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Vivien H.

  • 2 Reviews
  • 8 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Clothing & Fashion

Member since March 2014

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2 Reviews by Vivien

Having had numerous experiences of new mobile phones and different companies recently I have to give a big thumbs up for O2's helpline on their website. I got through to a guru for online chat advice very quickly on several occasion and received clear advice and help from very pleasant staff. Hurra for O2. (Today anyway!)
DISASTROUS and disappointing!. Ordered a custom made dress for my friend on here, based on all the "positive" reviews. The measurements differed greatly from those submitted, as confirmed by a local tailor, and the dress was obviously a take-off and not the same as shown in the photo. Dylanqueen didnt want to take any responsibility at all. After a LOT of emails and bartering to reach some kind of resolution they offered about £12 compensation which I declined. Please note, "dylanqueen.co.uk" are NOT a uk based company, they dont even have a rep over here. They are based in Hong Kong and a week after receiving the dress I received an import tax invoice for a further £24 and because they are in Hong Kong, consumer rights dont mean a thing. Trading Standards cant do anything as they need a UK address..which of course doesnt exist. All in all, my friend has paid £130 for a cheap fake dress, and bad service. Personally, I have never dealt with such rude and unprofessional people. They can be found on Facebook under the name Huqui Suzhou. All I can say is...BEWARE.

Vivien Has Earned 8 Votes

Vivien H.'s review of O2.co.uk earned 2 Very Helpful votes

Vivien H.'s review of Dylan Queen UK earned a Well Said vote

Vivien H.'s review of Dylan Queen UK earned 5 Very Helpful votes

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