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I finally received all my money back. I got a hold of the escalation dept made it right. But I wouldn't recommend them to anyone.
I have called Spectrum 3 to 4 times a week since Jan. They were a no show on appointments 4 times, 4 times my 90-year-old Mother sat waiting all day for them. Each time I received a different excuse! Now they say they don't service my Mother's area. So I was told I could get my full refund for 2 phones. Still 2 weeks later, still waiting for the return labels and a full refund! I need to send them a bill for wasting my time and mother's time.
Spectrum worst company I ever dealt with!
Tip for consumers:
Don't waste your time with Spectrum, they don't care about their customers and they lie.
My mother was moving to another state so she called the numbers from the local phonebook, called 5 numbers till she got one that would help her, none of them offered to give the number she needed and one said she would disconnect her now if she called her again and hung up on her. Mom only called her once and the woman was rude to her. Mom got to her new place, they didn't show up or call. She made another appt and they came and hooked the TV up but the next day it stopped working, that was 2 weeks ago. We left messages with the guy and received no response back. We are sending equipment back and going with Spectrum. Hopefully they won't be as rude as Dish. Dish has gotten rude and uncaring!
Products used:
Going with Spectrum
Pamela B.'s review of spectrum.com earned 2 Very Helpful votes
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