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9 Reviews by Bill

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Arbor Art Tree And Landscaping

Arbor Art Tree And Landscaping

3/7/18

Look no further than Arbor Art for the best tree, maintenance, and landscape service. Employees provide services as if they were property owners. Contact Arbor Art today for a free estimate and you will rapidly become another of their consistently pleased customers. Professional services at competitive prices.

Fantastic

Fantastic

3/7/18

First Fantastic order experience:
1. Order confirmed with 3/6/18 delivery date.
2. Fantastic Email message advising order delivered 3/5/18.
3. NO receipt of order.
4. Two attempts required to reach Fantastic customer service Live Chat.
5. Fantastic offer to provide replacement, but unable to advise ship or receipt date of replacement order.
6..Fantastic response to my request for compensation for inconvenience limited to refund of shipping charge for order not received.
7. As of this writing no knowledge of replacement order ship or delivery date and no evidence of refund of shipping charge for order not delivered.
Nothing fantastic about Fantastic! Avoid site!

DirectTV

DirectTV

5/23/17

Enter "Customer Service/oxymoron" into your search engine and the first example produced will be DirecTV.
Results of five separate telephone calls to DirecTV Customer Service about the DirecTV App the same afternoon:
1. Five out of six technicians, including three supervisors, offered no assistance...the sixth produced an unacceptable response.
2. Three calls disconnected.
3. Four out of six technicians could barely be understood.
4. Repeated presentation of problem/question to no avail.
5. Technicians offered guesses that had no relationship whatsoever to problem presented.
Providers like DirecTV lost 5,000 subscribers in 2016 (five times the number lost the year before).
Adios, DirecTV, and howdy streaming services.

Tip for consumers: Avoid like the plague.
Inconsistent.
Useless.

Service
Value
Quality
Chewy.com

Chewy.com

2/14/17

Competitive prices.
Fast delivery.
24/7 Customer Service w/ helpful reps.
No hassle returns.
OK, let me pause here to identify a negative...nope, there are none.
Pet owners, who love their pets most, order from Chewy exclusively.
The best!!

DirecTV

DirecTV

2/13/17

DirecTV recently introduced a new programming guide. Typical of DirecTVs practice of introducing new services with no directions, subscribers are directed to www.att.com/directvredefined for more information. After confirming I had the equipment required for the new service, I was still unable to access the service. Based on past experiences with DirecTV, I reluctantly telehoned for assistance. After being put on hold multiple times, I finally convinced the rep I was not calling about AT&T Telephone Service. Of course, she transferred my call to a rep requesting the same information I had provided four times already. More effort was required to convince him that I was not calling about problems with my DVR. After putting me on hold three times, the rep advised me that, while DirecTV had sent me a message announcing the new service and while I had the equipment required to access the new service, he could not forecast a date in days, weeks, months, or years when I would be able to access the new service. While I have grown accustomed to DirecTV changing their services without warning or directions, this was a new low even for DirecTV, who was promoting a new service that would be provided automatically, but (subscribers had no option to decline the new service), but no notice was provided that it was not available in all areas and there was no telling when it would be available. I did not think it was possible for DirecTV,s services to get worse, but AT&T has accomplished the impossible!,

Service
Value
Shipping
Returns
Quality
Amazon

Amazon

2/13/17

My last review of Amazon was favorable. However, Amazon's Customer Service, which was once the best in the industry, is now among the worst in the industry.
Representatives are most often in foreign countries, extremely difficult to understand, and argumentative.
Amazon's procedure of telephoning you in response to your Email request is no more. Contacting Amazon Customer Service is a maze of screens that provide neither Email or telephone number direction. (Amazon Customer Service can be reached toll free at: 1-866-216-1072, but do not anticipate cooperation or assistance.)
Allowing that one of their primary competitors now offers two day free shipping on many orders, in addition to free to store shipping, Amazon's dramatic reduction in customer service is not well timed.
Amazon needs to use their drones to examine their customer service.

Netflix

Netflix

2/13/17

At Netflix's suggestion, I changed my account password. As a long time subscriber, I knew I would have to disengage my existing account and sign in with my new password to access my account. Regretfully, however, I had forgotten the procedure to enter my new password to access my account. I telephoned Netflix for the simple instructions needed.
During a 30-minute telephone conversation the Netflix blamed my internet provider for my not being able to access my account. He then blamed my download speed. When neither of these proved true, and I repeatedly requested the simple procedure for entering my new password, he directed me to the Netflix Help site where I could select my problem from multiple problems listed and hopefully find a solution. I terminated the call and called Netflix again.
A second Netflix Rep again blamed my internet provider and my download speed. When I responded that this was proven not true in my last call to Netflix, she angrily responded in a raised voice, "I am not going to argue with you, this is not Netflix's problem, call your internet provider!" She then disconnected my call.
A third call to Netflix was prefaced by my advising the rep that if the requested information was not provided, I would terminate my account. The rep responded by requesting the name of my Internet provider and my download speed. I angrily responded that this would be my last request for the procedure to enter my new password before terminating my account. The simple procedure was reluctantly provided, my new password entered, and Netflix access regained. Three phone calls and an ultimatum before my simple request was filled.
The moral here is to NEVER call non-existent Netflix Customer Service and go directly to the Netflix Help site. Good luck!!

Walmart.com

Walmart.com

2/13/17

New 2-day shipping helpful.
Ship to store OK, but often takes too long.
Convenient and liberal return policy.
Competitive prices.

OfferUp

OfferUp

2/13/17

My final few experiences with "Offer Up Buyers:"
"Buyer" renigged after purchase agreement.
"Buyers" offered 25% of asking price.
It gets much worse....
"Buyers" (3) do not show up at agreed upon purchase locations.
"Buyers" are too often children sending sellers on wild goose changes or scam artists not showing up at agreed upon locations to eventually get your home address or suggesting meering at desolate locations.
Complaints to Offer Up produce boiler plate responses.
Avoid this site in the best interests of your security!

Bill Has Earned 21 Votes

Bill H.'s review of DirecTV earned a Very Helpful vote
Bill H.'s review of DirectTV earned 3 Very Helpful votes
Bill H.'s review of Arbor Art Tree And Landscaping earned 2 Very Helpful votes
Bill H.'s review of Fantastic earned 2 Very Helpful votes
Bill H.'s review of OfferUp earned 12 Very Helpful votes
Bill H.'s review of OfferUp earned a Well Said vote

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