TrialPayReviews 96

Tried earning credits for one game (wgt) by installing and playing another game (heros war). Did the 15 levels, screenshot it, went back on wgt. Saw that it was being reviewed (red flag) and screenshot that. Contacted their support and got an automated email back saying it could take a few days. Have never had that problem before, then when I look at my free offer history, it's gone. S rew this company, and screw WGT. Both are straight up scams

I get no payment in about 95% of the offers.
To even get some i contacted the support with screenshots.
I got a bit of what i should get and then i got that message:

"[...]Based on your transaction history, our team has been manually crediting your offers at an abnormally high rate [...] Please note, additionally, that our team reserves the right to disable access to TrialPay offers if you continue to submit receipts to our system.[...]"

Shame on this fraudulent company
Get money for advertisements, but just annoy customers!

I complete an offer and I'm not even eligible for it? What's the point in showing me the offer then I don't understand? How am I meant to know? Nonetheless, why don't staff answer questions? I am a customer I want to know what I'm doing wrong and what I'm eligible for. WASTE OF MY TIME.

This is extremely bad customer service. Also, I do not understand the point in stating "feel free to contact us again if we can further assist" if you're not gonna assist me. Hellooo? I need clear answers please?

They rarely ever come through on giving you your credits. They also NEVER qualify you for any of the surveys after they've asked you a lot of questions to see if you qualify which might as well be a survey in itself... just bad service.

EDIT 8/29/2016: It's annoying as hell to have to have screenshots for everything, but they have done right by me recently as long as I have a screenshot for proof of completion. Note: They won't send you a confirmation email and most of their credits will not accept your completions so you have to use their support tab, but I finally got a huge load of credits that were withheld from me for a while.

9/26/16: Now, they WILL NOT give me credits ever for any offer I prove completed... Look at the photo for the email they sent me.

10/10/2016: I had to open a complaint, but I finally got some help and they have said they will not ever do this again and they agreed I'm an honest person so we shall see. Still working it out.

If I could give this website a -5, I would. I've had problems in the past with collecting credits for completed surveys etc, but learned to take screenshots of everything I do for them, as proof. However, they have sunk to a new low. I attempted to report a problem to them today and now they have made the captcha impossible to solve. You are given a grid with 6 or so, tiny, blurred pictures. You are told to pick "the ones that show street numbers". Most of them have numbers, but you are supposed to decipher which ones show STREET numbers. It doesn't matter what you choose, you will be wrong. Then they give you another 6 pics and you are told to pick "the ones that show rivers". Most of them have some sort of body of water but you are expected to figure out which ones are RIVERS... When you fail that one (& they make sure you do) the next 6 pics are of buildings and you need to decide which ones are store fronts. And on and on and on... Unbelievably frustrating and unbelievably low on their part.

P.S... I finally found an email address to contact support. It bounced. That address does not exist..

You can have all the proof in the world you did the task. Then they ask for screenshot for proof in the claim. Yet you cant paste your screenshot where they want. They do this to thwart the fact you completed the offer/task and dont have to pay out. They only want your info... email, personal info to sell to other companies. This is called theft by deception. They decieve you into thinking you get a "freebie" of gems or credits as long as you give personal info. Companies that do this need to be held accountable for there deception.