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Because of my original review on this site, and because I responded when Rocket Lawyer reached out again, my son was given a full refund for all the monthly charges that we considered to be in error. Honestly, I was doubtful when they told me they were trying to improve their Customer Service, but they came through and kept me informed at every step during the refund process. My now 5 stars is for the Customer Service.
I left a review yesterday, received a response, followed instructions and called in as requested. An RL rep was going to see if they could rectify the matter. They couldn't do any sort of a refund because the charges in question were over a year old and their system wouldn't "let" them. Really? Rocket Lawyer doesn't have the means or technology to issue a credit to a credit card or write a refund check at any time? They did offer me a free membership - NO THANKS! But to anyone reading this - CALL IN QUICKLY IF YOU GET CHARGED ON YOUR CARD IN ERROR AFTER THINKING YOU'D CANCELED YOUR MEMBERSHIP. They didn't argue the fact that their emails and billing processes were misleading. I simply couldn't get a refund because the charges were so old. Stay away if you haven't done any business with them yet, and if you have, I feel your frustration.
Tip for consumers:
Don't do it!!!!
Hey Sherry,
We are so sorry about your matter and it looks like we may have been able to resolve it for you, but if not please don't hesitate to let us know at customeroutreach@rocketlawyer.com. Thanks.
I like being in Ulta and shopping online. Lots of variety, prices are reasonable, and their rewards and coupons are very helpful.
I paid their every increasing prices long enough. Finally my husband and I cancelled with Dish. We were charged for terminating our agreement early - an agreement that we didn't even know we had. We had been customers over 25 years. In the middle of disputing this charge - they sent our account to Collections! I had never been late on a bill, I had just not paid the termination fee yet as I was asking for clarification. Thanks so much Dish for dinging my exemplary credit report.
Sheri W.'s review of DishNetwork earned a Very Helpful vote
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Rocket Lawyer is a great service with amazing customer support. I was able to find the document I...
JustinI recently had the pleasure of interacting with Justin from Rocket Layer's customer service...
Hey Sheri,
Thanks so much for your updated review, we sincerely appreciate it! We're glad that everything has worked out. If you or your son need anything else, feel free to email us at customeroutreach@rocketlawyer.com. Thanks again, Sheri!