DStv

Dstv rooter says "connected without internet". I have tried every trick suggested by the call centre but still I have no access. I regret everything. I just paid for nothing. Is this scam or what?
I would advice anyone who is interested in Dstv internet to never bother themselves and save themselves from stress and the regret.

There was numerous times I called to change my decoder package to the streaming packing. It never happend. After several hours on the phone and the 5th person talking to not knowing what the previous consultant had done or the comments they had written I decided to cancel the package. Each person had a different answer. It started with being sorted to being in credit and then in arrears. After cancelation of the package I was in credit. This is the worst service I have ever dealt with in my life. DStv wil NOT see my money again. Unorganized, no sense of what should be done or how things work. This is really irritating to pay for stuff and no person can sort you out.

Streamer box worked for few days and when i contacted the agents they told me it was my loss and there's nothing they can do.

The Holiday Home system... is good -- yes -- but the Website is BAD not user friendly -- and does not work properly -- it is better to phone in =-- then at least the good people on the line will help -- bad website -- YUK --- good people inside the telephone... the person who wrote this must have left for Australia -- and has forgotten about us... peter

Most pathetic company since Telkom, well it's worse than Telkom to be honest. It took me 2 hours on the phone with them, to activate a new decoder; and after the 2 hours, still nothing. They still could not activate it. The incompetent, unskilled, untrained person on the phone told me to hold cause his PC is to slow, makes me hold for another 20 min, never came back to me. Thank God for streaming services...

Series: seasons not shown in full eg Project runway S19, stopped at episode 9; episodes not in correct order; programs advertised often cancelled without notification; shows ends abruptly, leaving one wondering if it was cut short.
Execution of programs as reflected in guide unsatisfactory and very frustating. Leaves me wondering if someone is asleepbonbthe job.
Please! Show the rest of RHOSLC, S2...(. Reunion part 2) and the rest of Project Runway season. To name but a few!

Hi

I have set a debit order for monthly subscription and my bank notified me of the deduction on the agreed date but to my surprised you guys send me the message of not paying the subscription fee for May and now is the 15th you have disconnected my services and where do I get money now to reconnect. I pay this service monthly without skipping and not even watching all the channels that I am paying for but now I have to pay extra R50. That is so unfair to disconnected my services in the middle of the month.

I was contacted regarding an upgrade and request time to review the offer for 2 day's. I did'nt recieve the callback and requested (4) four times a callback with NO response. I had to phone in myself on my cost to do the upgrade. I enqiured regarding the 220gb data offer that goes with the package and was informed that i will reciece a call to look into the matter within 24 to 48 hrs. Still NOTHING. No i can see why dstv is loosing millions due to POOR service. It's a pitty i went for this upgrade

Threatening sms recd 5.04 despite pmt been recd by yourselves vide mthly debit order being processing by yourselves & met. Have now reqd formal letter of apology three times and the last being when manager phoned on 11th instant to apologise. Despite his assurances that same will be emailed & confirmed correct email address held NOTHING has been forthcoming. If a member of management can't keep his promise you can't expect the client to have confidence in your service. TOTALLY UNACCEPTABLE! DSTV obviously don't need our business!

I have repeatedly gone through incorrect accounting entries
With different consultants at DSTV in the last few weeks, with no understanding
Or willingness from their side to correct what is wrong, particularly on the
Holiday home account. Some have been corrected
But not all. The entries include
Overlapping dates resulting in double charges & decoders being switched on
& charged for that have not worked for years. This must border on fraud. I used to be on a debit order system to pay
My account, but due to the overcharges on my account I cancelled the debit
Order & refuse to pay anymore until issues resolved. Due to non payment on my part, my service has
Now been suspended. I am now embarassed
Because i cannot give DSTV to guests i have in my guest house. Their service is less than good & their
Willingness to resolve issues is nil. I
Have been a client for 20 plus years & have had issues before that i have
Reported without resolution. This is now
Enough. It is easier to go without DSTV
Than to have this perpetual fight so have cancelled my account with them.

Thats correct. Satellite tv for chimps! Seriously this service is expensive and makes the mom and pop cable offerings in the USA look like the academy awards.
LOTS & LOTS and lots more re runs. The company denies this but its possible to see nothing new on the service the whole evening. Just reruns of programs they played a year before! South africa is a $h1t hole country where monopoly company's get away with murder. Dstv has NO competition at all. Nothing! So they do what they like. I hope broad band tv comes soon so operators like this company go out of business. The company is headed by Koos Beckker a clever business man but thats where the cleverness ends. He is south africas richest us$ billionaire who also owns 32% of tencent the chinese internet company.
Dstv is crap. The only good thing is the news services like bbc, cnn and sky. South africas sabc news is blatant marxist propaganda so dstv provides relief from this but at a cost.
Their live sport is ok if thats your thing. They have a monopoly attitude of take it or leave it. No bundle offerings like chose five channels etc just subscribe to all 80 channels or piss off!
Did I mention that dstv really is crap.

I had an absolutely frustrating experience with DSTV Streaming. I purchased a package to watch the Qatar World Cup specifically, but three out of five times I opened streaming both the website and the app were down for the whole duration of the first period! The one thing that I bought the subscription for was not there! I then gave up on DSTV and watched football elsewhere.

Additionally, when I tried to cancel the subscription at least two times in the next two months, the website was either down or buggy and would say that I need to wait and try again later.

When I finally managed to reach out to the help center (admittedly, two months later - because I didn't have time to deal with that before), I got help with canceling my subscription. However, I was refused a refund because "there was no record in the system that I wasn't using the service" when I literally used it only a few times in December and opened it twice or three times in January and February only to try to cancel it.

Overall, it's a complete waste of both money and, most importantly, time.