Dylan Queen UK

DO NOT BUY FROM THIS COMPANY!

This company is an absolute scam. I ordered a dress from them for a charity ball it took over a month to arrive and when it did arrive it was ripped, the sequins were falling off and the dress was not the specifications I ordered instead they were at least 4 times bigger than they were supposed to be. After arguing with them for 2 weeks to try and get my money back they are still refusing to give me more than £10. It's absolutely disgusting. To make matters worse they then send me a sob story about how they will lose money if they have to refund me the money for the dress and how they need to be able to pay their workers. Maybe they should use the money to teach their workers how to make a dress properly in the first place?! After reading others reviews it would seem this is a reoccurring theme for this company and when they do reply to the reviews on this website it is with the same standard answer that if you email their company at *******@dylanqueen.co.uk they will gladly resolve the matter or talk to their manager about it. Next joke, they don't sort anything instead they try and argue with you that 10% is the highest they will give back and make out they're being ever so generous letting you keep the dress so therefore you should go and see a tailor to sort out their mistakes because they are incapable.

I've now gone through my bank and the chargeback scheme and would urge others in a similar situation to do the same to get all the money back you are owed.

I would not recommend this company to anyone.

Good afternoon

I am writing to report the above company and the dificulty of obtaining a refund for a purchase of a prom dress for my daughter. A payment of £115.29 was paid on 3rd June 2014 from my current account to this site called dylanqueen.co.uk which purported to be a UK website.

When the package arrived it was from China: the dress was different size, different colour and was stained having been previously worn by someone else.

Trying to contact them for a refund has proved impossible. They respond with silly answers and checking external reviews many many other people have been similarly scammed. The site block any negative posts on their own website. Apparently I can also expect them to take further amount of £24 from my account ostensibly for import duties /tax. This brings the total to the sum of nearly £140.00 which my daughter had saved up for and does not include the price of having to purchase another prom dress somewhere else.

They supposedly copy the design and trademark of a similar bona fide site called dylanqueen.com which had been recommended to us

I have asked Trading Standards to investigate the site so that more girls do not have a ruined day?

Kind regards

HORRIBLE DO NOT ORDER FROM HERE!

THE SERVICE IS HORRIBLE! I ORDERED MY DRESS TWO MONTHS AGO AND ITS STILL NOT HERE. THEY FAIL TO REPLY TO MY EMAILS SO FOR MY REFUND SO I WILL BE CONTACTING MY BANK FOR MY MONEY BACK AND THEY WILL DO IT. SUCH A HUGE WASTE OF TIME SO THERE WILL BE SOMETHING DONE. I AM VERY UPSET YOU GUYS DO NOT ORDER FROM HERE! I EMAILED TO ASK WHERE IS MY DRESS AND WHEN WILL IT BE SHIPPED, THEY REPLIED WE CAN SHIP IT TODAY. WE SHOULDNT HAVE TO EMAIL FOR THEM TO SHIP OUR MERCHANDISE! VERY POOR CUSTOMER SERVICE DO NOT ORDER! I SUGGEST BUYING A PROM DRESS OR FORMAL AT AN ACTUAL STORE WHERE YOU CAN SEE AND TOUCH THE DRESS! THE DRESS FINALLY CAME IN AND THE BEADING WAS HORRIBLE! THE SIZES WERE WRONG AND VERY CHEAP! I WISH I COULD POST A PICTURE BECAUSE IT WAS HORRIBLE. I SENT THE DRESS BACK AND I TOLD THEM THEN THEY TRIED TO ACT LIKE THEY DONT HAVE IT AND THAT I SENT TO THE WRONG ADDRESS WHICH IS NOT TRUE! I ASKED FOR A REFUND FOR THE FIFTH TIME AND STILL NO REPLY. HORRIBLE

We ordered a dress for my prom of this site. Once the dress had arrived the size was too big and the quality was terrible. We had ordered a size 8 and a size 10 is what we received. Additional to this the breast pads were visible through the front of the dress and the beading was so poor that they were falling off as well. The tailoring of the dress was not of a good standard and definitely not worth the price.
Once we had contacted the customer service email account they took their time to reply - asking for pictures of the problem. Then to be followed by an email telling us to take the dress to a local tailor and that they would share the price with us.
We should be entitled to a full refund considering the dress was a default on their behalf and not ours, yet they were adamant on not giving that. Since then we have been emailing them constantly and they have just ignored us.
There is no number or address on their site that excepts refunds. Then on top of that there customer service is appalling, their emails consist of bad use of grammar and they are not helpful at all.
They are a scam and I do not advise any one to order from them!

ORDERED AN A LINE DRESS FROM DYLAN QUEEN GOT A MERMAID DRESS SENT IN REQUEST FOR AN AUTHORISED REFUND THEY ASK FOR PHOTOS SEND THEM QUOTE UN QUOTE THEY SAY DRESS LOOKS BEAUFIFUL ON YOU. OK IM 47 MOTHER OF THE BRIDE NOT GOING TO PROM FROM PICS CLEARLY A MERMAID CUT. BUT WILL NOT AUTHORIZED A REFUND BECAUSE THEY THINK IT LOOKS GOOD. NOT WHAT I BOUGHT WILL NOT GIVE ME A REFUND BECAUSE NOTHING IS WRONG WITH THE DRESS OMG A LINE TO MERMAID SENT PICS CAN CLEARLY SEE MERMAID VS A LINE REFUSED TO GIVE ME REFUND CAUSE THE THINK DRESS LOOK AWESOME OMGI I WILL CONTINUE TO POST UNTIL THEY MAKE GOOD ON WHAT THEY ADVERTISED SHAME ON THEM DONT BUY\

I visited Dylan queen dress website and I fell in love with a dress, I give them all my right measurements and details I also paid £116 - $184 and paid £25 on top for it to so it can arrive quicker. But all that was a lie. However, once the dress arrived I was shocked at how horrible it looked, first of all the colour was completely different than the picture on the website, secondly the material was shiny and silky again completely different thirdly the design was $#*!ed up and finally the size wasn't right the waist was really thin it didn't fit at all the size was really small and the back side was too open. I wasted so much money on buying this $#*! dress, I'm even going to miss my prom because of this, so they all scam people and lie to them. Therefore, I don't see why not evolved police in this situation because I know I'm not the only person who got the same results. I sent them emails 10 times now and they reply 24hours meaning I need to wait a day for them to see what they wrote. Do you think this is right? I tried to send them pictures of the dress and all they said was we don't see anything wrong with the pictures. Seriously I mentioned that the dress was to small it didn't fit me, so how am I meant to send a picture of myself naked because the picture doesn't even fit me half the way. Truly this is a mess! The return policy it self it says if the dress does not fit you may return, but they don't even care. What am I meant to do?

I brought a dress and jacket for my sons wedding to take to Mexico.
After ordering early for this products and liking the dress colour and measurements sent which i though was to a UK base web site, i received a dress the day before i was due to fly to Mexico and the dress and jacket was nothing like the dress i ordered the colour was bright purple and the dress arrive d from china and a completely different design of the dress and jacket i ordered. Absolute scam, when i asked for my funds back they said they would only give me 50% back! I WOULD NOT EVEN GIVE IT TO A CHARITY SHOP BECAUSE IT IS SO DISGUSTING! DO not PURCHASE FROM THIS WEBSITE. SHAMEFULLY THEY ARE IN BUSINESS AND USING A UK ADDRESS... TRUST ME ON THIS. REGARDS L. Vassallo

I ordered two dresses from Dylan Queen. Both arrived on the right date but both were totally different to what the pictures and description on the internet showed - different colours, styles and all sorts! I contacted customer services who told me to send some pictures. I did that straight away and this is the response I got:

''Sorry, since it is international transaction, we invested time, labor, fabric into your dress and paid for high international delivery fee, so, we can not fully refund you, besides, if you send it back, we have to pay for the inevitable custom fee, all in all, we hope you can keep the dress and accept our compensation fee 12% dress price'

12% discount for two dresses that were not what I ordered! I'm not after a free dress but I do want the dresses I actually ordered and paid for. I paid £40 for shipping and to be honest they pretty much arrived in a plastic bag, totally crunpled, threads hanging off everything. Not what I had imagined.

I went back to them to say this is not accpetable and they came back and offered me 15%! I almost laughed! I have gone back to them to say they need to resolve this fully or I will contact my lawyer.

All I want are dresses that I bought - I'm reasonable but really... come on guys...

I ordered a dress on the website and the dress I have received is nothing like the dress I ordered, I need to return it and need an address for a full refund

DO NOT MAKE THE MISTAKE I DID! Yes the dresses are so ridiculously cheap because they are simply BAD copies of genuine designer dresses. My dress came and wasn't too bad but I ordered a fishtale dress and they sent a-line and the mesh paneling was way off centre and 'baggy'
They would not refund me because they claimed it was a 'custom made' dress! I ordered a size 10 dress; I never got personally measured, nothing! Then a few weeks later I got an invoice from the delivery company demanding I pay for my delivery and the tax on it! Outrageous and so angry and upset I stupidly spent my well earned money in this rubbish and allowed these people to take advantage of me :o(

Just had an online chat with Maggie. At Dylan queen who admits that they get lots of complaints and that the website is a scam

Do not spend your money with this company they are scammers! Buy in the UK the law is then on your side. If you have been scammed and bought with a credit card contact the credit card company to help you retrieve your money. BEWARE IF YOU BUY YOU WILL NOT RECEIVE WHAT YOU ORDERED, YOU WONT GET A REFUND, YOU WONT BE ABLE TO RETURN IT AND YOU WILL GET AN EXTRA TAX BILL YOU DIDNT EXPECT. THE GOOD REVIEWS ON HERE HAVE BEEN WRITTEN BY DYLAN QUEEN. DONT BE FOOLED YOU HAVE BEEN WARNED!

DISASTROUS and disappointing!. Ordered a custom made dress for my friend on here, based on all the "positive" reviews. The measurements differed greatly from those submitted, as confirmed by a local tailor, and the dress was obviously a take-off and not the same as shown in the photo. Dylanqueen didnt want to take any responsibility at all. After a LOT of emails and bartering to reach some kind of resolution they offered about £12 compensation which I declined. Please note, "dylanqueen.co.uk" are NOT a uk based company, they dont even have a rep over here. They are based in Hong Kong and a week after receiving the dress I received an import tax invoice for a further £24 and because they are in Hong Kong, consumer rights dont mean a thing. Trading Standards cant do anything as they need a UK address. Which of course doesnt exist. All in all, my friend has paid £130 for a cheap fake dress, and bad service. Personally, I have never dealt with such rude and unprofessional people. They can be found on Facebook under the name Huqui Suzhou. All I can say is... BEWARE.

I have recently bought two dresses off Dylanqueen website and i am unhappy with how they have arrived. The colors are not suited to what i want and the design is not the same as what i ordered on the website. The detail is cheap and material is horrible. The sewing is just unfinished and the jewels are even falling off and sewn on face down. I have been going back and forth to their customer service and they will not honour my website. Bareing in mind i checked if i was entitled to a refund if the dresses weren't suitable previous to even making the order as i was aware i was ordering off the internet and wanted to double check. Their customer service has been disgusting and they will not take responsibility and have even told me to take the dresses to a local dressmaker for them to sort the issue... how awful is that?! I don't even want to give it any stars as a whole the experience has been terrible! The dresses were for my bridesmaids and they have just ruined my whole wedding experience as the dresses weren't cheap and i am now out of pocket, i am really hurt and upset over this and feel distraught!