DirectTVReviews 32

So been with Direct TV for almost 4 + years always pay on time, never really pay much attention to the bills. So problem starts one of my DVR boxes stops working, well back up at this point im not sure what it is, all my other TV's work, so I call tech support, do what the guy tells me to do, still nothing, so he,(direct tv) tech says I need a service call and its 99 dollars, well of course I flip and say really this is your 4 year old equipment that I have paid on faithfully and now you want 99 dollars to fix your crap, I look on the bottom of the unit its actually 7 years old dated 2010,
So he gives me a number to call customer retention, well in the mean time I start looking at my bill and to my surprise when I thought I was paying between 119 and 125, I'm actually paying 178.00, really for tv that I barely watch.
So I call there number *******482, call once start my conversation, call drops out, call twice call drops out, so by the fifth time I finally get someone and the call stays on, well by this time Ive had enough. So I speak to I think Peggy, she agrees to wave the service call, I tell her it is definitely the receiver because when I switched with one I know works it works, so first they tell me its 200 to replace the receiver, then there willing to wave the first 100, I told them to forget it, then she say but oh I can send you a refurb for free... wtf why didn't you say that in the first place... so now the bill Im being charged for all kinds of stuff. Once I remove a few things my bill settles down to around 125.
But in the intern I have already contacted Dish net, I can get way better channels, new equipment and for less the price, even after two years its still less then what im paying now.
So November 1st my contract expires and it will be goodbye Direct TV I hope they can afford to lose good paying customers, all they have to do is be honest and warn me when they are billing me for different things... I have a busy life and cant scrutinize every bill they send, I believe that count on this so people just keep paying till something happens.
Oh and I forgot apparently for another 7.95 a month I could have a protection plan for there crapy equipment, go figure

Enter "Customer Service/oxymoron" into your search engine and the first example produced will be DirecTV.
Results of five separate telephone calls to DirecTV Customer Service about the DirecTV App the same afternoon:
1. Five out of six technicians, including three supervisors, offered no assistance... the sixth produced an unacceptable response.
2. Three calls disconnected.
3. Four out of six technicians could barely be understood.
4. Repeated presentation of problem/question to no avail.
5. Technicians offered guesses that had no relationship whatsoever to problem presented.
Providers like DirecTV lost 5,000 subscribers in 2016 (five times the number lost the year before).
Adios, DirecTV, and howdy streaming services.

Direct TV has the worst customer service that I have ever seen. I have been waiting for a technician for over a week. The entire system in my house does not work. The technician was supposed to show up from 12-4. I have called 5 times and spoken to 3 different managers. No call from the technician and we still don't have service. There comment was that there is nothing they can do. They refused to give me any contact information for the technician.

Spent two hours on the phone with their 'tech' person only to have him finally agree that what I told him the problem was in the first place, WAS THE PROBLEM. The receiver fried.

Now I am suppose to wait 4 days until a tech becomes available. I demanded a credit for the days I cannot watch because of their defective equipment and could not get credit.

All this 'tech' guy wanted was to sell me some $47.99/month service package to maintain the equipment I am leasing from directtv.

Yep, you guessed my answer.

I fail to see why I must pay extra money to maintain THEIR equipment. This is like having a bad battery in a rental car and being expected to replace the battery.

Time to find a new service.

I would not ever recommend this company to somebody! Yes they do have a great picture and good channels to choose from but the customer service is what really makes a company and this one is just 100% lacking in that area! They are rude and unappreciative and they also do not know what they are telling customers. One person will tell you you're getting some awesome deal then you turn on your t. V and don't even have the channels they offered or worse you get the bill and are charged all this stuff they told you that you would be receiving a discount on. Just terrible! We have had this service two different times now and the only reason we came back was because any other service in our area doesn't compare to theirs but something needs to be done with the training in the customer service department! I've had so many bad experiences it would take hours to write all the stories I've dealt with from this one company!

DirectTV has, perhaps, the worst customer service out of any company I've ever dealt with. My family and I had this for a short time. We bought 4 boxes for 4 rooms. Later that month, we got the bill. They had charged us an additional $600 dollars for 8 more boxes we know for a fact we didn't order! Why would we need 12 boxes for 5 people with 4 televisions? When we called to inform them of this gross oversight on their part, we spoke to the district company rep and she said that we they would absolutely give us that $600 dollars back, since it was automatically charged from my father's card. This was March in 2010. It wasn't until November 2012 when my father got that money back. For about 2 years my father called them once a week, and it ended up having to go to court for him to get that money.

One of the times my father called, he had his cell on speakerphone and we listened as the person on the other line said to someone else, "This person is so freaking annoying, he calls like, every other day!", and then said into the phone to us, "no hablan Inglés", which for those who don't know Spanish means don't speak English. When we told her that we had heard her speak English to someone else off to the side on her end, she hung up. I don't know if it's just that district, but I'm not going to take the risk, ever.

Had svs. With company for 10+ years; no problem until we disconnected due to move out of state. They cut our service early, then charged a fee to be refunded to reconnect, then refused to refund, charged 4 mos of Protection Plan after it was disconnected, sent statements that were incorrect; at end of period they got us for $116+, saying it was the last month's bill; BEWARE! DO not ever give them your credit card no matter how many reasons they have for needing it. I will report their activity to BBB and never deal with them again

I honestly don't know where to begin. 18 months ago, I signed up for DirectTV ( bundled package with Century Link Telephone Co.) After weeks, Century Link could not provide internet and phone service. I spent 12 hours on the phone being passed from one account rep to another between DirectTV and Century Link. I must have told the story 100 times to different account reps. Finally, finally I was successful in cancelling DirectTV and returned to Comcast as our bundled provider.

This month, we attended the State Fair here in Oregon, and were "snagged" by a sweet talking sales rep that said he could save us a lot of money and give us better service than we were receiving from our cable provider. He begged us to give DirectTV and Century Link another chance. He told us that our transition would be seamless and gave us free HBO, Showtime, & Cinemax for three months, and the NFL Sunday Ticket for free for a year. He told us that our TV would be hooked up the next day. (A Sunday, if you can believe that!) He told us that the equipment from Century Link would follow within 3-4 days, and it would have full instructions on how to install it for our Internet & phone service. After three phone calls to Direct TV, Century Link and First Choice (whoever they are), and three weeks had passed, we finally received a confirmation in the mail that we had a bundle. Yea, right? A week later, we received a modem on our front doorstep. The same day, an installer from Century Link showed up at our door, unannounced saying that he was here to make sure we had dial tone. We were told that we had no phone lines, and therefore they couldn't connect Century Link service. Now, keep in mind that we have had phone service at this same house through Comcast for the past 9 years. I guess the "land line" just miraculously works for no good reason. Right? He informed me, that we could pay them to come out, trench, and lay new phone lines. Uh... of course we would have to pay for that. So, for the past week and a half, we have spent numerous hours on the phone, talking to sales reps, supervisors, etc. Tonight, a very nasty young man, informed us that he would be happy to discontinue our service, however, we would have to pay them $450+ because we failed to honor our 2-year contract. Now, correct me if I'm wrong... I have to keep a "bundled service" that I don't have for two years or pay a fine for "breaking a contract" that they don't have to honor? There's something wrong with this picture. Don't get caught up in the hype. We get what we pay for. I'm not saying DirectTV bundles aren't good for some people. What I'm saying is... the sales reps should know what they can offer to a prospective customer up front. Don't promise them the moon and then not deliver. This is not over! Make sure that you have the complete bundle before you let anyone from any of those companies through your door.

After installation nightmares, the directtv experience is actually ok. The picture is awesome and they have a lot to offer. It is not as user-friendly as cable but this review is supposed to be about the website. If you want answers to your issues, go to the website. There are video tutorials and lots of FAQ and yours is probably already there and answered if not by directtv staff then by other users in their forums. You can also program your DVR via the website or iphone application which is pretty cool to me. Again, the salesmen will lie to you about all it will do compared to cable (comcast for example) and the on demand experience is not even close to cable's great way of doing it (you have to record everything before you can watch it, no watching on the fly) so just make sure you have visited someone who has it before you switch so you are making an informed decision. It is cheaper than cable and the picture is way better. I hated them at first but now I'm ok with them and they do have a cool website.