DO NOT BUY FROM THIS COMPANY!
Here are the strings of emails exchanged with the so called 'customer service'. You will see how they try to fob off disgruntled customers like me. Don't let them get away with it. I read that one lady eventually did get her money back by asking her credit card company to investigate. If they don't refund me, i will do the same. A lot of people have been taken advantage off, judging by previous reviews. Let's all ask our credit card company to look into it!
Dear customer,
I have discussed with our manager.He said we can refund you 20%. Please reconsider.If you accept it, we will process the refund ASAP
Sincerely
Anna
2016-01-24 7:37 GMT+08:00
Hello,
Here is my order number xxxxxxxxxxxxxxx
Shipping name xxxxxxxxxxxxxxx
I have been reading a lot of complaints online about your company. Many customers who were dissatisfied with their order and your customer service have left comments on various websites indicating that your company offered them a small compensation instead of a full refund.
I am considering contacting my credit card company to investigate our situation if a full refund is not forthcoming.
Regards
Sent from my iPad
On Jan 23,2016, at 10:19 PM, Customer Service <*******@dylanqueen.co.uk> wrote:
May I know your order number, E-mail and shipping name please?
Kind regards
Kris
2016-01-24 1:10 GMT+08:00
Sent from my iPad
On Jan 22,2016, at 8:05 PM, Customer Service <*******@dylanqueen.co.uk> wrote:
Hi friend, sorry for that I can not check your order, would you pls send us your order no., billing name or email address used for
Placing it asap? We will get back to you soon after confirmation, thanks in advance.
Best regards,
Maggie
2016-01-23 0:49 GMT+08:00
Thank you for this link. My daughter did not see this but the fact remains that she did return the dress unworn and with tags. If you are not prepared to refund us, then please send us the item back.
Regards
De: Customer Service <*******@dylanqueen.co.uk>
À: xxxxxxxxxxxxxx
Envoyé le: Vendredi 22 janvier 2016 13h13
Objet: Re: Contact Form
http://www.dylanqueen.co.uk/return-policy.html
Return Process
1. Submit a return request to *******@dylanqueen.co.uk for Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
Please note that returns will not be accepted without prior approval from DylanQueen.co.uk Customer Service.
Sincerely
Cherry
2016-01-22 16:34 GMT+8.00
To Dylanqueen customer 'service',
I have just spent some time on your web site trying to find your returns policy but, interestingly, could not find any. All reputable companies post such an important piece of information in a prominent position on their website for obvious reasons.
In your previous email, you state the following:
"Submit a return request to *******@dylanqueen.co.uk for Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
Please note that returns will not be accepted without prior approval from DylanQueen.co.uk Customer Service."
Where is this policy on your website?
My daughter returned her dress (unworn and with tags attached) in good faith and we are rightfully asking for a full refund, as we are legally entitled by consumer rights in this country.
Please advise.
De: Customer Service <*******@dylanqueen.co.uk>
À: xxxxxxxxxxx
Envoyé le: Mercredi 20 janvier 2016 20h17
Objet: Re: Contact Form
Hi
Sorry, did you read the Please note that returns will not be accepted without prior approval from DylanQueen.co.uk Customer Service.
Regards
Anna
2016-01-20 20:31 GMT+08:00
Thank you for this but as I explained before, my daughter already returned The dress in October 2015. Can you please acknowledge return and organise a refund.
Regards,
Sent from my iPhone
On 20 Jan 2016, at 02:54, Customer Service <*******@dylanqueen.co.uk> wrote:
http://www.dylanqueen.co.uk/return-policy.html
1. N your previous email, you state that
Sincerely
Cherry
2016-01-20 6:26 GMT+08:00
The dress was returned months ago which is why I expect a full refund.
I hope that this can be organised asap thus avoiding referral to the Ombudsman service.
I also asked twice about your company's complaint procedure and have not received any answer.
Please advise.
Sent from my iPhone
On 19 Jan 2016, at 19:13, Customer Service <*******@dylanqueen.co.uk> wrote:
We hope you can keep the dress, we would like to offer you some compensation.
Regards,
Sharon
2016-01-20 0:46 GMT+08
If the address is valid, then it has reached you. Do you mean INVALID?
Once again, what is your complaint procedure?
Sent from my iPad
On Jan 19,2016, at 5:19 AM, Customer Service <*******@dylanqueen.co.uk> wrote:
Hello, sorry, Please note that returns will not be accepted without prior approval from our Customer Service. It can not reach us since the address on the package is valid. Thanks.
Best regards,
Maggie
2016-01-19 7:06 GMT+08:00
I do not understand why your customer service has not approved a refund. The package was returned ages ago. Would you please let me know how to make an official complaint?
Thank you.
Sent from my iPad
On Jan 18,2016, at 6:56 AM, Customer Service <*******@dylanqueen.co.uk> wrote:
Hello, sorry, Please note that returns will not be accepted without prior approval from our Customer Service. It can not reach us since the address on the package is valid. Thanks.
Best regards,
Maggie
2016-01-18 7:21 GMT+08:00
Yes this is my daughter's email. Please advise.
Sent from my iPad
On Nov 30,2015, at 6:16 AM, Customer Service <*******@dylanqueen.co.uk> wrote:
Email xxxxxxxxxxxxxxxxxx
Is this yours?
2015-11-30 2:22 GMT+08:00 Contact <*******@dylanqueen.co.uk>:
Comment: Dear Sir/Madam,
I bought a dress from your website on 28 Sep 15 which was returned in October as it was unsuitable. My accounts show that no refund has been made.
Please let me know when this refund will be made.
Do not buy from theses BSTRDS
Wish I read all this reviews before...! I did the same mistake and bought 4 Dresses, they all not good very bad Quality, but ONE of them which Um still fighting with the is VERY BAD QUALITY, VERY UGLY AND VERY DISCUSSING! I order size 8 and dress come anormal, I tried the and the fabric scratched my face very fake, very small to put the head through and the hips of the drees are yo my stomach OMG it just look redicolous extremely long dress is like a curtain on you is just good for dressing up as a CLOUN on CIRCUS :( I paid lots of money for that Discusting dress, the first day I recived I contact them and told that I'm not happy and I wasn't money back they they are very bad Coustumer Service After / weeks texting and emailing J have 2 options from them Keep that ( Most Ugly Thing I've Ever Seen) and they give me JUST 5% MONEY BACK or sending back to them with all the coast that I WILL pay my self and I will take JUST 50% back which I will the transport of that dress BASICALY NOTHING only SCAM they are! Please read reviews before, this website need investigation from the POLICE and Need to Shut Down as they SCAM PEOPLE all over the world! Please don't buy from them! Don't do my Mistake!
Terrible fit for one purpose the bin
I haven't got my email at all I'm getting worried
Any phone number for this stupid company!?
HAS ANYBODY EVER GOT A REFUND FROM THIS COMPANY?
Just Apalling!... Do not use this website!
I ordered a dress from dyaln queen and asked for express delivery (3-5days), a week later I had not received any email or heard anything about whether the dress had been shipped or not so i decided to check in on my dylanqueen account online.
When i clicked on "My Orders" it said that i had placed no orders?!
I then clicked on the "live chat" block and explained the situation to "Sandra", she said that the order had been cancelled.
The money had been taken off my bank account the day that I ordered the dress.
She said that the bank did not allow them to take the funds (bull Sh&!).
I went and checked my bank account, they had indeed taken the money on the day i had ordered the dress and then refunded it 5 days later.
The point is that I was never informed of any cancelation, refund, nothing!
I have been expecting the dress to arrive any day now and need it for a wedding; the wasted time and now the inconvenience of trying to arrange a dress ASAP is awful.
Below is a copy of the conversation I had with "sandra", where she explains to me that her boss is "too busy", too busy scamming other people no doubt!
(also, english is not my first language but even my english is better than "sandra's") if you employ people to deal with english speaking customers that you have scammed, at least have the decency to employ people that can write full sentences.
Sandra: how to help you
Me: how do i know that if i place another order that it won't be cancelled again?
I want guaranteed delivery
And i would like a discount on my next order
Sandra: we did not cancel it
Me: so who did?
I didn't cancel it
Sandra: i do not know
Me: of course it was cancelled from your side
Sandra: we did not
You should reorder
Here is a coupon code
Sandra5%FRO
Which can save you 5 percent dress price
Me: please put me in touch with a manager that can deal with this as it seems that this is outside of your booundaries
Sandra: sorry
We do not know
Me: please give me the contact information of your boss
Sandra: he is busy
Me: send me his email address and full name
I am now reading reviews online and it seems that this is quite normal
I am not the only person that has been scammed by this company... she flat out ignored me from this point on...
This is a huge scam, they should be shut down.
Very good quality dress, perfect fit.