So! They couldn't get the service to work at all, and I ask to cancel without being charged the FEE. Which they cancelled the contract due to they never should have came out to Install the service. They charged me for two boxes when all I needed was one. So, she said to call back and they will credit the 20.00, so I called and no one would answer, I tried at least three weeks, no one answered, so I deducted the 20.00 from the balance and sent out the payment, now get this they got the payment, but sent the entire bill to collections to receive the full amount again from me. Receivables Performance Management, is the name of the company, well they even worse they told me to create an account to upload all my documents so the can review them, they never did, then told me to upload the documents to:
*******@receivablesperformance.com,
Now I'm getting tired of this type of stuff.It's been 2 weeks when I uploaded the documents and haven't heard anything.
I wanted to do this review for a long time. A friend of mine switched his service from Comcast to Dish network 4 years ago. Dish network set up an install time to come to his house to set up the new service. Being a former Comcast supervisor he asked me to come to his house to make sure that the technicians did the install correctly. The day they came to his house they sent a tech that was trying to give the rush job. The house had a summer kitchen in the back of the home.
The normal place to put a dish is on the roof or at the top near the roof on the side of the wall. The tech pulled the ladder off his truck and was to lazy to climb up higher on the ladder to put the dish where it needed to be. He installed the dish on the summer kitchen. I tried to be nice and ask the tech to make sure that the dish would be put where a signal to peak the dish could be found.
He kept telling me that this would be fine. I stood there watching him and thought to myself this guy is a nut. After the install he went inside and told my friend that there would be other techs coming another day to install the equipment. I asked him if he was kidding? I asked him why he could not do the full install? I told him that my friend has waiting for 2 weeks for them to get there and now has to wait a few more days with no TV. I called Dish and asked them is this the way they do business.
I advised them that as a former Comcast supervisor I did not understand why the same tech could not complete the full install. The said they where sorry and that someone would be out in 2 days. Then 2 days later they sent another new techs. I was there when the tech arrived. He came an I showed him what rooms needed to be installed. He walked around for about 10 minutes before telling my friend that he did not have with him what he needed to do the install. He said he would reschedule for another tech to come and finish up.
I was irate I called dish again and told them that this was crazy. I asked them why my friend had to wait more days and not have TV. I told them that he paid you for a new service and now it has been over 3 weeks and still no new service.
After 5 more days the techs where scheduled to come to the house between 8 and 12. We waited and waited that day until after 3 o"clock. I called Dish after 12 and asked them when are the techs coming? I advised them that they where now 3 hours late. They advised me that the techs would not be able to get there at all. They told me that they over scheduled and that the techs would not have time to come that day and that the would have someone come tomorrow. I was so angry with them I asked them If this is the way they real all there new customers.
I then went back the next day to wait for they techs again. When they finally arrived 2 techs where sent. I showed them what rooms needed the install. These 2 techs did not have a clue how to lay the cable. I had to go upstairs and show them how to fish the carpet so that the wire was not stapled around the door frame. I also had to show them how to get into the front bedroom without the cable running around the closet door frame. I showed them how to go into the closet and I my self had to drill a hole through the wall of the closet.
I pretty much ran the cable myself or there would have been such a mess that anyone coming in the house to use the bathroom would have tripped on the cable. The would have run it in front of the bathroom door. I could not believe that these techs did not know basic cable correct install. If they leave cable where people can fall over it they could have been liable for someone getting hurt. After they left I then advised Dish that they need to train the techs better that it is not the customers that should have to do there installs.
About a week later I received a call from my friend who told me that the TV kept going off and he asked me to come and see if I could find out why? I went to his house and did some troubleshooting. The signal kept dropping and the TV screen would say acquiring a signal this will take about 5 minutes. After 5 minutes the TV would come on again and the picture would return. My friend had a 2 year contract and every day no matter what he would what the box kept crashing. He could not watch a whole movie that usually runs about 1 1/2 hours without losing the signal every time.
I was there a lot because I would go down to keep him company so I was seeing what was happening first hand. I don't care if it was day or night. Rain or sunshine those boxes would crash over and over and over again. My friend was paying $189.99 a month for the fully loaded package and never got to see a movie in full. I called Dish throughout the first six months and they would issue small credits for no service off the bill for the six months. That 30.00 lousy dollars.
After 1 year of this bull crap. I called them again and said that they needed to do something else because my friend is tired of dealing with this mess of constant non-running of the boxes. They said that they would send out new boxes for install. And we would have to pay to return the old boxes at Fedex this means that the money to return them my friend had to pay. They sent out new boxes and set up a new install time. The techs never showed up again. I called them again and asked them what I was supposed to do with the new boxes if the techs where not coming again to do the installation of the new boxes? They advised me that they did not know that my friend would have to wait again. I advised them that this is crazy. We waited for another 5 days and no one ever showed up. I got so fed up that I went there again and called a representative and explained that this is unacceptable behavior from there company. I made the representative say on the phone with me while I installed 3 new boxes. What a trip.
To try and make this as brief as I can the next year until the contract ran out the same thing happened NO SIGNAL again on the new boxes they crashed out the same way the first set of boxes did. My friend is very old and did not want to deal with switching services again. He kept this lousy lousy service for a total of 4 years paying 189.99 per month for a grand total of $9119. 52 not including the start up fees and the sending back the junk equipment.
One day a few months ago I was down his house and told him to cancel this flim flam scam service that takes your money and provides the worst service in the world for satellite TV that I have ever seen. I used Direct TV myself in the past and installed fro Prime Star when they first came out. Those services where far better that Dish Network.
He decided to go back to Comcast at least he could watch TV. He called Comcast and had them come and rip that crap out and install new equipment in one day. I then cancelled the Dish. I filed a claim with the bank for return money for the ripoff service he received from Dish Network. The bank issues a $789.00 credit back to his checking account.
It was denied because the bank said that he needed to cancel Dish before putting in the claim. The he was charged by the bank the money they issued in the credit. This was not fair because the day I called to put in the claim. I told the bank I was canceling the service they never advised me to do that first. The representative at the bank gave me the wrong information about how to go about making sure the claim would be refundable. So in all Dish Network stole all that money. I also found out that the equipment that dish says is there equipment is being sent from a third party vendor called ECHO STAR.
Who is using refurbished broken boxes to install in the homes of the new Dish customers. Please beware of this consumer ripoff lousy customer service center Dish Network who could care a less about keeping the customer happy.
Comcast would never allow there customers to be ripped off like this. As a former supervisor I know the level of customer service that I myself provided to the customer I didn't care what ever it took to get the job done. If I had to stay out and work all night to make sure that the customer was getting the premium quality service and respect that they are paying for, they would get it. No matter what I had to do.
I hope that this review will help others before they fall victim to this shameful terrible TV provider.
The service from dishnetwork is very good