't so you get no rewards only after another few days of no responses. NEVER TRUST Trial PAy because they are horrible on their records and customer service.

Date of experience: August 15, 2013
Illinois
1 review
6 helpful votes
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SCAMMERS
May 31, 2016

Their system is so corrupted on listia! You can have 20 screen shots of proof and still not good enough! They are the worst yet!- I have been blocked because so many admins have had to credit my account! Seriously? Why would that be my fault for their faulty system! And they also like to say some of their offers are free until you enter info and the last page is wanting payment! They are total SCAMMERS just do your self a favor and don't do do their scamming surveys from any sight!

Date of experience: May 31, 2016
Virginia
1 review
3 helpful votes
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I've used trialpay on occasion since 2007. In the early years, they fulfilled their promises and delivered the software flawlessly upon completion of the offers. Recently I put in an order for book collector software "collectorz.com" and when I did not receive my order I contacted trialpay.

The responded that I was using two different accounts (complete bull) and that I was not eligible to receive the product.

I think they are losing money and ripping off their customers. Stay away, far away. I think we should just pay for the software directly to the good companies that create it.

Date of experience: January 15, 2012
Nebraska
2 reviews
247 helpful votes
Follow Jayne E.
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This site is (sorta) like ebates except they are part of gaming sites. They are the ones who have you watch videos or buy products or sign up for subscriptions and when you do they give you coins gems etc. they will say click here for 3 gems and either you wont get the gems because their system didn't catch it right, like some on vegas world they have you give 50$ to a carity and promise gems INSTANTLY but you wont get the 3000 gems because they then want you to jump through more hoops to get them. They tire you out like a pack of hyenas. Someone in authority needs to investigate these companies they are defrauding gamers a lot.

Date of experience: September 3, 2015
Louisiana
1 review
10 helpful votes
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Horrible
April 1, 2014

Horrible. Lying and cheating site.

I completed an offer for free Fandango ticket by clicking on the offer (for Hulu Plus). Never got my free ticket. So contacted them and they said my completion of the offer was not eligible for credit. When I followed everything exactly.

They are a lying site. DO NOT TRUST THEM

Date of experience: April 1, 2014
New York
1 review
6 helpful votes
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Totally Useless
June 26, 2016

If I could give this website a -5, I would. I've had problems in the past with collecting credits for completed surveys etc, but learned to take screenshots of everything I do for them, as proof. However, they have sunk to a new low. I attempted to report a problem to them today and now they have made the captcha impossible to solve. You are given a grid with 6 or so, tiny, blurred pictures. You are told to pick "the ones that show street numbers". Most of them have numbers, but you are supposed to decipher which ones show STREET numbers. It doesn't matter what you choose, you will be wrong. Then they give you another 6 pics and you are told to pick "the ones that show rivers". Most of them have some sort of body of water but you are expected to figure out which ones are RIVERS... When you fail that one (& they make sure you do) the next 6 pics are of buildings and you need to decide which ones are store fronts. And on and on and on... Unbelievably frustrating and unbelievably low on their part.

P.S... I finally found an email address to contact support. It bounced. That address does not exist..

Date of experience: June 26, 2016
GB
1 review
3 helpful votes
Follow Jamie R.
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Have done 4 offers over the last week non worked... spent about £80-£90 wanting credits on my game still have not recieved a single reply from them i met EVERY req i always check i meet them. Im going to take further action soon i have not had a single reply to any of my emails they cannot even do that.

Date of experience: January 30, 2012
California
1 review
4 helpful votes
Follow Jim J.
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Completed the requirements for a Facebook game. When I reached the requirements, nothing happened. Didn't even get a confirmation email. Didn't get my credits. TrialPay is a scam and a waste of time.

Date of experience: January 14, 2017
Vermont
2 reviews
7 helpful votes
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What a pain. What a runaround. I have been asked to submit screen shots from my computer to prove my participation. They have posted a fraudulent statement on Listia. Sadly, I believed the statement and did the offer.
Will be contacting BBB soon.

Date of experience: May 8, 2016
Texas
1 review
8 helpful votes
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I am a member of a points/credits for merchandise site (you do surveys, watch videos or other activities to get points which you can then redeem for Pay Pal cash or various merchant gift cards) and Trial Pay is one of the "special offer" companies that allow you to use to earn points with. Of ALL the companies listed on the offer wall, Trial Pay is the ONLY one that NEVER pays out. I have only been a member of the other site for two weeks but in that time I have completed 4 Trial Pay offers and each time I had to contact customer service, provide screenshots and email proof that I completed the offer before being credited, despite their claims that the offers credited "instantly". TrialPay is a total and complete scam in my opinion. One offer not paying? Technical glitch. Two? Weird coincidence. ALL FOUR? Proof TrialPay is a scam.

Date of experience: August 20, 2014
Florida
1 review
3 helpful votes
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Waste of time
March 17, 2018

I even take screenshots and ya'll don't give me credits... pointless, unclassy, trashy company! Do you guys even read my SCREENSHOTS? Like whats the point of asking you to read them?

Date of experience: March 17, 2018
Massachusetts
1 review
9 helpful votes
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Don't trust this site or the people who run it. They are liars, thieves, and just over all completely ignorant. Unbelievably enough, the BBB says this is an accredited company and gave this company an A+ rating. Is it bad enough the BBB is accrediting a company that lies and cheats their customers? Or is it even worse that the BBB is just as ignorant and sly as Trialpay?

Date of experience: July 31, 2014
Mississippi
1 review
6 helpful votes
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If I only clicked on the offers, then why in the hell is my INBOX flooded with emails from offers that I have completed? Huh? And what's up with the bogus support link? I have completed dozens of offers and haven't got paid for not one single offer... What really got me is that I DOWNLOADED Real times player November 27,2015 where are my 3,948 credits?

Date of experience: December 2, 2015
GB
1 review
6 helpful votes
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Signed up to a subscription through trialpay to get a copy of WinX DVD copy pro. Never got my software or a response from emails!
Despite my subscription going through and a successfully signup/subscription taken out through trial Pay, the site never provided me anything. If I loges on to the trial-pay sight went to the purchase, it says it was not completed and I had to sign up for another subscription

Date of experience: August 14, 2014
Spain
58 reviews
312 helpful votes
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I have used the services of TrialPay to obtain licensed version of Roboform, Trillian Astra and Kinoma Play for my mobile. Completed the offers they required ( most were just signing up to a service) and received a free licensed version of the software I wanted. No issues so far.

Date of experience: April 13, 2010
Texas
1 review
2 helpful votes
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Waste of time
July 28, 2017

Completed offer for a free movie ticket
No reward and no support contact info
They must getting rich taking advantage of people

Date of experience: July 28, 2017
Canada
1 review
10 helpful votes
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Scam Artists!
June 19, 2015

My credit card was billed THREE times for their Disney Movie offer and was never credited back, I did not receive bonus points for play as promised, nor did I receive a confirmation of my order, rather I received errors saying the order could not be processed and to try again. Foolishly I thought perhaps it was my cards so tried three and all three were billed. After SEVERAL emails with NO response whatsoever I have given up. This business is total BS. DO NOT USE!

Date of experience: June 19, 2015
New Jersey
1 review
6 helpful votes
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Well, I decided to renew my domain registration via GoDaddy (via a trailpay link) on Facebook. Did everything to the letter, but the Trailpay just showed a "view", not a purchase. Emailed their support my confirmed receipt from GoDaddy. Received confirmation that they got it one day later. Two additional days later, they email back that GoDaddy said that I didn't meet the terms of their offer.

I emailed Trialpay back that they've now SCR%$%d me as the terms of the offer prohibited me from using any coupons AND that I had to be a new customer. So, not only did I NOT get what I was supposed to for my $30, but it cost me more $$ than it would have to accomplish the same task WITH coupons.

Date of experience: January 11, 2011
New Jersey
1 review
6 helpful votes
Follow Lou L.
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There are SOME times when I'm able to successfully complete offers (my main sites direct me to Trialpay) and be awarded currency, but there are also many times where I exit, something goes wrong, I try to go back to the page, and Trialpay says its "temporarily available after JUST using it, or that I need to click on another offer...

Date of experience: December 18, 2014
Germany
1 review
4 helpful votes
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Its so good!
October 16, 2013

Its so good! I love the concept and all. It is available on many services that I use which I dont wanna pay 4. I cant understand what the others are bragging about. Shut off haters.

Date of experience: October 15, 2013

Overview

TrialPay has a rating of 1.8 stars from 98 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TrialPay most frequently mention customer service and many times. TrialPay ranks 869th among Marketing sites.

service
9
value
8
shipping
3
returns
5
quality
7