DishNetworkReviews 31

I originally wrote a review on March 28,2023, about Dish's gimmick of not allowing customers to cancel their service. I was not even able to get ahold of anyone in corporate office. Only a couple of days after that review was posted, I received a call from a gentleman from the corporate office. He explained how everything is really messed up because of a huge cyber attack. I understand this sort of stuff happens in today's world. But that still doesn't account for REALLY BAD customer service. I explained that we had been trying on and off for over two weeks to cancel this service. But the last three/four days, we sat on hold for hours. It was after that I made the first review. During this phone call, I was advised that since we had always been in good standing with them, he was going to credit me back the two weeks from March 28th and make our cancelation effective immediately but also credit us back two weeks from March 28. He advised that he would zero out our account and that there would not be another bill. The next thing sort of floored both my husband and me because we had never heard of anything like this before. This gentleman informed us that we didn't have to send the equipment back. We did, however, because they did send us a box to return their stuff. But we learned today they are charging us $20.00 for the box they sent us to return their stuff. And they are billing us from March 20 through March 29th. Add to that, Dish did not send us any bills. Then to my surprise, yesterday, I got an E-mail from a collection company about the money we owe Dish. Yep, I still say they have a gimmick going on. All we want is what is right. If you owed this, we would pay this, but we don't owe this I wish the gentleman from corporate would put notes on my account and fix all of this like he said he was going to do. Because calling them and trying to talk to anyone or get someone to listen to you, well, just say don't even try all it does is get you more upset.

We had been a customer for over 22 years and now we left because of price hikes. Dish reps always say thank you for being a valued member for over 22 years blah blah blah. I returned the equipment and then they send an email stating the equipment was overdue and were charging me and additional $438.

You are forced to call them or use their chat, they do not accept email, however they can email you. The email they send you will not accept incoming email. How hypocritical and it makes me wonder how this may violate the American with Disabilities Act.

I notified the Colorado attorney general (Colorado is Dish's HQ), and FCC and low and behold got their customer retention department's attention. If you ever have a problem notify your US Senator's office.

My mother was moving to another state so she called the numbers from the local phonebook, called 5 numbers till she got one that would help her, none of them offered to give the number she needed and one said she would disconnect her now if she called her again and hung up on her. Mom only called her once and the woman was rude to her. Mom got to her new place, they didn't show up or call. She made another appt and they came and hooked the TV up but the next day it stopped working, that was 2 weeks ago. We left messages with the guy and received no response back. We are sending equipment back and going with Spectrum. Hopefully they won't be as rude as Dish. Dish has gotten rude and uncaring!

I have been a loyal customer for around 8 years. They didnt even attempt to give me any money back while missing one of the main channels. I waited 4 months to see if they would do the right thing ethically and credit my account. They didn't, I had to call them. Clearly putting profits ahead of customer value. They lost me as a customer, can't wait to sign up with Directv

By this time next year, I will not have Dish. No NBC, and just before Christmas they took away Hallmark when I watched it before. No cut in bill tho. Hate Dish.

When i called because i lost my signal 2 weeks in a row due to rain and wanted to cancel they sent out a technician to check to make sure the satellite was working properly. It was. I called again to let them know I was not happy with the service and I wanted to cancel it... I was LESS THAN 1 MONTH in on the contract and they wanted to change me early termination fees. I find that ridiculous. I had direct tv for 7 years and a handful of times did i lose signal. Here in the qst 2 weeks I lose it twice and they won't cancel the contract without the 400 or more in early termination fees. If you want to get this service I would recommend checking with neighbors and friends in your area and make sure they don't lose their signal to weather, drive around look for dishes if you're not seeing them don't get it. It is not worth the headache.

Sales rep promised Dish would work with my smartTV. It does not work with LG smartTVs. That in and of itself didn't make me mad, I thought, easy mistake. But when I called a couple days after installation to say "yeah, it doesn't work like you said it would, I'll need to cancel" they informed me that even though the product could not do what they said it could, they would still charge me $400+ in early termination fees to cancel. Are you kidding me? How has no one taken these guys to court yet? I'm stuck with a product I can't use for a year. If you are thinking of buying, Don't do it! It's not worth the risk, something goes wrong-even on their end-and they will stick it to you. There is no desire to be fair or make the customer happy.

I had Dish for a time and then I closed out and my service was stopped in a matter of a day or less. Then I got a bill for the next month. When I inquired they said they had switched carriers and that I had to do it through Sprint. I called Sprint and got run around and around and around and back to Dish and back to Sprint and this went on for HOURS per day for a couple of weeks. I thought I was going to have a stroke at times. One time I literally told my story through FIVE transfers and the fifth guy actually knew just whom I needed to speak to and transferred me to... the first guy. This went on and on and finally Dish said it was okay, forget about it. Understand, my SERVICE was disconnected all this time. One person felt so bad she put me back to the CEO office and the exec only wanted to talk about WHO let me get back there to him and, yes, it made perfect sense to him that they could understand my disconnect notice well enough to cut off my service but still charge me.

About 5 years later I moved and tried to get Dish installed. They had me for TWO months back bill... they never had fixed it like they said. So, me being an easy going trick, sighed, Okay... and I paid the 129.00 that they were stealing from me for two serviceless months. Then the guy told me I'd have to pay a 100.00 (99.99) installation fee because I was, "delinquent."

I was a teacher and I taught quality and used examples like Netflix: GOOD company and Dishnet: AWful company. Sued in 48 states and lost every one. Whatsa matter? Couldn't screw Alaska and Hawaii?!

I have been having dish for years because of my parents, but I regret it.
1. They give you one amount and later charge you another.
2. They put you in long contracts for 2-3 years and prices go up.
3. Do not do automated payments because they will be taking more than agreed from your account and will charge all kinds of fees.
4. One time I was making a payment and during the transaction I received a call. So I went back and continue my payment. When I look at my account I noticed that I had 2 payments made to dish 2 minutes apart. I did not click submit payment the first time for it to go through. I called to request a refund and they refused.
5. My money was taken out my account without my permission for a delayed payment. That's not right. I could have paid the fees myself, but they did not had the right to take again refused to returned my money.
I have been very unsatisfied with Dish Latino service.

Just cancelled my service after 2 months of service. I prefer to pay the required $476 fee than to do business with a dishonest business. Dish Network sent me a mailer offering a $100 dollar Visa card to become a new customer. They said it would take 6 to 8 weeks for me to get the card. After talking to them two months later, their management called me a liar. They said that the offer had expired and I was not telling them the truth. They are a business that does false advertisement to get customers. This experience has been horrible and distressful to me and my family. Today is November 21,2019 one week before Thanksgiving. Hope they can enjoy stealing our money. We will never do business with them again.

Dish came highly recommended and for the first 5 months, we were happy with the service we received. Recently while living in California, our reception began going from HD to Analog back and forth and showing codes of 12-12-11,11-12-11,005,120,015A and 004, to the point we can't watch even one program continuously.

We have called DISH representatives twice. The first representative was very nice, however wasn't sure what to do to help us. At this point, we felt it was a problem with our Wingard G3, and we were going to contact Camping World where we purchased it. After arriving in Texas, reading DISH reviews from other RVers, we realized we weren't the only ones experiencing this problem. We again contacted a DISH representative. This time we were told that this is a software problem that is being worked on, however the representative had no suggestions for us as to when this issue would be fixed. We continue to experience the same issues, as do others, and we continue to pay our bill, while being frustrated with this issue and unable to watch our favorite programs. HELP! We are VERY frustrated to say the least, and we may need to change providers if this issue isn't resolved soon. The problem began on April 23,2019. When will this be remedied?

I paid their every increasing prices long enough. Finally my husband and I cancelled with Dish. We were charged for terminating our agreement early - an agreement that we didn't even know we had. We had been customers over 25 years. In the middle of disputing this charge - they sent our account to Collections! I had never been late on a bill, I had just not paid the termination fee yet as I was asking for clarification. Thanks so much Dish for dinging my exemplary credit report.

I have been a Dish Network customer many years ( est. 12-14 yrs). About 8 months ago, the receiver went to "receiver heaven" in our living room. Called and they sent a replacement that was a little different from the older, broke one which we returned in their box. But this new receiver is "JUNK". And now after 6 or 8 Dish Network techs have been out here, the piece of junk STILL has the same problem ( looses signal).
If I was not married I would jerk this junk out and off my house and shoot it with a shotgun, bc it is pure jJUNK... made In Mexico.
My advice to anyone is DONT BUY DISH NETWORK & think hard before you get married!
:)

Me and my boyfriend upgraded as a x-mas present to the hopper the joey and the two mini jellys. We been with dish network for over 20 years. My sister was telling me that she got direct t. V and the specials they was offering and that's why we upgraded from two old receivers to the new equipment. I recorded the conversation and the recap making sure that the bill was going to stay the same unless we order something on demand. Agent Agreed that we would only pay $58 and some change before taxes. She did say we would see a one time fee of $15 for equipment upgrade. We Agreed So we get our bill in February and they charged us $76 on our bill. I called customer service loyalty department played the recording of the conversation me and the rep had agreed too. She put the sup on the phone I don't believe he was a supervisor he was rude did not want to listen to the recorder or nothing. He said there's nothing he could do I recorded him being rude and nasty to me too. I called again recorded the conversation and the lady was willing to give me a $10 credit for 6 months I was so upset I hung up because I was going to look for a different provider. She said if we still we want the offer it will still be in the notes for us to receive it. I called again today got another rude agent didn't want to help didn't want to offer anything and he said we exhausted our discounts. I told him I'm going to exposed them for the liars they are and all them should loose there jobs and a law suit should be filed because of there improper training and misleading false advertising that they tell there customers. I tried to reach corporate but all I heard music waiting and waiting and waiting to speak to someone. Also I'm going to do a report with 2 wants to know and I already reported this to Fox 8 Please people Record all your conversations with anyone because these reps will lie just to get credit or a bonus for any deals or promos you agree too. I use to work as a rep and a quality inspector and you would not believe these lies these people will tell I'm also going to do a video on my you tube channel of the recordings so yall can hear I will update it by 02/19/2016. My youtube channel is Kelly MoneyBagz/youtube.com