DirectTVReviews 32

I'm sick and tired of dealing with these greed mongers. My account was on autopay with paperless billing, so I don't always notice when they literally double the price. Then you have to call these a$$holes and threaten to cancel service before they will take you back to a reasonable rate. Then you have to go through the same bull$hit next year when the price doubles again.

I've been trying to cancel for 2 months now. Finally got it done today! It took about 45 minutes with several calls to 3 or 4 of the different customer service numbers.
I kept getting stuck in a loop with the bot asking same questions so it could "transfer me to the correct number". Then I'd get same bot with asking same questions so they could transfer my call. This went on over and over and over again for 15 minutes until I hung up and called a different customer service number from the ATT website. Same annoying issue on 3 different numbers. Finally tried I found on google that wasn't listed anywhere on ATT. I got through to a human being on first call and the $#*! hung up on me when I expressed my frustration at their irritating cancellation process. Called back again and this time I bit my tongue and kept saying no thank you no thank you no thank you until they finally cancelled my service. Yay! I'm done!

I've had Direct TV for years, I'm canceling it tomorrow. Tried to record a ball game, the guide says they're playing on Ch16, set it to record, no game, some message about the are trying to get it back on. The same for Ch 33. In the mean time I miss both ball games because some idiot didn't update the guide. Now Newsmax isn't being carried. Try to find the supper bowl, you would think for $150 a month they would have that, NO! I've already found all the channels I watch on Streaming Services a lot cheaper. Maybe if the go out of business we'll get some more useful channels in it's place,

Don't waste your money on DIRECTV streaming! We have had it for less than one month and the video is an incredible disappointment with all the glitches. Currently we are experiencing complete shut down with a spinning circle in the middle of our TV saying it is waiting for a video to catch up. The biggest disappointment however is trying to contact someone in customer service or tech-support! Nobody seems to care about customers once they are in their system! It took us over an hour and a half to finally get someone who tried something. Nobody else really cared. That's with my wife and I both spending time on our phones and on chat sites. DIRECTV is not worth the frustration! Steer clear!

We are very upset that our appointment for this past Saturday was missed, having waited for 4 hours, then received a prerecorded voicemail 15 minutes after our window closed to advise us that the tech rep was running late...(DUH!) and then after waiting an additional 45 minutes we were advised on-line that the tech rep cancelled and rescheduled after waiting for 4-5 hours! Worst part they tech rep entered a new appointment for 5 days later!

This experience had made us very unhappy and are considering cancelling our service after 25 years! You think someone would be listening or reading but my guess is NOT!

This is really bad business!

I had Direct Tv for about 15 or 20 yrs. By the end of 2021, I had enough. I saw I was paying over half of my bill for equipment rentals. $10 for each tv to have dvr, $7 per tv, $10 per tv for HD. My rentals were over $80 per month for 3 TV's at my house. Rip off. They are outdated. Switched to FUBO and never looked back.

Direct TV (originally AT&T TV) is a truly horrible company. Their sales people lie. I was blatantly lied to when I signed up for service. Their customer service is a joke. They - including "the office of the president" - don't really give a crap. They made minor concessions like that should make up for my rate almost doubling, and being lied to. When I was was originally told the price I signed up with, was the regular price, it then turned out to be a promotional price. It was originally $59, which was for a mid-level package, and after a year, it jumped to something like $93. I specifically asked about this since it's part of why I left comcast. I would have never signed up. Some things about the actual TV service are decent but there are so many issues. For example, if you watch shows on-demand, they do something weird where they cut off the end. The end it maybe 15-30 second before the show is over. It's insanely annoying. Also, they often make you watch 6-8 commercials at a time, even when you just want to rewind because you missed something. And if the show is almost over and you try to rewind a bit, it often just end the show and starts playing the next episode. And even though I am not opting to watch shows in Spanish, sometimes it plays commercials in Spanish.
In addition, as a personal assistant, I have made probably a couple thousand of dollars of my time, trying to fix issues on behalf of clients.

They customer service provided by the representative located in Philippines took over 1 hour to verify identity, and confirm order for DirectTV, internet, and ATT phone. The process was very time consuming! :(

I can't believe it. I have recently posted how bad the customer service is at Etrade and Century Link. I am here to tell you I had a great experience with Direct TV. They are no longer part of the evil AT&T and things are different. I called at about 11:00 pm Christmas eve because my TV's signal quit working. I spoke to a live person (though at a foregin call center) he spoke perfect english, no long wait time. He immediately went to work sending signals to my TV and tried to restore service. We were having a weather event and nothing he did would help. He immediately set up for a technician to come out the next morning (Christmas Day) between 8-12 and mentioned the tech would call about 30 minutes before arriving. Well 9 am Christmas morning I gat a call from the tech saying he was on his way and would be about 30-45 minutes... I went and checked the TV and everything was working. I called the tech back and told hime to not come and cancel the call because everything was working.

The suprise is that for a big company they are doing everything right. Answered the phone, no long wait times. Representative was very competent and proferssional. They did what they said they were going to do when they said they were going to do it. Knowing they are now not apart of the evil AT&T even makes everything that much better. I would encourage you to try DriectTV.

I signed up w direct cable a few yrs ago. We had the service. Maybe two wks, or lack of service. I could never watch any shows, the connection was clear but the signal was terrible. I called them numerous times complaining. Finally got fed up due to their lack of service and switched to dish! I haven't had a problem with the reception at all now. Direct still charged me 300 bucks for $#*!ty service! I refuse to pay it.

So we used there moving program.( yes, there moving program) 2.5 Years later we realize they are still charging us for 2 receivers at the old address! What the hell? Not only do they now want the equipment back we already returned but say its our fault for not catching them over billing us for 2.5 years and they do not issue refunds. Do yourself a favor, talk to Dish or someone else. They have a constant problem with this, but blame the customer. Simply Outrageous.

I've been a Direct TV customer for over a decade, with the merge with AT&T everything, everything has declined.
AT&T is a rogue company, has always been will always be. Search the original break up this company. They seem to have a corporate culture of taking advantage of the consumer. I hesitate to call it 'theft' but it is pretty close. Make a lot of money, support the stock holder and investor, but to heck with the individual customer.
Unfortunately, here in Nashville the alternative, Comcast, is just as bad. Too bad, man I used to love my Direct TV, the new management is destroying this sat TV format.